Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,013 Reviews)
Rating breakdown 12,013 reviews
5 Stars
10,542
4 Stars
1,190
3 Stars
175
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
1
it's a shame they didn't improve cameras.
on May 21, 2026
Posted by: dobetterysamsung
[This review was collected as part of a promotion.] I'm dissatisfied with samsung the cameras are a joke and dont look any better than previous generations. save your money and don't buy the s26 ultra.
Value
1
Response from Samsung USBy R&R Team, May 21, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided links to articles to help you with the camera features of your new device, and the ways you can use Galaxy AI to further enhance your experience. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect device
on May 25, 2026
Posted by: Alex1977
[This review was collected as part of a promotion.] I love my phone. Not only a phone but the perfect device to help me live my life. AI Galaxy takes on a whole new level of Artificial intelligence. Use it for almost everything that's needed to navigate life, bills, news, banking, socializing, and living life to the fullest..
The perfect, Samsung Galaxy s26 ultra 👌
The perfect, Samsung Galaxy s26 ultra 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's quite nice.
on May 28, 2026
Posted by: StonerDavid
[This review was collected as part of a promotion.] My phone before this was a note 20 ultra 5g,I really like a lot of things about this phone camera is great, front and back crisp clean vivid,
display resolution on middle setting is perfect for how I've been using it, I mostly have been using it for video calls, Itd be unbelievabe if I cranked it all tha way up I do have one major disappointment, it's more of a spen thing tho, y'all have removed the Bluetooth antenna from the S Pen and now I am no longer able to click the button with the camera app open and take a picture from anywhere yeah you can put your hand up and it'll take a picture but I'd much rather have that feature back. The s26 ultra has a very good battery life even when on a video call for 7 hours or more it was still above 20% battery life and that's using max brightness screen being on the entire time. granted my last phone was about 7 years old and is be lucky to make it 2 whole hours on a video call before it would die. A few things that I myself particularly think is really cool GALAXY AI, GEMINI. they put the privacy screen built into the phone so if someone tries to glance over at your phone they won't be able to see the screen you can set it up for the whole screen or just where the notifications are and there are video effects for like autofocusing/tracking on certain apps that are sound effects allowing you to focus voices or dynamic noise there's an audio eraser to remove unwanted background noise from recorded videos which is probably my favorite.
display resolution on middle setting is perfect for how I've been using it, I mostly have been using it for video calls, Itd be unbelievabe if I cranked it all tha way up I do have one major disappointment, it's more of a spen thing tho, y'all have removed the Bluetooth antenna from the S Pen and now I am no longer able to click the button with the camera app open and take a picture from anywhere yeah you can put your hand up and it'll take a picture but I'd much rather have that feature back. The s26 ultra has a very good battery life even when on a video call for 7 hours or more it was still above 20% battery life and that's using max brightness screen being on the entire time. granted my last phone was about 7 years old and is be lucky to make it 2 whole hours on a video call before it would die. A few things that I myself particularly think is really cool GALAXY AI, GEMINI. they put the privacy screen built into the phone so if someone tries to glance over at your phone they won't be able to see the screen you can set it up for the whole screen or just where the notifications are and there are video effects for like autofocusing/tracking on certain apps that are sound effects allowing you to focus voices or dynamic noise there's an audio eraser to remove unwanted background noise from recorded videos which is probably my favorite.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
easy life with S26
on June 1, 2026
Posted by: KOTOKOTO
[This review was collected as part of a promotion.] The Samsung Ultra 26 offers me numerous features compared to my previous phone—starting with its advanced camera, which makes photo editing effortless, particularly for night photography and family gatherings. Furthermore, the device allows me to make greater use of AI tools for searching, shopping, and accessing, compiling, and summarizing information. It is truly an amazing phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great graphics
on June 1, 2026
Posted by: Lovetoshop
[This review was collected as part of a promotion.] I love my phone, is Great. Will recommend it to everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone!
on June 2, 2026
Posted by: Tracie
[This review was collected as part of a promotion.] This phone has so many great features that I haven't had the time to explore them all! And Galaxy AI is so helpful in all things. Especially when it some to being a phone assistant! Im sure that not all Galaxy AI do but it is amazing to what Samsung has done with this Galaxy S26 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 11, 2026
Posted by: Lockoutmen
[This review was collected as part of a promotion.] Well the main reason I got the phone was because of the Galaxy AI feature and the Privacy feature of the ultra 26 Ultra I like this phone a lot I had the Galaxy s23 before I upgraded and it is a much better upgrade than what I had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S26 Ultra Review
on March 11, 2026
Posted by: Marseilleicon
[This review was collected as part of a promotion.] I love the phone, the battery, the display and the AI. Only issue is the camera bump, it slides a lot as it's not as stable as the model previously. Other than that, great phone, glad I made the switch from 24 ultra!
Value
4
Written by a customer while visiting Samsung US