Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,142 Reviews)
Rating breakdown 12,142 reviews
5 Stars
10,657
4 Stars
1,200
3 Stars
178
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
I love my new phone
on May 25, 2026
Posted by: JAKE57
[This review was collected as part of a promotion.] I love my new samsung galaxy s26 ultra. My last phone was a 21 ultra. The features I love about my new phone are the screen privacy feature. I know the whole galaxy ai thing was super hyped upon release and I feel like it drowned all the other underglorified hardware features. My speakers sound so good. The camera is amazing making me feel proud about my phone. I have galaxy ai enabled in every facet. The one feature that I noticed and love is recorded my scheduled upcoming doctor's appointment and put it in my calendar. Obviously Galaxy AI is limited.
To Samsung galaxy resources you utilize, which makes me want to utilize everything like the Email app. Because this Galaxy AI is so far impressing me and I'm excited to see it's full capacity
To Samsung galaxy resources you utilize, which makes me want to utilize everything like the Email app. Because this Galaxy AI is so far impressing me and I'm excited to see it's full capacity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend!
on May 25, 2026
Posted by: Trewoods
[This review was collected as part of a promotion.] This phone early surpasses it's predecessor. The speed, battery capacity and ease of use places it at the top of a very short list of premium devices. The Galaxy AI makes life a ton easier and fun. Whether you are searching for an item from a picture or web page to purchase or cleaning up a photo, it makes it easy and fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Good product
on May 25, 2026
Posted by: Johndu
[This review was collected as part of a promotion.] It's fast working, has great pictures, great audio, altogether it's great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
AI takes over the phone
on May 25, 2026
Posted by: Frustrated
[This review was collected as part of a promotion.] AI takes over the screen, not allowing you to click on apps
It makes one have to exit the screen and start over. I have turned off AI, but it continues to happen.
It makes one have to exit the screen and start over. I have turned off AI, but it continues to happen.
Value
2
Response from Samsung USBy R&R Team, May 27, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how important the ability to customize your device, and have it operate as desired is to you every day. We have provided links to help you with the features of Galaxy AI and the settings of your device. We have also provided a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love it
on May 25, 2026
Posted by: Cutiepie
[This review was collected as part of a promotion.] Games videos streaming live TV music i just love my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had
on May 25, 2026
Posted by: 49KarlF
[This review was collected as part of a promotion.] I've had my S26 Ultra since February and love everything about it. I take a lot of pictures and some videos. The stylis comes in real handy when I select areas of a picture to edit with the AI feature. Being 77 it helps with my unsteady hand. Mainly I do a lot of searching information, buying on line. Reading the news and sports is part of my daily routine also. I basically use it like a computer to email, pay bills etc. One other great use is in my older car as the GPS map device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Black mighty
on May 25, 2026
Posted by: 1965kim
[This review was collected as part of a promotion.] All is good and well , I like it. The device has good quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra-tastic!
on May 25, 2026
Posted by: dracoolio1
[This review was collected as part of a promotion.] I've always Samsung phones and this S26 ultra is fantastic.Thank you!
Value
5
Written by a customer while visiting Samsung US