Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(12,366 Reviews)
Open Ratings Snapshot
Rating breakdown 12,366 reviews
5 Stars
10,833
4 Stars
1,234
3 Stars
183
2 Stars
45
1 Star
71
66%of customers recommend this product. 
(
81 out of 122
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Nice phone
on June 13, 2026
Posted by: Mo2men
[This review was collected as part of a promotion.] Nice phone, excellent in everything camera,speed,network
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi there Mo2men, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are enjoying the usage of your new phone every day, and that the camera and processing speed have been such standout capabilities during your usage. We have provided a link to an article to help you with the capabilities of Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has great apps
on June 14, 2026
Posted by: 2Cats1Chris
[This review was collected as part of a promotion.] I watch Netflix on my phone while at work it's nice to have. And I luv the AI!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi there 2Cats1Chris, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how much you are enjoying streaming your favorite movies and tv shows on your device, and that you are finding the features of Galaxy AI fun and useful. Please, reach out to us again any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I really enjoying my S26
on June 14, 2026
Posted by: KillerKlml
[This review was collected as part of a promotion.] I'm surprised on how fast Samsung S26 ultra is from my old phone. The feel of the phone is superb. The flow and ease going through daily routines. Galexy AI is a great help like a virtual assistant. An extra brain that knows it all. Spending lunch time gaming and flip right back to work. High refresh rate and the cooling, phenomenal!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hey KillerKlml, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are finding this device faster than your previous during usage, and that you are finding it helpful in staying on task and organized during the day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
the best screen ever
on June 14, 2026
Posted by: hpimentel
[This review was collected as part of a promotion.] I have gone through plenty of smartphones over the years, but the Samsung Galaxy S26 Ultra is operating on an entirely different level. It is not just an upgrade; it is a masterpiece of engineering. After putting it through its paces, I can confidently say this is the absolute best device I have ever had in my hands. I always have a samsung cellphone un my pocket since 2014
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi there Hpimentel, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that this device has not only met but exceeded all expectations you had, and feels like the best device you've ever owned. We have provided a link to the Samsung Support Team for your convenience. This team of experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the S26 Ulta
on June 14, 2026
Posted by: MK1977
[This review was collected as part of a promotion.] I love this phone, I use it doe everything. The screen quality is great. I love to watch shows and stream on this phone. There are so many features. The camera is super, with more zoom (clearer pictures). My last phone the zoom feature would blurr the picture. Such a great difference. One feature that I am still learning is Galaxy AI. At this point I think it's great. To be able to search for it's with a picture. Who would of thought how great this is.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi MK1977, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear how much you love your new device, that you are enjoying taking amazing photos and videos, and that you are enjoying the enhanced display for your streaming. We have provided a link to an article to help you maximize your experience with your Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further anytime you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Upgraded from the s23 ultra.
on June 14, 2026
Posted by: e0000011122
[This review was collected as part of a promotion.] Upgraded from the s23 ultra. The improved battery is a key feature. Performance of this phone is definitely improved over the 23. Inclusion of Galaxy AI has been very helpful. I stick with the ultra mainly because of the screen size, the battery and also the pen. I'm always taking notes with the integrated pen. Have had a number of Ultras and this is a great upgrade. Hopefully they continue to include the pen in future versions of the phone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 15, 2026
Hey E0000011122, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are enjoying your upgrade to this new device, and that you are finding so many amazing capabilities with Galaxy AI. We have provided a link to the full manual to help you with additional features like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S26 Ultra Exceeds Expectations
on June 14, 2026
Posted by: TechExplorer26
[This review was collected as part of a promotion.] I've been using the Galaxy S26 Ultra daily for work, entertainment, and photography, and it has been an excellent experience. The display is bright and sharp, making videos and streaming content look amazing. Performance is incredibly smooth, whether I'm multitasking between apps, gaming, or using Galaxy AI features.
The camera system is one of the standout features. Photos are detailed with great color accuracy, and the zoom capabilities are impressive. Battery life easily lasts through a full day of heavy use, and fast charging helps keep me productive.
Galaxy AI has also been surprisingly useful for everyday tasks, helping me work more efficiently and stay organized. Combined with the premium design, S Pen functionality, and reliable performance, the Galaxy S26 Ultra feels like a complete flagship device.
Overall, Samsung has delivered a powerful smartphone that excels in productivity, creativity, and entertainment. Highly recommended.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi TechExplorer26, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are loving your new device, and finding it helpful for both personal and professional needs every day. Please, don't hesitate to reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Even though I upgraded from the S25 Ultra..
on June 14, 2026
Posted by: ShaMarieG
[This review was collected as part of a promotion.] I had the S25 Ultra for 1 year, that phone was great. I wasnt expecting much from this 1 year newer upgrade EXCEPT.. this phone actually feels smarter. The battery life is slightly better, OS is more responsive. It's zippy and it's incredibly customizable and organizable. The camera while specs don't show improvement, the photos come out crisper, more vibrant from the S25 ultra as there is far better stabilization; and if the photo doesn't turn out perfect at first try... its very easily editable. 😉 The Galaxy AI features are actually usable, intuitive, and exciting to use. I wasnt expecting much from this upgrade but I'm humbled by just how much better this model IS. If you are coming from anything earlier than the S25.... don't walk, run. And if you are coming from the S25.. think on it overnight 'maybe' ...you won't regret the leap! 😎
Side note: the galaxy buds pro4 are actually also WAY better than the buds pro3. Better sound, better response, far more comfortable fit.
Nice job stepping it up Samsung!! 🙌
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi ShaMarieG, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to know you have been so amazed by the enhanced features and capabilities of your device, and that it feels like a true upgrade in so many ways. We have provided a link to the complete manual to help you with the new Privacy Display and horizontal lock. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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