Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,244 Reviews)
Rating breakdown 12,244 reviews
5 Stars
10,745
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Like always is easy to use
on May 25, 2026
Posted by: eros44
[This review was collected as part of a promotion.] The AI IS PERFECT, HELP ME IN MY EVERYDAY LIFE, IT'S VERY EASY TO USE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone, has great features.
on May 25, 2026
Posted by: Jeffc26
[This review was collected as part of a promotion.] The Galaxy A.I. is a great tool that can help people in their everyday lives.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S26u great phone, but...
on May 25, 2026
Posted by: BDS731
[This review was collected as part of a promotion.] The S26u is a good upgrade over the s22u. However, Samsung has taken away features that made the S22u a great phone. IE, no longer have capability to have smart led view case. I loved that you used to be able to open the cover and the phone was ready to go. Not a fan of double tapping the screen or pressing side button, then swiping up to get into phone.
Value
3
Response from Samsung USBy R&R Team, May 26, 2026
Hello BDS731, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations, or features you have loved in the past have been changed or removed. We have provided a link to the complete manual to help you best align the settings of your device to your usage preferences. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome clarity and do recommend!
on May 25, 2026
Posted by: Caldub212
[This review was collected as part of a promotion.] I love the galaxy ai! Its reliable and not so stupid like most!
The galaxy AI is amazing at finding things and the galaxy ai is smarter than me! It can look up things faster than I can Google them!
The camera is amazing as well! With 100x zoom and also the pen is very handy too!
I use it to coordinate with vendors and laborers at my work site... plus the galaxy ai is pretty smooth with the suggestions too!
The galaxy AI is amazing at finding things and the galaxy ai is smarter than me! It can look up things faster than I can Google them!
The camera is amazing as well! With 100x zoom and also the pen is very handy too!
I use it to coordinate with vendors and laborers at my work site... plus the galaxy ai is pretty smooth with the suggestions too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeding My Expectations!
on May 25, 2026
Posted by: MzWhiteside
[This review was collected as part of a promotion.] I didn't realize how much I needed and wanted Galaxy Ai until I upgraded to the Galaxy S26 Ultra. It's the best! I will forever be a Galaxy girlie!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy to date
on May 25, 2026
Posted by: B1brac76
[This review was collected as part of a promotion.] I have been a galaxy user for a long time and the S26 Ultra is by far the best yet. Galaxy AI is amazing on it. The battery is phenomenal. Clarity if the screen. And the camera simply amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smartphone Mastery
on May 25, 2026
Posted by: Tyr69one
[This review was collected as part of a promotion.] The S26 Ultra is the best phone ever made; with awesome speed, excellent battery life and Galaxy AI feature, it is truly a joy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Phone w/ Excellent Quality & Workmanship
on May 25, 2026
Posted by: wr3cckl3ss
[This review was collected as part of a promotion.] I’ve been using the Galaxy S26 Ultra every day for work, entertainment, photos, and just staying connected, and honestly it’s been an amazing experience so far. The phone feels very premium in the hand, and you can immediately tell Samsung put a lot of effort into the design and build quality.
The display is absolutely beautiful for watching videos, scrolling social media, and gaming. Everything runs incredibly smooth and fast without any lag, even when multitasking between apps. The battery life has also been great for me and easily gets me through a full day of heavy use.
One feature I’ve really enjoyed is Galaxy AI. I didn’t expect to use it as much as I do, but it actually helps simplify everyday tasks and makes the phone feel smarter and more personalized. It’s one of those features you start appreciating more the longer you use the device.
The camera quality has probably impressed me the most. Whether I’m taking pictures during the day or at night, the photos come out sharp, detailed, and vibrant with very little effort. I’ve also enjoyed using the S Pen for quick notes and editing photos on the go.
Overall, this phone has been reliable, powerful, and enjoyable to use every single day. Samsung really did a great job with the Galaxy S26 Ultra, and I can honestly say it’s one of my favorite phones I’ve owned.
Value
4
Written by a customer while visiting Samsung US