Customer reviews from frigidaire.com
Frigidaire - 115V 10,000 BTU 450 Sq. Ft. Smart Wall Air Conditioner - White
Average customer rating
4.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
10
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for Frigidaire - 115V 10,000 BTU 450 Sq. Ft. Smart Wall Air Conditioner - White
Customer Rating
1
Weakest AC unit for studios
on July 5, 2025
Posted by: Naomiii
Doesn’t work. Had one in my studio and it blew warm air, got it replaced and still blew warm air. Replaced it AGAIN, with a higher BTU (10k) and it blows cold air but only for a couple moments then you hear some click before it “turns off” and blows room temperature air at you. Doesn’t cool AT ALL, it’s always hot. Very disappointed. Wish there was a way the landlord could just take it all away.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 7, 2025
I can imagine how incredibly frustrating this situation must be — it’s exhausting when you go through the process of replacing the unit multiple times, only to end up with the same problem. It sounds like you were hoping for a reliable solution to cool things down, but instead, you’re stuck with a unit that gives you cold air for a moment before it stops working.
It’s disappointing when you have to keep troubleshooting and getting replacements only to have the same issue persist. The fact that it blows room temperature air and doesn't cool properly after the initial moment is definitely a huge letdown. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
It’s disappointing when you have to keep troubleshooting and getting replacements only to have the same issue persist. The fact that it blows room temperature air and doesn't cool properly after the initial moment is definitely a huge letdown. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
A lifesaver
on June 30, 2025
Posted by: Suziebs
[This review was collected as part of a promotion.] The new in the wall unit is very quiet and efficient. It was easy to install and quickly cools down the whole bedroom in a few minutes.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, June 30, 2025
Thank you for sharing your experience! We’re so glad to hear your 10,000 BTU Through-the-Wall Room Air Conditioner has been quiet, efficient, and easy to install — and that it’s keeping your bedroom cool in no time!
We appreciate you choosing Frigidaire and hope you stay comfortable all summer long. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We appreciate you choosing Frigidaire and hope you stay comfortable all summer long. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Unit!
on July 4, 2025
Posted by: Tescarciga05
Great window unit that kicks out some cooooollllldddddd air! Took a minute to put this puppy up because it comes with a different backside that requires you to mount the back end grill and it’s a little more complicated than a normal plug and play ac. Here in Montana the summers can get hot and even for us we like our bedroom to be a nice 60 degrees when sleeping. With this in our dinning room we feel it across into the bedroom. Highly recommend this for any family wanting to cool a small - medium size space.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Unit!
on July 4, 2025
Posted by: TheresaEscarciga
[This review was collected as part of a promotion.] Although we’re so far north in Montana you would never think it would get hot enough to warrant an AC of any kind! However if you’re anything like our house we like to stay cold morning noon and night! This unit is perfect to maintain that 60 degrees sleeping temper needed for those summer nights. It maintains 10k BTU and cools up to 450 sqft. It takes a bit of an effort to get this set up but just follow the instructions and you’re good to go!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great AC unit!
on July 12, 2025
Posted by: Ridgely5
[This review was collected as part of a promotion.] I am very impressed with this little wall unit ac. I'm using it and my small office and it keeps the temperature perfect on these hot summer days. I said it to 72 it cools to 72 quickly and stays cool for the day. It is not that loud at all it works great and I am happy with the way that this little AC unit performs. I wish I would have gotten one sooner
Written by a customer while visiting frigidaire.com
Customer Rating
5
This is good
on July 16, 2025
Posted by: Navy Blue
[This review was collected as part of a promotion.] I couldn’t be happier with my AC. The unit cools my space quickly, even on the hottest summer days. It is not in a wall because my husband isn't here to help me (Its heavy :) Although I have it running on the ground it is quiet, which is good. I am looking forward to the energy-saving mode making a noticeable difference in my electric bill.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this unit!
on July 16, 2025
Posted by: rfm1616
[This review was collected as part of a promotion.] We love this unit and especially the fact that it leaves our windows avaialble to open or enjoy the view. Just the thing for our garage apartment.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks Good, But Poor Drainage Causes Odor, Mold, and Rust
on July 30, 2025
Posted by: Mtsd
While the unit has a sleek design and the concept of using the fan to spray water on the condenser to improve efficiency is smart, it has a serious flaw: it doesn’t drain properly.
Over time, water builds up inside and doesn’t fully evaporate. This leads to:
• A strong “dirty sock” smell
• Mold growth
• Rust on internal components
• A strong “dirty sock” smell
• Mold growth
• Rust on internal components
Worse, the manufacturer advises not to drill a hole to help with drainage — but provides no other way to remove the stagnant water. This leaves the user with no good solution.
A simple fix would be to include a removable drain plug, a tray, or a hose port, so users can empty excess water safely and easily. Until then, you’re stuck with a unit that looks great but smells awful and degrades over time.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 31, 2025
Thank you for taking the time to share your detailed feedback. We truly appreciate your recognition of the unit’s design and efficiency features, and we’re equally concerned to hear about the drainage issues you’ve described.
Your observations regarding stagnant water, odor, and potential mold or rust are important, and we understand how frustrating it is when a feature meant to improve performance results in unexpected problems. While our design intends to optimize energy efficiency, we recognize that long-term usability and maintenance are just as critical.
We’ve shared your comments with our product development team for review, including your practical suggestions about a drain plug or hose port. Direct user feedback like yours plays an essential role in helping us improve future models.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Your observations regarding stagnant water, odor, and potential mold or rust are important, and we understand how frustrating it is when a feature meant to improve performance results in unexpected problems. While our design intends to optimize energy efficiency, we recognize that long-term usability and maintenance are just as critical.
We’ve shared your comments with our product development team for review, including your practical suggestions about a drain plug or hose port. Direct user feedback like yours plays an essential role in helping us improve future models.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com