Customer reviews from frigidaire.com
Frigidaire - 115V 12000 BTU Wall Air Conditioner with Dehumidifier, Fan & Remote Control, Cools Rooms Up To 550 Sq Ft - White
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
36
4 Stars
17
3 Stars
3
2 Stars
2
1 Star
1
Customer Reviews for Frigidaire - 115V 12000 BTU Wall Air Conditioner with Dehumidifier, Fan & Remote Control, Cools Rooms Up To 550 Sq Ft - White
Customer Rating
2
Noisy and Difficult to control
on June 9, 2023
Posted by: Marisole
The reviews here that say this A/C is "quiet" (there are a few) must have a hearing problem or haven't had experience with A/C's. I have to raise my TV sound considerably to hear it over A/C. As mentioned in other reviews, the labeling on the A/C for dif modes, etc (a lot of them) is VERY tiny. I need a magnifier AND a flashlight to see them, and the barely visible pale green light which indicates the one or three that are operating. .The remote turns the A/C on and off. From there it seems to do what it wants. I have not been able to control it. As mentioned above, it shuts off periodically when it's not near the set temp. I set temp very low so it stays on. ? I really tried using the manual directions. Confusing to say the least. Haven't tried it at night. I'm afraid I'll wake up either in a pool of sweat (it turned off) or freezing. Of course one doesn't know these things til A/C is installed. $$$ to uninstall and reinstall another. I chose it because it was a Frigidaire(?) and thought the negative reviewers were just expecting too much.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 12, 2023
Hello, Marisole! Thank you for your time and willingness to share your opinion. One of our goals is to deliver excellent customer satisfaction. We’re sorry your experience didn’t match your expectations. It is an uncommon instance, and please know that we strive to produce quality products and that your feedback does not go unnoticed. You will see the normal operating sounds of your air conditioner on Page 7 of your Use and Care Manual. If it doesn't resolve the issues, please contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will dive right in. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 5, 2023
Posted by: IElaine
[This review was collected as part of a promotion.] I gave it a 4 because its very noisy!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 14, 2022
Posted by: Bpadyno
[This review was collected as part of a promotion.] Air conditioner works quietly and cold, seems to do very well with humidity reduction, compared to old unit. Lights on display are small and hard to see what is illuminated.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Cools, but…
on August 31, 2022
Posted by: pag10
[This review was collected as part of a promotion.] As others have said, this unit is louder than anticipated. This means that it interferes with sleeping if in the bedroom. And in a family room, people have to talk over the a/c.
I find the thermometer is off by 2-4 degrees making it difficult to regulate the room temperature.
In spite of reading the manual several times, I can’t seem to figure out the differences between the various settings. They all seem to be the same.
If I had paid more for the unit, I would have rated it 2 or 3 stars. However, It does cool, but not very quickly.
I find the thermometer is off by 2-4 degrees making it difficult to regulate the room temperature.
In spite of reading the manual several times, I can’t seem to figure out the differences between the various settings. They all seem to be the same.
If I had paid more for the unit, I would have rated it 2 or 3 stars. However, It does cool, but not very quickly.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Tiny controls and lights impossible to read
on August 23, 2022
Posted by: Windyrec
[This review was collected as part of a promotion.] A/C works fairly well. Is noisier than I expected. But the worst thing is the controls. The indicator lights are way to small to see except at night when the lights are off. Prior Frigidaire models have had much easier-to-read panels and larger indicator lights. During the day , when the sun shines in, it's a guessing game to figure out where the settings are at on the unit, which is positioned in the wall under the window. The remote hasn't been upgraded in years. Disappointed in this wall-through unit - it's not user friendly, difficult to read, etc. Next unit won't be a Frigidaire.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, August 24, 2022
We're sorry to hear you feel this way. We strive to ensure we provide the best experience possible for our consumers. Please know our design and engineer teams are constantly monitoring reviews for ways to improve. We do hope you will consider Frigidaire again in the future.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
on August 16, 2022
Posted by: Frodo999
[This review was collected as part of a promotion.] Functionality prefect. At 12,000 btu it cools my whole apartment. My only issue is the dashboard lighting, they are too small and very hard to see.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Window AC
on August 14, 2022
Posted by: ZigZag
[This review was collected as part of a promotion.] Used as a window air conditioner. Instructions could have been better for the window use. Aluminum piece you put on the back is easy to bend and very sharp. So far it is a good air conditioner.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So much better!
on August 10, 2022
Posted by: EW52
[This review was collected as part of a promotion.] Our home has through the wall air conditioners that were at least 15 years old. This year the one in the family room (10,000 BTU) sounded sluggish, so we replaced it with a 12,000 BTU Frigidaire. What a difference! The area is actually cool now and it’s so much quieter. It was a no brained when we purchased another one one for our dining/ living room.
Written by a customer while visiting frigidaire.com