Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,248 Reviews)
Rating breakdown 12,248 reviews
5 Stars
10,747
4 Stars
1,213
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
King of Smartphones 2026
on May 25, 2026
Posted by: MsTechBoss
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra introduces significant advancements in artificial intelligence capabilities, alongside substantial improvements in areas such as battery longevity. The device's design maintains a recognizable form factor while offering enhanced refinement and ergonomic handling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
not as good in some ways
on May 25, 2026
Posted by: disappointedcustomer
[This review was collected as part of a promotion.] at first use phone is very nice and modern. after using for several months there is some cons. the camera far worse than my s23. also notice loading some apps there is a delay.
Value
3
Response from Samsung USBy R&R Team, May 26, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how distressing it can be when your device is not meeting your expectations in specific features and functionality. We have provided a link to an article to help you with the different camera features and settings for the best possible photos and videos. We have also provided a link to an article to help you adjust the refresh rate of your device to help you relieve the occasional lag you mention experiencing with your device. We have lastly, shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra =Greatness
on May 25, 2026
Posted by: GalaxyLover
[This review was collected as part of a promotion.] Samsung Galaxys have been my favorite phone by far. NOW the Galaxy S25 ultra is my ALL TIME FAVORITE!!!
EVERY YEAR THEY GET BETTER AND BETTER AND MORE ADVANCED.
WITH NOT ONLY THE AI ASSISTANT AND OTHER FEATURES YOU CAN UTILIZE WITH AI, IS INCREDIBLE!!! SO MUCH EASE AND ALSO FUN !! ITS SUCH A SMART PHONE!!!! I DO EVERYTHING WITH MY S26 ULTRA. FROM SOCIAL TO WORK RELATED. THE CAMERA IS GREAT. YOU CAN ASK AI, ANYTHING AND ITS EXTREMELY HELPFUL AND DID I MENTION SMART .. I LOVE IT!!!! IM EXCITED TO SEE WHAT SAMSUNG COMES UP WITH NEXT!!!!
WITH NOT ONLY THE AI ASSISTANT AND OTHER FEATURES YOU CAN UTILIZE WITH AI, IS INCREDIBLE!!! SO MUCH EASE AND ALSO FUN !! ITS SUCH A SMART PHONE!!!! I DO EVERYTHING WITH MY S26 ULTRA. FROM SOCIAL TO WORK RELATED. THE CAMERA IS GREAT. YOU CAN ASK AI, ANYTHING AND ITS EXTREMELY HELPFUL AND DID I MENTION SMART .. I LOVE IT!!!! IM EXCITED TO SEE WHAT SAMSUNG COMES UP WITH NEXT!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Deluxe s26
on May 25, 2026
Posted by: Rkectusa
[This review was collected as part of a promotion.] The AI on my new 26 ultra is super premium. Quick responsive knows my needs. The future is now
The samsung s twenty six ultra series is amazing.Highly recommended for anybody.
The samsung s twenty six ultra series is amazing.Highly recommended for anybody.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on May 25, 2026
Posted by: Lilith
[This review was collected as part of a promotion.] I love that this phone came with galaxy AI. I use it quite often with the s26 Ultra. There are just so many awesome features. The stylus is an added plus as well. Crisp, clear screen and durable as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 25, 2026
Posted by: PuertoRicanJP
[This review was collected as part of a promotion.] The galaxy AI is amazing tool for many things especially fixing your grammar and other solutions that need solving . The phone itself is quite a mmasterpiece combining all the previous phone features into a sleek and wonderful phone . Would have love for the bluetooth s pen to return but its a minor setback for me but the quality of features are astounding and would recommend the world to buy this product . Thank you samsung for always keeping innovative ideas and putting them into the phones ...A++
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the first time i got a ultra device
on May 25, 2026
Posted by: FlamXkn
[This review was collected as part of a promotion.] I honestly find the phone very interesting, like the styles that connects pretty accurately with hardly a faltered, the camera quality is very amazing I can even see my pores and take really nice land scape and pet photos, it's size is very nice in your hand especially with case, I found the screen ro be sturdy too considering I hand dropped it at angle by accident, it's proformance doesn't buffer either, I just fine screen colors to not pop as much as the s22, it's great for some games but not all, great call quality and Bluetooth quality, the sound is kinda mid tbh for playing music without a outside speaker or earbuds. The only thing is problem is that it doesn't seem to be able to handle certain games like the s 22 but over wise it pretty solid phone in all aspects, speedy, it's a bit hard ro take a product photo considering im not home while writing this lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE this phone
on May 25, 2026
Posted by: Chef1Lambini
[This review was collected as part of a promotion.] The AI feature is awesome as well as the privacy display.
Value
5
Written by a customer while visiting Samsung US