Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,381 Reviews)
Rating breakdown 18,381 reviews
5 Stars
16,050
4 Stars
1,850
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
This phone is awesome.
on October 1, 2026
Posted by: Jamber
[This review was collected as part of a promotion.] I chose this phone for the battery 1st off, fell in love with all the cool extra stuff it does. Tells me while on a call, during the call mind you if its suspicious or if things said match scams. Thats dope. The camera is awesome too night shots are fantastic. Battery keeps for days and full charges in less then an hour from 5%. Everything about it is awesome. Love the s series and will continue to purchase them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast !
on October 1, 2026
Posted by: Br08yan
[This review was collected as part of a promotion.] I chose the s26 ultra as an upgrade from my s22 ultra. What an improvemen!! This phone is sooo fast and has no lag. The camera is exceptional and takes superb photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Heat & battery issue!
on October 1, 2026
Posted by: Hs hs
from Mi
[This review was collected as part of a promotion.] It's getting hot on normal video calls even!!!! & battery dropping the charger faster then expected!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 2, 2026
Hello Hs hs, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations or functioning as intended. We have provided links to resources to help you with the temperature and battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
"LOVE THE THE PHONE SO MUCH UNTIL"
on October 1, 2026
Posted by: RD23Phone
[This review was collected as part of a promotion.] Hello,
I am Ray Davis a proud owner of 2 s26 Ultras, Love how seamlessly how my phone was able to accept my daily uses, an improve access, new features easy of use coming from an s22 Ultra, an then it happened to me. Alls well than the connections issues and bad interference when using apps online in Live conversations. I have tried everything and reset features amd still have issues. I have 2 sets of ear buds that has this issue, so once I got into car and my Acura connection was doing some thing and many complaining about my conversations I was upset. Only thing I have issue with is that all the other Ai and general features are amazing. But if that 1 thing can be fixed. Then Yes I would be extremely happy.. Thanks Samsung for listening..
I am Ray Davis a proud owner of 2 s26 Ultras, Love how seamlessly how my phone was able to accept my daily uses, an improve access, new features easy of use coming from an s22 Ultra, an then it happened to me. Alls well than the connections issues and bad interference when using apps online in Live conversations. I have tried everything and reset features amd still have issues. I have 2 sets of ear buds that has this issue, so once I got into car and my Acura connection was doing some thing and many complaining about my conversations I was upset. Only thing I have issue with is that all the other Ai and general features are amazing. But if that 1 thing can be fixed. Then Yes I would be extremely happy.. Thanks Samsung for listening..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Perfect
on October 1, 2026
Posted by: Ultra26
[This review was collected as part of a promotion.] I chose the S26 Ultra for the privacy screen and it is exactly what I expected and wanted. The downsides of the phone are actually on the back. The cameras are, fine... the focus is very inconsistent. Meanwhile, the magnet location is juat silly. Makes magsafe accessories unusable in many cases because they interfere with the placement of the cameras.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S26 Ultra
on October 1, 2026
Posted by: DDawgPhilly
[This review was collected as part of a promotion.] I chose Samsung and I'm glad I did. To be honest it's nothing unexpected, not transcendent or world changing, but a good smartphone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra
on October 1, 2026
Posted by: carmaz
[This review was collected as part of a promotion.] Whenever I buy a new phone I chose Samsung for it's quality and reliability. I've had phones by other brands but always go back to a Samsung device. It's just the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra is.....
on October 1, 2026
Posted by: GutiCurse
[This review was collected as part of a promotion.] This phone just feels right! I chose Samsung due to power and performance with the S26 Ultra that is definitely delivered.
The Ultra series is my go to daily driver and I love the ecosystem, everything flows very well from my galaxy watch 7 (I do want to get the Ultra2 one day) to my Galaxy Buds Pro 3 and my S6 Tab Lite.
This is a brand I will continue with for a long time.
The Ultra series is my go to daily driver and I love the ecosystem, everything flows very well from my galaxy watch 7 (I do want to get the Ultra2 one day) to my Galaxy Buds Pro 3 and my S6 Tab Lite.
This is a brand I will continue with for a long time.
Value
5
Written by a customer while visiting Samsung US