Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,367 Reviews)
Rating breakdown 12,367 reviews
5 Stars
10,833
4 Stars
1,234
3 Stars
183
2 Stars
45
1 Star
72
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
S26 Ultra- Love it!
on June 15, 2026
Posted by: Driggz
[This review was collected as part of a promotion.] I absolutely love my new S26 Ultra. I was super excited for the nex Galaxy AI features. Great photos and editing. Super responsive and works well with my Samsung watch. It also feels lighter and still large enough to handle my work email.
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hey Driggz, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving your new device so much, and that you are happy about the capabilities of Galaxy AI, along with the new lightweight design. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
a phone with good Features
on June 15, 2026
Posted by: Nicui16
[This review was collected as part of a promotion.] This phone has a camera with the best quality on the market; it is fast and easy to use, It is also very elegant and comfortable to carry.
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there Nicui16, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how pleased you are with the camera quality, and ease of use of your new device, as well as feeling comfortable in your hand for a prolonged period of time. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Proving to be the best phone and upgrading ever.
on June 15, 2026
Posted by: Peahead
[This review was collected as part of a promotion.] The new Galaxy S26, in my opinion, is proving to be the best phone and upgrade in the series. The Galaxy AI features, along with being amazing, seems to be unlimited in allowing the customization of the phone to suit my personality as well as my needs. I have been a Galaxy S series user since the S3 and can truly say that the S26 is the best phone in the series and the best phone I've ever owned.❤️
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there Peahead, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how amazed you are with your new device, and that you are enjoying the ability to customize your phone to align to your needs and wants. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue exploring and using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Solid features...feels thinner and lighter
on June 15, 2026
Posted by: RogueSquad5
[This review was collected as part of a promotion.] Phone is solid. Features are intuitive and hardware is superb. I am becoming use to using galaxy AI for photo edits and data references
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hey RogueSquad5, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing that you have had such a great inital impression of your device, and that you are enjoying the enhanced capabilities available. We have provided a link to an article to help you maximize your experience with Galaxy AI and discover all the different uses for these new features. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
4
Favorite phone
on June 15, 2026
Posted by: ComeaatmebrololjkA
[This review was collected as part of a promotion.] Works good. Love the ai. I use the feature where u circle it and find it easily alot. The pics r good and the pen and the privacy display being auto. The pen doesnt work with magnetic cases and the fingerprint sensor could be better otherwise love it. Gaming is good.
Value
4
Response from Samsung USBy R&R Team, June 16, 2026
Hey ComeaatmebrololjkA, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are enjoying the usage of Galaxy AI and the new Privacy Display. We have provided a link to an article to help you with the fingerprint sensor of your device. We have also provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone.
on June 15, 2026
Posted by: Lovepicture
[This review was collected as part of a promotion.] I love the updated picture taking ability of this phone. I can get get much clearer shots including the better focused blowups
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hey Lovepicture, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you are loving your new device, that you are enjoying capturing so many amazing memories with the camera of your device every day. We have provided a link to the complete manual to assist you with additional features like Galaxy AI and the Privacy Display. We have also shared a link to the Samsung Support Team to assist you further any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S26 ultra
on June 15, 2026
Posted by: Tony21
[This review was collected as part of a promotion.] I recently upgraded to the S26 Ultra, trading in my cherished S23 Ultra, and I believe it was a worthwhile decision. This phone is truly impressive! I particularly appreciate the new Galaxy AI features. I highly recommend experiencing the S26 Ultra for yourself to understand its capabilities. It boasts so many features that listing them all would be quite extensive. While there are a few minor aspects I'm not entirely fond of, none of them were significant enough to deter me. Overall, it is an exceptionally good phone.
Value
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there Tony21, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how impressive you have found your new device, and that you are loving the ways you can use Galaxy AI to streamline many daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Forging into the New S26
on June 16, 2026
Posted by: JULES1
[This review was collected as part of a promotion.] I loved the Samsung Smart Switch. It took alot of stress out of switching to a new phone.
My observation is when installing new and existing apps, info and updates but its chaos because its not in order, between Samsung and Google you are bounce all over. It's leaves you wondering did I get all my updates, am I reconnected. Etc The Galaxy AI is impressive however Regardkless how safe " we" are told it is, it ultimately relies of the goodness of the heart of the person using it or in charge. It's scary.
It's human responsibility to protect and keep each other safe....in and out of the USA and not to Use AI to destroy, commit fraud, cause harm or use as a weapon against other human beings or to deceive. This is Samsung's responsibility- This is OUR HUMAN RESPONSIBILITY.
I PRAY SAMSUNG CAN CARRY THIS MISSION STATEMENT, ACT PROFESSIONALLY AND IN A HUMANITARIAN WAY.
THANK YOU FOR LISTENING
SAMSUNG CEO ALL THE WAY TO YOUR JANITOR. THERE IS ONLY 1 LIVE PLANET.
My observation is when installing new and existing apps, info and updates but its chaos because its not in order, between Samsung and Google you are bounce all over. It's leaves you wondering did I get all my updates, am I reconnected. Etc The Galaxy AI is impressive however Regardkless how safe " we" are told it is, it ultimately relies of the goodness of the heart of the person using it or in charge. It's scary.
It's human responsibility to protect and keep each other safe....in and out of the USA and not to Use AI to destroy, commit fraud, cause harm or use as a weapon against other human beings or to deceive. This is Samsung's responsibility- This is OUR HUMAN RESPONSIBILITY.
I PRAY SAMSUNG CAN CARRY THIS MISSION STATEMENT, ACT PROFESSIONALLY AND IN A HUMANITARIAN WAY.
THANK YOU FOR LISTENING
SAMSUNG CEO ALL THE WAY TO YOUR JANITOR. THERE IS ONLY 1 LIVE PLANET.
Value
4
Written by a customer while visiting Samsung US