Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,041 Reviews)
Rating breakdown 12,041 reviews
5 Stars
10,567
4 Stars
1,191
3 Stars
177
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
S 26 ultra
on June 5, 2026
Posted by: Shawnh657
[This review was collected as part of a promotion.] I like it very much. I upgraded from a z fold 5. Team samsung for life
Value
5
Response from Samsung USBy R&R Team, June 5, 2026
Hey Shawnh657, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are so pleased with your upgrade to your new device, and that you are enjoying the usage every day. We have shared links to resources to help you fully explore your new device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 ultra
on June 5, 2026
Posted by: Jroz13
[This review was collected as part of a promotion.] Great phone , camera is awesome.Phone is extremely fast.Galaxy ai is amazing!
Value
5
Response from Samsung USBy R&R Team, June 5, 2026
Hi there Jroz13, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are loving the enhanced capabilities of Galaxy AI, and how much you love using the amazing camera on your device. Please, don't hesitate to reach out to us again in the future if you ever have questions about your device, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly Versatile Device
on June 5, 2026
Posted by: St7v7n
[This review was collected as part of a promotion.] The S26 Ultra has innumerable features that add convenience and awesome capabilities. From streaming to texting to work-related activities to intuitive versatile AI the device virtually leaves my PC in the dust.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet!
on June 5, 2026
Posted by: Yngpenguin
[This review was collected as part of a promotion.] I have been a Galaxy owner since the Galaxy S4, and this is the best one yet by far. The phone is so fast and does everything I need. Looking forward to seeing how AI continues to advance on these phones. I also own the Ultra 7 watch and a Galaxy tablet. Love how well they all work together.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Missing sharp edge S series
on June 5, 2026
Posted by: Alwaysonpoint
[This review was collected as part of a promotion.] Phone is great. But missing the sharp edge phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like this product
on June 5, 2026
Posted by: ethanfalk83
[This review was collected as part of a promotion.] Perfect phone for playing games, streaming TV apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is ok
on June 5, 2026
Posted by: Silverwings76
[This review was collected as part of a promotion.] The AI and other features are very complicated to us i really wish I would have just saved my $1300.00 and keep my 21 that was probably the best phone I ever had
Value
4
Response from Samsung USBy R&R Team, June 5, 2026
Hey Silverwings76, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve and cause some frustration during your inital usage. We have provided a link to an article to help you with the usage of Galaxy AI on your device. We have also provided links to the complete manual and the Samsung Support Team to assist you further with the exploration and answering any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung always make the best phones
on June 5, 2026
Posted by: Loveshop
[This review was collected as part of a promotion.] Do not really care for the AI that much.But love samsung's phones
Value
5
Written by a customer while visiting Samsung US