Best Buy - Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Average customer rating

4.8

(12,243 Reviews)

Rating breakdown 12,243 reviews

5 Stars

10,744

4 Stars

1,211

3 Stars

181

2 Stars

1 Star

66%of customers recommend this product.

(

80 out of 121

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Customer Rating

Galaxy AI the best

on June 11, 2026

Posted by: PhinsUp

[This review was collected as part of a promotion.] Galaxy AI is the best. No complaints. Only the best feature I have ever used and experienced.

Value

Response from Samsung USBy R&R Team, June 12, 2026

Hey PhinsUp, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with Galaxy AI, and that this device has been so flawless during your usage. Please, reach out to us again in the future if there are any questions that come up during your usage, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Excellent

on June 11, 2026

Posted by: Burgos883

[This review was collected as part of a promotion.] It is the perfect phone for everyday things: pictures, music, social media, games—it has it all! I mean, come on, it's Samsung, and nobody can produce a better device.

Value

Response from Samsung USBy R&R Team, June 12, 2026

Hi there Burgos883, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how perfect you are finding your new device for capturing amazing photos and videos, streaming music, gaming, and so many other tasks. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Bestphoneever!

on June 11, 2026

Posted by: Galaxylover

[This review was collected as part of a promotion.] This doesn't give me any problems I've had along of galaxy phones and thidS26 just keeps getting better and better

Value

Response from Samsung USBy R&R Team, June 12, 2026

Hey Galaxylover, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We love hearing that this phone has been so amazing during your usage, and that you have not experienced any frustrations with your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

I love the high definition videos and the quality

on June 11, 2026

Posted by: Lokez805

[This review was collected as part of a promotion.] This new Galaxy phone is such a great device it works fast easy to use the battery is great the feel of the phone feels smooth light the definition of the videos are a spectacular

Value

Response from Samsung USBy R&R Team, June 12, 2026

Hey Lokez805, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are finding this device so great for a range of daily needs, and that it has been easy to use. We would love to hear from you again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Not a fan of the s pen

on June 11, 2026

Posted by: Anonymous

[This review was collected as part of a promotion.] The phonebis great very big screen compare to the s25 . I can actually see and my fiingers toucj the letter on keyboard with out without pressing the wrong letter. Only reason i gave this the 3 stars is because i bought this phone actually for theu stylus/ i guess its actually a s pen that hasnot work correctly since o got it which is a week.very expensive to get a new one. But samsung did tell me i can new one three warrenty . But question woukd be is that going to mess up??? Oh and the ai on point you can dp anything easling with it.

Value

Response from Samsung USBy R&R Team, June 12, 2026

Hello there, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the design of your device, including the size of the display. We have provided a link to an article to help you with the S Pen capabilities and usage of your device. We have also shared links to the Samsung Support Team and warranty information to help you work towards a resolution if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US

Customer Rating

New s26 ultra has great features

on June 11, 2026

Posted by: Lubyan20

[This review was collected as part of a promotion.] One of the best updates that the S26 Ultra had was its integration with Galaxy AI, which has improved a lot when taking photos, helps a lot with daily tasks and you have incredible functions that allow you to create images or edit them with just a good prompt.

Value

Response from Samsung USBy R&R Team, June 12, 2026

Hey Lubyan20, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding this device to be such an amazing upgrade, and that Galaxy AI has added a new level of functionality that you enjoy for a range of daily tasks. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

This product is great

on June 12, 2026

Posted by: Love2Shop

[This review was collected as part of a promotion.] I really like a lot of this phones features. Galaxy AI is genuinely useful... However I would like to see a feature similar to nothings essential space added.

Value

Written by a customer while visiting Samsung US

Customer Rating

I love these phone

on June 12, 2026

Posted by: S26ultra

[This review was collected as part of a promotion.] I absolutely love my new Samsung Galaxy S26 Ultra. The phone is fast, powerful, and packed with amazing features. One of my favorite features is the built-in Privacy Display, which helps protect my personal information from people looking at my screen from the side. This gives me extra peace of mind when using my phone in public places such as airports, coffee shops, or waiting areas.

Value

Written by a customer while visiting Samsung US

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