Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,135 Reviews)
Rating breakdown 12,135 reviews
5 Stars
10,651
4 Stars
1,199
3 Stars
178
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
This phone is awesome !!
on May 25, 2026
Posted by: odoyle533
[This review was collected as part of a promotion.] This phone works great. Takes amazing pictures and the galaxy ai makes searching for pictures and items so much easier. Games work flawless and it doesn't overheat while playing heavy games like cod. Its a sleek and beautiful phone and I love it .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Speed, camera and more features
on May 25, 2026
Posted by: GalaxyLover26
[This review was collected as part of a promotion.] Use Galaxy phones almost 20 years and see all difference!
Feels works and responds faster
Design , durability and privacy mode
Multitasking because the memory
Battery better last almost all day
Camera better too with AI features
Getting improved!
Feels works and responds faster
Design , durability and privacy mode
Multitasking because the memory
Battery better last almost all day
Camera better too with AI features
Getting improved!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product
on May 25, 2026
Posted by: Fishman
[This review was collected as part of a promotion.] Awesome phone I will buy another one in the future
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung phone I've ever purchased
on May 25, 2026
Posted by: Rofitness
[This review was collected as part of a promotion.] So for one this phone is next level, don't really know where to start. The privacy screen is revolutionary. I never have to worry about any nosey neighbors anywhere, mostly the gym lol. But the speed and response of this phone is amazing, I'm an avid gamer, do I use my Xbox cloud paired with my controller , and using quad hd my games look and feel great almost like I'm playing at home, someone's I even use it while at home just because laying in the bed it feels super comfortable. Last but not last The AI Gemini, Gemini has been helping me along with scaling my laundry business , from telling me who to contact , what proposals to map out and what organizations I should be in close proximity to, to be successful. It's truly astounding, I absolutely love glance as well, the fact that AI can take my pic form fit me into outfits that if I like I can purchase them , just great. I can't honestly see how to make this phone better, it's great I plan on using this bag boy until Samsung outdoes it lol. I've been using biting but Samsung orodu6 for most of my adult life and they never disappoint. Thank you for a great phone!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Ultra Yet
on May 25, 2026
Posted by: LoganS26Ultra
[This review was collected as part of a promotion.] Having used every major iteration in this lineup, I can confidently say this version represents the absolute pinnacle of the series. The refinement in design and ergonomics is immediately noticeable, offering a premium feel that makes it a pleasure to use throughout a demanding workday. The display is a absolute standout feature, delivering stunning clarity, vibrant colors, and an impressive peak brightness that ensures perfect legibility even under direct afternoon sunlight. Whether I am reviewing high-resolution media, streaming live sports, or navigating complex documents, the visual experience is entirely unmatched.
Performance is incredibly fluid, handled by a processor that manages intensive multitasking without a hint of lag or thermal throttling. Switching between heavy applications, demanding mobile games, and productivity tools is completely seamless. The battery optimization is equally impressive, consistently delivering full-day longevity even with heavy usage involving navigation, media consumption, and continuous connectivity.
The camera system elevates mobile photography to a professional tier. The level of detail captured by the primary sensors is remarkable, retaining exceptional sharpness and accurate color balance in challenging low-light environments. The zoom capabilities remain a core strength, allowing for crisp, usable shots from distances that would cause other devices to fail.
What truly elevates this generation into a class of its own is the seamles
Performance is incredibly fluid, handled by a processor that manages intensive multitasking without a hint of lag or thermal throttling. Switching between heavy applications, demanding mobile games, and productivity tools is completely seamless. The battery optimization is equally impressive, consistently delivering full-day longevity even with heavy usage involving navigation, media consumption, and continuous connectivity.
The camera system elevates mobile photography to a professional tier. The level of detail captured by the primary sensors is remarkable, retaining exceptional sharpness and accurate color balance in challenging low-light environments. The zoom capabilities remain a core strength, allowing for crisp, usable shots from distances that would cause other devices to fail.
What truly elevates this generation into a class of its own is the seamles
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the AI features
on May 25, 2026
Posted by: Rosey69
[This review was collected as part of a promotion.] Love that it connects so easily to all my samsung devices and just how smooth it is and how much faster it charges
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable phone
on May 25, 2026
Posted by: Guillermo
[This review was collected as part of a promotion.] Best phone i work with. I have no issue using my phone for work and personal. Bets multi tasking device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone and I do not agree
on May 25, 2026
Posted by: REDDD1965
[This review was collected as part of a promotion.] Unfortunately, I have had a few problems with this phone. I have a lot of drop calls people. Call me back and then they tell me that they can't hear me. I can't hear them.
I've updated everything I could think of i have moved to room to room in my house and it's still cannot hear anybody. I had the S25 ultra before this one. The S26 ultra, and I really wish that I had never traded. That is just my own personal opinion. The things that's happened to me since i've got this phone with it, and i'm sure it's a really good phone.It just doesn't agree with me.
I've updated everything I could think of i have moved to room to room in my house and it's still cannot hear anybody. I had the S25 ultra before this one. The S26 ultra, and I really wish that I had never traded. That is just my own personal opinion. The things that's happened to me since i've got this phone with it, and i'm sure it's a really good phone.It just doesn't agree with me.
Value
3
Response from Samsung USBy R&R Team, May 27, 2026
Hi there REDDD1965, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important your phone calls are to you every day, and we would love to help you troubleshoot this experience at your convenience. We have provided links to articles to help you with the connection to your carrier, and your microphone. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US