Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,453 Reviews)
Rating breakdown 12,453 reviews
5 Stars
10,897
4 Stars
1,249
3 Stars
185
2 Stars
48
1 Star
74
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Love this phone
on April 13, 2026
Posted by: Ladyphoenix3
[This review was collected as part of a promotion.] This is an amazing phone. I have enjoyed using the AI fature, though it took me a minute to figure it out at first. The only downside to this phone is my settings didn't transfer from my S24 ultra, exactly and I had to look through to fix a few things. I paired some earbuds with it when I purchased it and I couldn't be happier with those also. I highly recommend this cell phone. It was a purchase well made.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Upgrade from S22 Ultra
on April 13, 2026
Posted by: Projank
[This review was collected as part of a promotion.] I like how the S26 Ultra fits in my hand better than the S25 Ultra did, but I do miss the beveled edge of my S22 Ultra for comfort. The S26 Ultra is a good phone, I'm happy with the upgrade, although, I wish I could have stayed on my S22 Ultra for comfort. Galaxy AI is great for navigating the system menu.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing battery camera and charges incredibly fast
on April 13, 2026
Posted by: SilkyPhenom
[This review was collected as part of a promotion.] Honestly it's an incredible phone I had the s25 I didn't think it would be much of a step up but I really enjoy Samsung and their phones. But it has been a great step up from the privacy screen to The incredible stabilization with the camera that I'm sure is impacted by Galaxy AI and AI itself. The ability to take better and better photos during harsher and harsher conditions is unreal.
The battery life is fantastic I rarely find myself getting below 30% throughout the day. And when I do I just use my charger which has the supercharged 3.0 and it charges it quite quickly in about 30 minutes I'm charged to the point where I'm good. Overall it's a great looking phone and I can tell the newest processor is a huge step up as it is substantially snapier than even the s25 ultra was and that phone was no slouch. Overall there are so many things to talk about with this phone has been triumphant.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and is high tech.
on April 13, 2026
Posted by: Talldega18
[This review was collected as part of a promotion.] I mostly use my phone for social media and games, streaming a few times. Overall very happy with this product. The camera is fantastic, storage is no problem and colorful. Didn't know how I would feel bout the Galaxy AI but it has been only helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
10 out of 10
on April 13, 2026
Posted by: TY2002
[This review was collected as part of a promotion.] Galaxy AI on the Samsung Galaxy S26 Ultra is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera issues
on April 13, 2026
Posted by: DanB72
[This review was collected as part of a promotion.] The top two cameras develop condensation with changing weather and have affected the picture/video quality.
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hi DanB72, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to the Samsung Support Team and your warranty information to help you resolve the experience you mention with your camera lenses. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 13, 2026
Posted by: Dolphingirl
[This review was collected as part of a promotion.] I absolutely love the new samsung galaxy ultra 26. I will say I thought about changing but samsung always goes above and beyond to get new features and make us stay. Cameras are awesome, absolutely love the privacy setting and love everything about this phone. Best phone ever. Galaxy AI is great love how it can help you edit your pics and you can ask it anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone overall. So many new features too.
on April 13, 2026
Posted by: Breebomb
[This review was collected as part of a promotion.] Galaxy AI really does make a difference in your day to day use of your phone. Now brief totally knows me and gives me all the info I need in the am and nothing I don't.
Circle to search being that much easier and integrated to use along with Gemini has helped me so much when talking to members and showing them all the amazing things this phone does.
I have to admit too, the privacy screen being an internal feature instead of a only a screen protector is really the icing on the cake. To ensure I have privacy when I want and to be transparent when I need to at work has been a GAME CHANGER!
Value
4
Written by a customer while visiting Samsung US