Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,245 Reviews)
Rating breakdown 12,245 reviews
5 Stars
10,746
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Easy to use any of apps
on May 25, 2026
Posted by: Mamadubbs
[This review was collected as part of a promotion.] Bixby has been a wonderful AI. Pen works beautifully for art and notes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone speaker isn't
on May 25, 2026
Posted by: S22ultralover
[This review was collected as part of a promotion.] I had an S22 ultra and the features are about the same if the s26 ultra except the speaker for phone calls/music is horrible. Wish I could have my old phone back and saved my money.
Value
3
Response from Samsung USBy R&R Team, May 26, 2026
Hi S22ultralover, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations in specific features. We have provided links to articles to help you troubleshoot the speakers and discover advanced audio settings of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
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Samsung Community
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Facebook
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is close to perfect
on May 25, 2026
Posted by: Samsungguy
[This review was collected as part of a promotion.] I've recently upgraded from galaxy s20 edge to this galaxy s26 Ultra. New features in the s26 ultra such as galaxy AI, makes it so much easier to navigate and solve some important tasks, the only issue is that I wish we could customize the "long press home button".
I'm enjoying the high resolution camera, although I would have preferred the lens to be less exposed to prevent scratches. Love using the S pen, a very nice option I didn't have with the S 20, still think they could have paired the s pen via Bluetooth with the phone so it could be more useful in selecting or navigating.
The privacy display is amazing and necessary even though it affect the brightness compared to my s20, in many situations I was unaware someone was next to me trying to read my text or checking my password, which was of course prevented.
I got the 1 tb of storage, which I would have preferred to have a memory card expansion, option I had with my S20 (did help a lot in storing family pictures).
Extremely fast phone, i use it to take and edit photos and videos, recently took outstanding pictures for my niece's graduation and everyone loved them. Tried some magnetic accessories but due to the bottom lens, some wallets are not a good fit. I'm really enjoying the phone, got it back in march. I'm a samsung fan, i got the earbuds 4 and the samsung watch as well.
I'm enjoying the high resolution camera, although I would have preferred the lens to be less exposed to prevent scratches. Love using the S pen, a very nice option I didn't have with the S 20, still think they could have paired the s pen via Bluetooth with the phone so it could be more useful in selecting or navigating.
The privacy display is amazing and necessary even though it affect the brightness compared to my s20, in many situations I was unaware someone was next to me trying to read my text or checking my password, which was of course prevented.
I got the 1 tb of storage, which I would have preferred to have a memory card expansion, option I had with my S20 (did help a lot in storing family pictures).
Extremely fast phone, i use it to take and edit photos and videos, recently took outstanding pictures for my niece's graduation and everyone loved them. Tried some magnetic accessories but due to the bottom lens, some wallets are not a good fit. I'm really enjoying the phone, got it back in march. I'm a samsung fan, i got the earbuds 4 and the samsung watch as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: ddale88
[This review was collected as part of a promotion.] I tried out the AI features with making a wallpaper for the phone it's very interesting. I love how ling the battery lasts I can be using it all day from 9 am until midnight or 1 am and still have 30 percent left. The privacy screen feature is a great feature and easy to turn on and off without having to search in the settings. I wish you could change how to instead of double pressing the power just long press because sometimes I don't do it fast enough and it closes and locks my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love My New Phone
on May 25, 2026
Posted by: Grands10
[This review was collected as part of a promotion.] I have the galaxy AI on my phone but I've only used it minimally so far because I haven't had the time to learn about everything available yet.
I have had a great experience with phone calls, texting, using social media, watching videos, the camera has been awesome, and I've used it for a bit of gaming as well. I really don't have any complaints.
I have had a great experience with phone calls, texting, using social media, watching videos, the camera has been awesome, and I've used it for a bit of gaming as well. I really don't have any complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The first phone to innovate in a long time
on May 25, 2026
Posted by: Kuroshi
[This review was collected as part of a promotion.] Samsung Galaxy S26 Ultra has noticable performance and quality of life improvements compared to previous Samsung flagship, and even compared to current other flagships. The privacy display alone puts this phone ahead of the others. Snapdragon 8 Elite Gen 5 for Galaxy processor combined with 12GB ram(for the 256-512 versions) offer really smooth day-to-say use and even gaming performance. I have never once seen this phone lag, or even heat up noticably.
Now for the aspects that actually matter to the daily user. The battery life in this phone is great considering it's not even a SiC battery, offering 8-8.5 hours of screen on time in my own experience. The display is truly beautiful and versatile, colors are vivid and images are sharp. It features a technology no other phone does, the privacy display. It turns off wide pixels and doesn't allow anyone next to you see what you're doing on the phone. It can even be set to turn on conditionally like when entering PINs, opening certain apps and blocking only the notifications. Galaxy AI features like cleaning up images, generating artstyles from pictures are nice to have. The camera shoots crystal clear photos, and significant zoom capability.
Now the conclusion, Samsung Galaxy S26 Ultra is one of the best flagship phones a person can have in 2026.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Flagship! Absolutely Incredible!
on May 25, 2026
Posted by: MrScruffy
[This review was collected as part of a promotion.] I recently upgraded to the Galaxy S26 Ultra, and it has completely redefined how I use a smartphone. The massive, crisp 6.9-inch display and the raw speed of the new Snapdragon processor make it the ultimate device for absolutely everything I do. Whether I am streaming movies in stunning clarity, catching live sports, or diving into intensive mobile gaming, the performance is flawless. It’s also an absolute powerhouse for work and school productivity, allowing me to multitask effortlessly.
The integration of Galaxy AI on this device is a total game-changer. The AI features completely impact my daily routine, from making complex photo editing a breeze to instantly summarizing long articles and notes for work. I also love the added peace of mind from the new Privacy Display feature when I'm out in public. Samsung really delivered a masterpiece with the S26 Ultra!
The integration of Galaxy AI on this device is a total game-changer. The AI features completely impact my daily routine, from making complex photo editing a breeze to instantly summarizing long articles and notes for work. I also love the added peace of mind from the new Privacy Display feature when I'm out in public. Samsung really delivered a masterpiece with the S26 Ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on May 25, 2026
Posted by: Ballu36
[This review was collected as part of a promotion.] I loved using the features of this phone. I'm a Samsung user since beginning. New phone S26 ultra gives lot of new features that i use frequently like for photo editing, Camera ND filter, slow-mo smooth feature. Ai photoshop, etc. Camera has been improved a lot. Phone is quite smooth. It has made my life easy bcz everything is so handy.
Value
5
Written by a customer while visiting Samsung US