Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,375 Reviews)
Rating breakdown 18,375 reviews
5 Stars
16,046
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Best Galaxy Ever!
on November 2, 2026
Posted by: Mark3859
[This review was collected as part of a promotion.] I chose the Galaxy S 26 Ultra because I wanted the best android experience possible. And it didn't disappoint. The battery is great. After moderate to heavy media use throughout the day the battery is at about 70% which is great! The UI experience is the best ever and the Samsung ecosystem is always on point and up to date. I consume massive amounts of media and this Phone can easily handle all the everyday and even heavier media experiences that can be thrown at it to make this galaxy Phone the best one made since the galaxy ultra S1!
Value
5
Response from Samsung USBy R&R Team, November 3, 2026
Hey there Mark3859, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how amazed you are with the features and capabilities of your device, and that you are finding the battery keeping up with your usage even on heavier days. We have shared a link to the Samsung Support Team for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I chose the S26 Ultra
on November 2, 2026
Posted by: Stayfresh
[This review was collected as part of a promotion.] I chose the S26 Ultra because I bought the S20 Ultra new and had that phone until this year and felt this new phone had what I wanted so I was ready to splurge.
It's been worth it. Great battery life for all day use. It's fast and able to be basically a computer on my hand.
I love the sharp camera and video, it's clear and easy to use.
I don't use the S pen a lot, but pull it out occasionally. The privacy mode is reassuring in public places. Great phone, that I know I will have for years.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there Stayfresh, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are so pleased with the enhanced battery life, camera quality, and new Privacy Display. We have shared a link to the Samsung Support Team for your convenience. These experts can help you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
“Love My S26 Ultra… But Please Bring These Back”
on November 2, 2026
Posted by: JustaGirl
[This review was collected as part of a promotion.] I love my S26 Ultra. The AI features are excellent, and it improves on the S25 Ultra with a thinner 7.9 mm / 214 g body, Snapdragon 8 Elite Gen 5 for Galaxy, up to 16 GB RAM, brighter camera apertures (main f/1.4, 5x f/2.9), 60 W wired / 25 W wireless charging, and a Privacy Display.
I chose the Ultra specifically for the S Pen because I use it heavily for notes, sketches, and daily work. Unfortunately, the S Pen still isn’t as good as the one on my old S25 Ultra—it lacks the Bluetooth features I miss. Samsung, please bring back that better S Pen feel.
I chose the Ultra specifically for the S Pen because I use it heavily for notes, sketches, and daily work. Unfortunately, the S Pen still isn’t as good as the one on my old S25 Ultra—it lacks the Bluetooth features I miss. Samsung, please bring back that better S Pen feel.
Value
4
Response from Samsung USBy R&R Team, November 2, 2026
Hey JustaGirl, thank you for your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you love your new device, and that it feels so packed with features you are finding such an amazing addition to your experience every day. We have shared a link to the Samsung Support Team to assist you if you have any questions during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Worth the wait from my old S23 Ultra
on November 1, 2026
Posted by: silversonic1
[This review was collected as part of a promotion.] I chose to wait a few years to get a new phone simply because the S23 Ultra was such a good phone that upgrading seemed pointless. However, with RAM and storage going up in price so much within the last year, I knew I shouldn't wait for an S27 Ultra. The performance is surprisingly good. Battery life feels quite a bit better, which is good because I can't use my magnetic battery pack due to the placement of the cameras.
While I would love to go into detail on the cameras and audio, I am by no means an expert. I think you would be better off experiencing those features yourself to decide if they're to your liking. I personally prefer them to the S23 Ultra, but I don't have much experience with them yet.
All and all, I love my S26 Ultra. While I have my own personal nitpicks, I know those are just my opinions. They don't actually make the device more or less usable or higher or lower quality. That's why it's getting a full 5 stars. The quality is absolutely there.
While I would love to go into detail on the cameras and audio, I am by no means an expert. I think you would be better off experiencing those features yourself to decide if they're to your liking. I personally prefer them to the S23 Ultra, but I don't have much experience with them yet.
All and all, I love my S26 Ultra. While I have my own personal nitpicks, I know those are just my opinions. They don't actually make the device more or less usable or higher or lower quality. That's why it's getting a full 5 stars. The quality is absolutely there.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hey Silversonic1, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are enjoying the usage and capabilities of your device. We have provided a link to the full manual to help you best customize your device to your usage preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the fast his processor is!
on November 1, 2026
Posted by: raminino71
[This review was collected as part of a promotion.] Love my new galaxy S26 ultra, i chose the color purple,looks awesome! His battery it's great, i use it for everything (messages, games, social media, etc) and don't disappoint, certainly it's a great device and the fact that comes with his own pen it's a given! Thank you Samsung! I really recommend this phone...
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hey Raminino71, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear how much you love your device, and that the appearance, battery life, and S Pen are such standout features for your needs. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for hearing aid wearers
on November 1, 2026
Posted by: GodExpects
[This review was collected as part of a promotion.] I chose the Samsung galaxy s26 Ultra because it is the finest phone in the world for the hearing aid wearers. It connects quickly sounds are clear and it stays connected I have never had a dropped link with my hearing aids. Samsung has made it in such a way that the connections are always solid. Whether I am listening to movies , music, on a phone call, the connection is always solid and permanent. Thank you Samsung for helping us hearing aid wearers. I have been wearing hearing aids for over 10 years and have tried several different phones. The Samsung Galaxy s20 by far6 Ultra is the best.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how happy you are with the integration of this device for your needs with your medical device, and that you are finding it awesome for streaming movies, music, and keeping in touch with your loved ones. We have shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great cell phone and more
on November 1, 2026
Posted by: Jose2001
[This review was collected as part of a promotion.] I choose the Samsung Galaxy S26 Ultra because is large and it feels steady to handle. I mostly use for phone calls and messages. During transfer from my old phone to this one it was so efficient that even when the old phone was not charging and only had 2% charge the transfer of data took only 15 minutes. The external/magnetic charging is great. Simple things makes life easier. Thanks.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there Jose2001, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you have found the inital setup and usage of your device smooth and easy, and that it has been helping make your life easier. We have shared links to resources to help you further explore the capabilities of your device at your convenience, customize the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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Customer Rating
5
This phone is fast and reliable
on November 1, 2026
Posted by: Wavdnsr
[This review was collected as part of a promotion.] I chose this phone for it's up to date features but fell in love with it's reliability and speed.
The processor has not lagged in the month I've owned it. It's held up well during heat waves and is responsive even with a low battery.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there Wavdnsr, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are finding this device reliable for your usage needs, and that the battery is keeping up with your usage every day. We have shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US