Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,381 Reviews)
Rating breakdown 18,381 reviews
5 Stars
16,050
4 Stars
1,850
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
1
3 month review of s26u
on September 28, 2026
Posted by: androidbetter209
[This review was collected as part of a promotion.] After 3 months its safe to say for its premium price tag this phone constantly overheats. Buyer beware the snapdragon is powerful but not optimized and throttles even with simple tasks. Camera is okay the Ai nishee is high with most smartphones and unfortunately cause uncessarry bloat and overheating.
Value
1
Response from Samsung USBy R&R Team, September 29, 2026
Hey Androidbetter209, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important your device is to you for a range of daily tasks. We have provided a link to an article to help you with the temperature of your device at your convenience. We have also provided a link to an article to help you with the refresh rate of your device for the throttling you mention experiencing with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Always Love Samsung
on September 28, 2026
Posted by: Hershey
[This review was collected as part of a promotion.] I upgraded from S25 Ultra which I'm still using.i love how light S26 is. The privacy screen is very useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I thought this product was excellent.
on September 28, 2026
Posted by: Chato05
[This review was collected as part of a promotion.] I chose this device because it seemed very attractive, but the truth is that it has given me many problems. It freezes a lot, and the applications don't work correctly sometimes. I don't know if all Galaxy S26 Ultras are like this or if mine simply has a factory defect.
Value
1
Response from Samsung USBy R&R Team, September 29, 2026
Hey Chato05, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We understand how distressing it is when your device is not meeting your expectations or functioning as intended. We have shared links to resources to help you with the freezing, and app functionality you mention causing frustration. We have also provided a link to the Samsung Support Team to assist you further if these experiences continue with your device. We appreciate you being a Samsun g customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Every phone in this family is a beast!
on September 28, 2026
Posted by: Severepinkeye
[This review was collected as part of a promotion.] I love the ultra series, and I am glad that again I chose the galaxy s26 ultra. These phones are amazing and they open apps up quick, also the pen is great feature. Gives me the edge in drawing and editing digital images.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and nice design
on September 28, 2026
Posted by: Witchymum
[This review was collected as part of a promotion.] Love the camera upgrade. I captures my sons sports crisp and clear. Battery lasts a long time considering I use my phone alot for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra great
on September 28, 2026
Posted by: techlover
[This review was collected as part of a promotion.] It's a wonderful phone. I use a lot of memory never slows down. Pictures can stand up against a professional photographer without the bulky camera. Stylist I can live without just the right size. Only thing I wish the phone iwasn't so slippery but they are all that way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on September 28, 2026
Posted by: Crystal
[This review was collected as part of a promotion.] I've had this phone since it came out and its better that I expected. Hasn't given me any problems and was easy to personalize and set up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung S26Ultra
on September 28, 2026
Posted by: Arirang2026
[This review was collected as part of a promotion.] I am so glad I waited to upgrade. I chose the Samsung S26 Ultra and I love it! I needed a phone with more storage space and good camera quality. My memories are captured, saved and frequently revisited.
Value
5
Written by a customer while visiting Samsung US