Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,023 Reviews)
Rating breakdown 12,023 reviews
5 Stars
10,550
4 Stars
1,191
3 Stars
176
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
Great upgrade from older models!
on April 3, 2026
Posted by: Bbreads
[This review was collected as part of a promotion.] I upgraded from the S23 Ultra, and the S26 Ultra has been a noticeable upgrade. I use the phone casually daily, playing games, streaming audiobooks and music, and social media.
So far, the battery life has held up to my daily use. I'm a regular concert goer, and I'm interested to see how the camera and battery perform in that scenario.
Galaxy AI has been integrated into many aspects of the phone, but I don't feel they are necessary, and I ignore and disable them when I am able. I was also thrown by the forced use of Google messages as the SMS default app, but I have gotten used to that!
The S26 Ultra is a solid phone. I think the most unique feature is the built in privacy screen. I never felt the need for a privacy screen protector in the past, but I have the built in screen enabled for my banking apps now, and it's nice to have.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Text message sucks & no SD card slots anymore
on April 3, 2026
Posted by: Candy
from Atlanta Ga
I was unaware that the text message app would not be the same as in the past. The Google text messag I don't like and going back to the Samsung text message and that has ads. Also there is no slot for an internal SD card so I just didn't research assuming major changes like that were no longer available. Returning my new phone.
Response from Samsung USBy R&R Team, April 6, 2026
Hi Candy, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when features you have used and loved in the past have been changed or removed. We do allow for storage expansion on devices if you are finding the installed storage to be insufficient. This is accomplished through cloud-based storage expansion that allows access across your ecosystem of devices. We have also provided a link to the complete manual for your device to help you discover the changes made to the messaging app as the Samsung Messages is being phased out from devices. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a beautiful phone
on April 5, 2026
Posted by: Spartanden
[This review was collected as part of a promotion.] I love the sleek look and the way it feels in my hand. The AI is intuitive and works seemlessly. The speed is unbelievable. Coming from the S22 Ultra to the s26 Ultra is like going from the Apollo missions to the Artemis mission. A true leap forward.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New s26 ultra
on April 5, 2026
Posted by: DADPOOLFIT
[This review was collected as part of a promotion.] Love the integration of Ai and the privacy screen. Kind of disappointed the s pen lost the bluetooth function though. Been a galaxy user for years and will continue to be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Strong and fast premium experience
on April 5, 2026
Posted by: HuskyFan
[This review was collected as part of a promotion.] The galaxy s26 ultra is a strong phone I'll probably be using for at least the next five years. The galaxy ai is pretty helpful with helping me use all of the phones many features and for looking things up instantly.
All the apps I use (games, youtube, work apps) run incredibly smoothly. Even the biggest games i download run at an easy 60 frames.
I use my phone everyday for work and have never ended a day below 50% battery despite constant use playing music. Im especially a fan of how many screen options I have for when I want a fast, beautiful image or maximize battery life for when I can't charge my phone for an extended period. The privacy display is also pretty nice to have for scrolling videos while on break.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great speed lots of memory love the camera and acc
on April 6, 2026
Posted by: Axieboutme
[This review was collected as part of a promotion.] My Galaxy S26 ultra is the best phone I've ever owned lots of storage lightning fast sleek design the camera is amazing I love this phone i will own it for a very long time this is my second ultra S26 and hopefully it will stand the test of time im pretty rough on my phone is work in a fast paced production facility and sometimes I drop it off my lap while I'm on the forklift that's why I'm so happy to use the otter box case to keep it safe the pen included makes great time while filling out forms and just doodling id highly recommend this phone to anyone who is looking for a phone of a lifetime..you will definitely be in love with your purchase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed in the camera
on April 6, 2026
Posted by: SamsungGrl
[This review was collected as part of a promotion.] I am honestly disappointed with my galaxy S26 Ultra. I had the S23 Ultra and the that camera is amazing. This camera is basically going backwards. They replaced the actual zoom with Galaxy AI zoom and it took away the quality of the image making it look sepaninstead of have actual color to the image. It also is less clear and crisp when taking photos in general. I took the exact same photo and the s23 won out by a long shot. I loved that I could remove something from the image in the past on my own but now there is only one Galaxy AI option and then it adds ai to your photo automatically watermarking it. The privacy screen is cool but the only thing really going for this phone. For the extra price I am honestly super disappointed.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hi there SamsungGrl, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when you feel that your new device is not meeting your expectations in overall quality. We have provided links to resources to help you with the changes to the different settings and features on your camera, and help you troubleshoot the instances where you find the photos blurry or dark. We have also shared a link to the complete manual to help you best align the settings of the device to your preferences, and disable any features you are not interested in using every day. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE the S26 Ultra
on April 6, 2026
Posted by: TwiztidDoc
[This review was collected as part of a promotion.] I absolutely LOVE my new S26 Ultra. I use my phone fairly rigorously all day, and the battery just never quits! I am a contractor so I am constantly streaming music, using GPS, and going in/out of various apps. I charge my phone overnight and I don't think it's EVER been under 20% since I bought it!
I am not HUGE in to using the Galaxy AI features, but I have played around with some of the photo editing, call screening, and battery management features.
I am not HUGE in to using the Galaxy AI features, but I have played around with some of the photo editing, call screening, and battery management features.
Value
5
Written by a customer while visiting Samsung US