Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,416 Reviews)
Rating breakdown 12,416 reviews
5 Stars
10,866
4 Stars
1,246
3 Stars
184
2 Stars
47
1 Star
73
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
The new privacy display is outstanding.
on April 26, 2026
Posted by: PastorS
[This review was collected as part of a promotion.] Galaxy AI is very useful tool to help with professional writing. It gives a new dimension to report writing and makes communication fast and easy. The 26 ultra is a business phone that brings all decision tools at the tip of your finger.
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey PastorS, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra. We are so happy to hear that you are so pleased with the new Privacy Display, and features of Galaxy AI on your new device, and that you are finding so amazing for your daily communication. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I just got this phone and I like everything about
on April 26, 2026
Posted by: Smokey
[This review was collected as part of a promotion.] It helps me to look up products that I'm looking for and gives a really good explanation of the product
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey there Smokey, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are enjoying this new device for finding the information you need every day. We have provided links to resources to help you with the additional features of Galaxy AI, fully explore your new device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!!! Love AI, it's wonderful!!
on April 26, 2026
Posted by: Beckyh72
[This review was collected as part of a promotion.] The AI is so helpful when i need answers or simply sending a message or setting a timer, so much faster!!
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Beckyh72, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how much you are finding Galaxy AI helpful for many daily tasks. We have provided a link to an article to help you with additional capabilities of Galaxy AI. We have also provided links to the complete manual and the Samsung Support Team to assist you with the exploration of your device, and answering any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A1 S26 Ultra
on April 26, 2026
Posted by: Vol79SD
[This review was collected as part of a promotion.] The Galaxy A1 S26 Ultra was a phone that has the features I was looking for such as photos videos and not having to keep charging it all the time. I volunteer and use the photos to promote our volunteer services. It is light weight and looks really nice. I also bought the buds and case to go along with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
very good device
on April 26, 2026
Posted by: eyetheguy
[This review was collected as part of a promotion.] good all over, some improvement requires, increase optical zoom
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Upgrade From S22 Ultra
on April 26, 2026
Posted by: Uclabruin98
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is a fast and powerful phone. It was definitely worth the upgrade from the S22 Ultra. The new features such as Galaxy AI and the latest UI make the phone one of the best. The battery life is the only thing that could be better
Value
4
Response from Samsung USBy R&R Team, April 27, 2026
Hello Uclabruin98, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding your device to be a processing powerhouse with amazing speed, and that the new features of Galaxy AI hae been helpful to you. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have lastly, provided a link to the Samsung Support Team to assist you any time questions come up about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
So fun! Great, powerful, a multitaskers dream.
on April 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S24 Ultra for a bit now, and honestly it’s the first phone in a long time that actually feels like an upgrade in every way.
The display is insane — super bright, crisp, and smooth. Whether I’m scrolling, watching videos, or working, everything just looks clean and easy on the eyes. The battery life has also been a huge win for me. I can get through long days without stressing about charging, even when I’m using it pretty heavily.
What surprised me most is how much I actually use the built-in AI features. Things like editing photos, summarizing text, and quick searches feel natural instead of gimmicky. It’s made everyday stuff faster, especially when I’m multitasking.
The camera is another standout. The zoom is ridiculously good, and photos come out sharp without needing to mess with settings. It’s been great for both quick snaps and more detailed shots.
Customization is a big deal for me, and this phone really delivers there. I’ve been able to make my home screen and overall setup feel completely mine, which makes using it more enjoyable day-to-day.
Overall, this phone feels powerful, reliable, and actually fun to use. Definitely one of the best upgrades I’ve made in a while.
The display is insane — super bright, crisp, and smooth. Whether I’m scrolling, watching videos, or working, everything just looks clean and easy on the eyes. The battery life has also been a huge win for me. I can get through long days without stressing about charging, even when I’m using it pretty heavily.
What surprised me most is how much I actually use the built-in AI features. Things like editing photos, summarizing text, and quick searches feel natural instead of gimmicky. It’s made everyday stuff faster, especially when I’m multitasking.
The camera is another standout. The zoom is ridiculously good, and photos come out sharp without needing to mess with settings. It’s been great for both quick snaps and more detailed shots.
Customization is a big deal for me, and this phone really delivers there. I’ve been able to make my home screen and overall setup feel completely mine, which makes using it more enjoyable day-to-day.
Overall, this phone feels powerful, reliable, and actually fun to use. Definitely one of the best upgrades I’ve made in a while.
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hello UdderlyHaley, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear how much you are loving the display quality, features of Galaxy AI, and the camera quality. We love that you have enjoyed customizing your device to your needs and wants. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great products 👌
on April 27, 2026
Posted by: Gratitude to be happy
Wish I new before . Advertising makes it sound and 👀 seem like there are only 2 options..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US