Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,244 Reviews)
Rating breakdown 12,244 reviews
5 Stars
10,745
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
All the power, none of the problems.
on May 25, 2026
Posted by: East0nw3st
[This review was collected as part of a promotion.] I was looking to upgrade my S22 Ultra and was debating the S25 and S26 series. The Samsung website helped me decide on the S26 Ultra. All I can say is wow. I use Dex very often and the S26 Ultra gives me a smooth experience with none of the power restrictions of my S22 Ultra. The power goes into my emulator as well. Games I couldn't run on my old phone just work on this one. The beautiful screen enhances my entertainment consumption from YouTube to my streaming services. But the best part is the Camera. I have shot some impressive videos with this phone that would put other tip tier phones to shame. I would highly recommend the S26 Ultra for anyone who is an entertainment snob.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very sleek product
on May 25, 2026
Posted by: PhoneFanatic
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is a phone that can do it all. I love all of the features of this phone especially the Galaxy AI. If you're looking for a phone that does everything you need, the S26 Ultra is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is amazing BUT S24u
on May 25, 2026
Posted by: edwinoromero
[This review was collected as part of a promotion.] Look like the same phone (most performance,"Maybe better battery but no big deal". Shape S24U with the square corners the look is bigger and the feeling is better, the pen is downgrade. Facial recognition is way better on S26u. Nothing disruptive, more than the display privacy function.
Value
3
Response from Samsung USBy R&R Team, May 26, 2026
Hey there Edwinoromero, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the capabilities of your new device, although you have preferences for the more square shape from previous devices. We have provided a link to an article to help you with the redesigned S Pen capabilities of your device to integrate them in to your usage. We have also provided a link to an article to help you with the enhanced features of Galaxy AI. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is fantastic
on May 25, 2026
Posted by: Magnum
[This review was collected as part of a promotion.] Everything on this device is smooth and fast I love the screen and camera quality there are only 2 issues I have found. First issues bixby has issues understanding voice when using voice commands and differentiating noises from my voice. Secondly the worse issue is when connection to any headphones the phone seems to activate the touch controls ofthe headphones such as volume and pause/play randomly. It is not a constant action but intermittent and random. I am using galaxy s26 ultra with Samsung buds pro4.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device!
on May 25, 2026
Posted by: Dpeeps
[This review was collected as part of a promotion.] The galaxy AI is so intuitive in this phone! It is amazing for my personal use and the work apps I load too!
It runs so smooth my games don't lag or anything!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra excitement fulfilled
on May 25, 2026
Posted by: WaitFulfilled
[This review was collected as part of a promotion.] Life living enhancement has resulted after receiving my S26 Ultra 1TB model, the best Galaxy so far. It is super fast and the extensive personalization options along with the life altering Galaxy AI optional supplements help to propel its status beyond other brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Function In Form
on May 25, 2026
Posted by: Kenster
[This review was collected as part of a promotion.] The S26 is in my opinion fit fo its intended purpose and more. Calls are crisp and easy to hear even with surrounding background noise both on the sidewalk downtown and when put hiking at the park, allowing for easy to hear sound and consistent communication from both videos and calls. The camera is high performing with its 8k camera, allowing it to pick up even the tiniest textures and print allowing for clear frames and images at over several yards. In terms of storage its 512 GB storage is great for games, videos, pics, and whatever apps you need for yours. I take photos frequently that I share with my friends and siblings and watch streams and vids constantly on it. A definite recommendation and I will likely to still be using it even after future versions are released !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera quality
on May 25, 2026
Posted by: emeraldjen
[This review was collected as part of a promotion.] I take pictures of my family and this product has exceeded my expectations. It has wonderful camera quality and still functional to use. The screen is big and clear. The galaxy AI is awesome when i needing assistance with questions and easy to use.
Value
5
Written by a customer while visiting Samsung US