Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,374 Reviews)
Rating breakdown 18,374 reviews
5 Stars
16,045
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Product performs great
on November 6, 2026
Posted by: Roonie
[This review was collected as part of a promotion.] The better S series phone, i chose this phone because of all right performance. I have no issues at all , the AI aspect is great and works better than expected
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Light, fast, private.
on November 6, 2026
Posted by: Waldy80
[This review was collected as part of a promotion.] I chose Sammy 26 ultra due to having great experiences with the flagship. The phone is light, fast, private to name a few. Multi tasking is fluid and no lag seen. Privacy display is not ur regular screen gimmick. It actually divides notifications and pick and choose what to maintain private. There's fast charge too. 0-100 in about 45 min. Sheesh. Great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features and easy to use
on November 6, 2026
Posted by: Narcissus
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra because Ive had a Samsung Galaxy since the s2. Ive always enjoyed the functionality, ease, and amazing quality of the phones. The features are a huge part of why I chose to get the newest latest Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera quality. Love the screen size.
on November 6, 2026
Posted by: CapriLeo729
[This review was collected as part of a promotion.] I chose this phone because it was time for an upgrade. I started with the Samsung S4 and fell in love with this brand overall. Then I moved up from there to the S7 then the S9 plus then jumped up to the S20+ 5G and with all the phones mentioned I took great care of them 3 years plus. My S20+ i purchased in 2021 and that phone was my favorite until I saw the rollout for the S26 ultra. This phone has everything and more and I'm still finding out new things with it as I've only had it for almost 8 months. My camera quality is phenomenal my screen is much bigger the storage is good and the SPen comes in handy for quick note taking. I don't think I'll be upgrading for awhile but we shall see. I need to upgrade my watch and purchase new buds but for right now I'm satisfied with my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
amazing performance and battery life overall
on November 6, 2026
Posted by: mayerr200
[This review was collected as part of a promotion.] I've had this device for a couple of months now I'm pretty happy with it amazing camera amazing performance amazing battery everything is amazing besides the fact that I got a defect with a broken camera but besides that everything's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Phone!
on November 6, 2026
Posted by: mallards
from McCook, Nebraska
I absolutely love this phone! I bought this last month and previously had the Samsung S23 Ultra. I loved my previous phone and did not think the new one could compete but it has exceded all expectations. I love the privacy display and while some may not like the Spen I thnk that it is my favorite feature amongst the Ultra's. It makes taking notes and signing things so muchg easier and saves me multiple extra steps alot of the time. I am a loyal Samsung fan and have owned one since they first started coming out. I dio not plan to ever switch if I do not have to.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy S26 Ultra
on November 6, 2026
Posted by: Seth
Worst samsung i have ever owned. I wish I had not broke my S 23. Phones should get better not worse. Touchscreen is absolute garbage. Phone does what it wants not what you want.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 6, 2026
Hey Seth, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the display responsiveness of your device. We have also provided a link to the full manual for your device to assist you with additional display settings for your device. We have lastly, provided a link to the Samsung Support Team to assist you if you have additional concerns interrupting your usage, or you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s26 ultra
on November 6, 2026
Posted by: Bianca
[This review was collected as part of a promotion.] I'm absolutely loving my Samsung Galaxy S26 Ultra! The phone is sleek, fast, and packed with amazing features. The display is beautiful, the camera takes incredible pictures, and the battery life is impressive. Everything runs smoothly, and I love how easy it is to multitask and stay connected. Samsung really outdid themselves with this phone. It's worth every penny, and I would definitely recommend it to anyone looking for a top-of-the-line smartphone!
Value
5
Response from Samsung USBy R&R Team, November 6, 2026
Hey there Biana, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you love your device, and that you are capturing amazing photos and videos every day. We have shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US