Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,405 Reviews)
Rating breakdown 12,405 reviews
5 Stars
10,859
4 Stars
1,244
3 Stars
184
2 Stars
47
1 Star
71
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
The best phone of 2026
on May 9, 2026
Posted by: TmobileUSA
[This review was collected as part of a promotion.] This is the best I've ever used in my life. It has a great battery, so I could watch downloaded movies, watch YouTube, or play games all day long, and at the end of the day, the battery still holds a charge. I use the phone for work because it makes my life easier. For example, if I need to write a long message, I use Samsung Galaxy AI to make my messages sound more professional. The best part of the phone is the greatest camera. I use the camera instead of the microscope to zoom in on small objects to study them. When I use my phone in the subway, I always use the privacy screen feature in order not to let other customers see what I am doing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is fast has great features and way bette
on May 10, 2026
Posted by: Mine26
[This review was collected as part of a promotion.] I use my device for school and work and it's really fast and it's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone overall
on May 9, 2026
Posted by: Samsnsl
[This review was collected as part of a promotion.] Has grate features and good quality camera and particularly it's light weight and overall good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 10, 2026
Posted by: Samsungshopper
[This review was collected as part of a promotion.] Galaxy AI has helped me discover and summarize several times
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hello there Samsungshopper, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are enjoying the usage of Galaxy AI to quickly summarize things for you, to help you streamline your day. We have provided a link to an article to help you with additional capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Galaxy S26 AI Experience
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Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone after being spoiled with the S22 U
on May 10, 2026
Posted by: StopwiththeAIgarbage
[This review was collected as part of a promotion.] So far this phone has been a fantastic replacement for the S22 Ultra that I had. I loved that phone and this phone is doing a great job in replacing it. The pictures and videos are fantastic. Though the night time photos seem to be over exposed as they are much brighter than what the eye is seeing. The battery holds up all day even with heavy use. The removal of thr Bluetooth pen is frustrating. And the Galaxy AI is not for me and I have it turned off as much as I can. We do not need to have AI thrown at us for every aspect of our lives. Please stop pushing it so much as many of us still want to use our own intelligence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product super comprehensive
on May 10, 2026
Posted by: Trizzshophone6
[This review was collected as part of a promotion.] I use my new Samsung S26 Ultra for everything in my personal life—watching TV series and movies, listening to music—and it has been wonderful. The battery life is excellent, even under heavy use. I also use it for work; I’m constantly making videos, and the Galaxy AI tools are impressive. It is undoubtedly a complete device. I also love the private screen technology; I used to be the one spending money on dark privacy screen protectors, but not anymore—now I have it all in one package. This is my first time using the Ultra series, and wow, it does not disappoint. 100% recommended.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Trizzshophone6, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that your first experience with the Galaxy S Ultra device has not disappointed, and that you are loving all of the amazing features on your device, that you are loving your streaming, and that you are finding Galaxy AI helpful for your usage. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Loving my s26 ultra
on May 10, 2026
Posted by: Bhindgreeneyez
[This review was collected as part of a promotion.] As a longtime Galaxy user, I can honestly say the Samsung Galaxy S26 Ultra might be one of my favorite upgrades yet. The camera quality is amazing, the battery life easily keeps up with my day, and the performance feels incredibly smooth and fast. Samsung really stepped it up with this one—definitely happy with the upgrade 🔥📱 the galaxy AI is top tier.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hi there Bhindgreeneyez, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are loving the updated features and capabilities of your new device, and that the camera, battery, and speed of your device are such standout features. We have provided a link to the Samsung Support Team who can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best in the industry
on May 11, 2026
Posted by: LoloCommander
[This review was collected as part of a promotion.] Best phone I've ever had by far. It's super smooth and fluid, after a few months of use, there has not been any bugs or slowdowns.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey LoloCommander, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are finding this to be the best phone you've ever had, and that it is operating so perfectly for your needs. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US