Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,244 Reviews)
Rating breakdown 12,244 reviews
5 Stars
10,745
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
So happy with my new phone.
on May 21, 2026
Posted by: Mcfly222
[This review was collected as part of a promotion.] I have been using my new Samsung Galaxy S26 Ultra for a couple of weeks already and I am extremely Happy with it, taking fotos and videos with it is a different experience, the zoom is amazing.
The Galaxy AI is in a whole new level, super useful, is like having a personal secretary with me all the time.
I have spent hours just editing pictures with Galaxy AI and I get surprised every time seeing what it can do.
I can play video games and there is no lag.
So many features to talk about but Of course the Privacy Screen is one of the best ones, no more picking at my screen while banking or texting, sooo Happy for that.
Over all this is an Amazing Device and I am Super Happy with it.
Thank you Samsung for keep making our dreams come true!
The Galaxy AI is in a whole new level, super useful, is like having a personal secretary with me all the time.
I have spent hours just editing pictures with Galaxy AI and I get surprised every time seeing what it can do.
I can play video games and there is no lag.
So many features to talk about but Of course the Privacy Screen is one of the best ones, no more picking at my screen while banking or texting, sooo Happy for that.
Over all this is an Amazing Device and I am Super Happy with it.
Thank you Samsung for keep making our dreams come true!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My New NEXT Generation Galaxy phone
on May 21, 2026
Posted by: NextGenPhone
[This review was collected as part of a promotion.] This is day two with my new S26 Ultra phone, so far it's very similar to my S22. It takes time to enter all information for health and money related apps.
I think it will be great, once I complete app preferences and the all neuances. Which of course is common with all new devices.
I think it will be great, once I complete app preferences and the all neuances. Which of course is common with all new devices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My New S26 ultra
on May 21, 2026
Posted by: Galaxy4life
[This review was collected as part of a promotion.] I recently upgraded to the s26ultra and am thoroughly impressed with its sleek design and powerful performance. The new privacy screen is a standout feature, offering clear visibility in public while maintaining a high level of protection against glare and prying eyes. Galaxy AI enhances everyday tasks with smart suggestions and seamless multitasking, making productivity more intuitive and efficient. The camera system delivers stunning clarity and vibrant colors, whether capturing landscapes or low-light moments. Battery life feels robust, supporting long work sessions and extended use without frequent recharging. Overall, this device combines innovation, functionality, and style in a way that truly elevates the user experience. 📱✨ #s26ultra #GalaxyAI #PrivacyScreen #SmartphoneReview
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra - AH-MAZING
on May 21, 2026
Posted by: PittyMom
[This review was collected as part of a promotion.] After a very short stint with another option, came back and could not be happier!! The S26 Ultra is amazing and sooo many cool and fun features! And the AI experience is seriously out of this world!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What I wanted.
on May 21, 2026
Posted by: Zach311
[This review was collected as part of a promotion.] Upgrade from the S24 ultra.
Phone is more comfortable to old and work on day in day out. It's fast and there's been zero issues since day 1. Best part is on average this phone is fully charged (85% for battery protection) in 20-30 minutes, MAX.... If you forget to charge it at night, no big deal. Plug it in and by the time your down showering and brushing your teeth, it's fully charged for the day. I also find myself using some form of AI on the new S26 ultra daily when I used its maybe once a month with my S24
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Came from a competition and this wins
on May 21, 2026
Posted by: foxbuilder
[This review was collected as part of a promotion.] This is the first time I've ever bought a phone with my own money and let's just say it was worth every penny. Can't believe how good the gaxely AI after first picking up my phone and testing it out. Thanks samsung for the best first phone I bought.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S pen issue
on May 22, 2026
Posted by: Disappointed
I used Samsung ultra 26 for almost 2 months. Yesterday when I was sitting down, my phone dropped. To my surprise, the S pen popped out itself and broken. I am sure I didn't touch S pen and don't know why it can popped out by itself. I checked online and found I am not the only one had this issue. I was so disappointed about it. I used Samsung with S pen since they had Samsung note and never had this issue. Samsung needs to improve their quality.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your new device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team to assist you if you have questions about your S Pen, and how to prevent this from occuring going forward. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 22, 2026
Posted by: Eveben
[This review was collected as part of a promotion.] I find the Galaxy AI features to be highly beneficial. Specifically, the Write Assist AI is a valuable tool, and Bixby significantly enhances my productivity. Bixby assists me with setting alarms, creating notes to ensure I don't overlook important details, and initiating my morning with a chosen song. I am currently utilizing the new Galaxy S26 Ultra, which has proven to be exceptional for both my professional responsibilities as an interior designer and my daily tasks. The morning briefing feature is particularly appreciated as it effectively helps me commence my day.
Value
5
Written by a customer while visiting Samsung US