Thank you so much for sharing your feedback with us, Seaver915. I’m really glad to hear you appreciate the design and quieter operation of your unit. However, I completely understand your disappointment with how it’s cooling your room. That’s definitely not the experience we want for you. Since you’re running it at 68/69 degrees on medium cool and not on ECO mode, it should be cooling efficiently, but sometimes factors like room size, insulation, or placement can affect performance. If you haven’t already, you might try closing doors and windows, or positioning the unit where airflow is less obstructed to help it cool more effectively. If you continue to have concerns or want to explore additional tips, please don’t hesitate to reach out via Live Chat on our website or by calling our Customer Support team at 1-800-374-4432. We’re here Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and happy to help you get the best performance from your unit. Thanks again for reaching out, and I hope you have a great rest of your day! - Maico