Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,121 Reviews)
Rating breakdown 12,121 reviews
5 Stars
10,639
4 Stars
1,197
3 Stars
179
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Love the new s26 ultra
on June 1, 2026
Posted by: Mugiwara
[This review was collected as part of a promotion.] Galaxy ai is super innovative. Very easy to use. Love all the new features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hands down the best phone
on June 1, 2026
Posted by: Jimmy83
[This review was collected as part of a promotion.] Hands down the best phone on the market right now. And the features are unbelievable, and easy to use. I also have the Samsung Galaxy ultra watch and with both of them paired it's amazing. Love it keep up the good work Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A reliable and effective phone that is easy to use
on June 1, 2026
Posted by: Clover
[This review was collected as part of a promotion.] This device has been an excellent replacement for my prior, older phone. The additional features, such as Galaxy AI, have proven their usefulness in my daily life, helping me stay organized and on top of events. The phone is sturdy, reliable, and the privacy display feature helps me feel more comfortable looking at personal messages and emails in public.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 1, 2026
Posted by: LucyferCalls
[This review was collected as part of a promotion.] This is an awesome phone. It has many features to customize to your personal preference. Love the privacy screen feature as well. Would definitely recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is great for pictures
on June 1, 2026
Posted by: Squartdog5680
[This review was collected as part of a promotion.] My phone will be used for work,and navigation. I use the GPS to get me where I need to go.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Ultra
on June 1, 2026
Posted by: Kellie
[This review was collected as part of a promotion.] The S series are wonderful. The ultra models are the best. The cameras are 2nd to none. The Knox security is amazing as well. 10 out of 10. The Galaxy AI is a wonderful addition to the phones, especially if you are editing photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 1, 2026
Posted by: Lopez23
[This review was collected as part of a promotion.] Phone is easy to use. Switched to Samsung galaxy s26 ultra and was surprised how simple it was to use. Even with all the new tech, such as galaxy Ai, it was easy to understand. Great phone to use streaming apps, and video quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not a wow as from content creator
on June 1, 2026
Posted by: Gibomnl
[This review was collected as part of a promotion.] I love this device except for:
1. Fingerprint sensor doesnt wprk properly even with zagg xtr screen protector.
2. The display is a but not good compare to mh S25 ultra.
3. Camera is just ok.
1. Fingerprint sensor doesnt wprk properly even with zagg xtr screen protector.
2. The display is a but not good compare to mh S25 ultra.
3. Camera is just ok.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hello Gibomnl, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when your device is not meeting your expectations in functionality, and we would love to help you resolve your frustrations for the best possible experience. We have provided links to resources to help you troubleshoot the fingerprint reader, and camera settings. We have also provided a link to the complete manual to assist you with the different display settings available, and additional capabilities that can maximize your experience with your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions, or experience frustrations with your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US