Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,394 Reviews)
Rating breakdown 12,394 reviews
5 Stars
10,854
4 Stars
1,239
3 Stars
184
2 Stars
46
1 Star
71
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
A powerhouse flagship with next-gen smarts
on May 19, 2026
Posted by: Flipflop
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is an absolute beast of a phone. The display is bright and sharp, performance is flawlessly smooth under heavy multitasking, and the cameras are top-tier. I opted for the light blue color, and the subtle, clean aesthetic looks amazing.
Beyond the hardware, the software features driven by Galaxy AI are what make this feel like a true next-gen upgrade. The AI-assisted photo enhancements make capturing professional-looking shots effortless, and the productivity tools are genuinely useful for day-to-day efficiency. It’s the perfect blend of premium build quality, incredible raw power, and intuitive intelligence.
Beyond the hardware, the software features driven by Galaxy AI are what make this feel like a true next-gen upgrade. The AI-assisted photo enhancements make capturing professional-looking shots effortless, and the productivity tools are genuinely useful for day-to-day efficiency. It’s the perfect blend of premium build quality, incredible raw power, and intuitive intelligence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I haven't found a complaint yet
on May 19, 2026
Posted by: AuDHDmomof2
[This review was collected as part of a promotion.] I love my S26 Ultra. Sound quality is good, screen is awesome, I love the customization options. Calls are clear, signal is good, battery life is pretty good especially since I'm what some would call a power user. I've been a longtime samsung user and ever since my first Note phone I am a huge fan of the sPen, and they keep getting better with each generation. I'm so happy that the sides aren't rolled so Ican use a glass screen protector! But my favorite things is the camera. It takes really nice pictures, has so very many options in manual to adjust various settings, or you can take beautiful pictures just with the pre-set options. And I'm extremely impressed by how true-to-life the colors are. The zoom is great too and I've been able to take some stunning pictures. My only small complaint is Galaxy AI. I personally wish it wasn't such a prominent feature and think it'd be great if when you first set up your device you can choose how much or little you want the AI. But maybe that's just me and it isn't a big enough issue to lower my rating!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is great.
on May 19, 2026
Posted by: Troplean
[This review was collected as part of a promotion.] Galaxy AI is really useful, the possibilities are nearly endless.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My new Samsung
on May 19, 2026
Posted by: LittleMissy56
[This review was collected as part of a promotion.] My new S26 Ultra is phenomenal! I have had an S10 note 10 since they have come out. My favorite phone. Now I've got the 26. I am so happy with it! Large screen for these old eyes! I was not aware that it had a stylus but am ecstatic that it does. Used my old one alot! And I'm sure that the new Galaxy AI software will be fun! Very impressed with everything about this phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galley Edits
on May 19, 2026
Posted by: BECAUSE
[This review was collected as part of a promotion.] The Galaxy Gallery offers AI edits right in one spot! Using the S Pen to get the fine edges you cant with a finger.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So much settings to enhance you're comfort
on May 19, 2026
Posted by: Playyboyy
[This review was collected as part of a promotion.] I love how you can literally modify the phone to work with your own system and get the same amount if not more enhanced settings it's a complete powerhouse 12 ram is insane and camera quality is threw my 17 promax for this masterpiece
Value
5
Response from Samsung USBy R&R Team, May 20, 2026
Hello Playyboyy, thank you for your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you love your new device, and the ability to customize your phone your preferences. We have provided a link to the complete manual for your device to help you transition operating systems and manufacturers. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Great AI features
on May 19, 2026
Posted by: Savvyshopper
[This review was collected as part of a promotion.] The Ultra 26 is incredibly fast, smooth, and packed with amazing AI features that I’m still discovering every day. It feels like there’s always something new this phone can do to make life easier and more enjoyable. Overall, I’m extremely happy with the upgrade and highly recommend it to anyone considering making the switch. For the record I did switch from a Note20.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product, amazing UI, AI is helpful
on May 19, 2026
Posted by: Sauercraut
[This review was collected as part of a promotion.] This is a great a phone, I'm impressed with how good and efficient it is. Galaxy AI is helpful at times, but needs even more features since I don't use the ones available a lot other than the call ones and summary ones for notes, audio recorder and photo editing.
Value
5
Response from Samsung USBy R&R Team, May 20, 2026
Hi there Sauercraut, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how great you are finding your device, that it has been helping your efficiency, and that Galaxy AI has been such a highlight for you. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US