Customer reviews from frigidaire.com
Frigidaire - 115V 12000 BTU Wall Air Conditioner with Dehumidifier, Fan & Remote Control, Cools Rooms Up To 550 Sq Ft - White
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
36
4 Stars
17
3 Stars
3
2 Stars
2
1 Star
1
Customer Reviews for Frigidaire - 115V 12000 BTU Wall Air Conditioner with Dehumidifier, Fan & Remote Control, Cools Rooms Up To 550 Sq Ft - White
Customer Rating
5
on July 20, 2026
Posted by: Scrappy57
[This review was collected as part of a promotion.] A/c works great and save money on light bill. Brand is trustworthy
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 22, 2026
Hi there. Thank you for your review! We’re happy to hear your Frigidaire air conditioner is working great and helping you save on energy costs. We appreciate your trust in our brand and are glad to be part of your home. Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works Great!
on June 15, 2026
Posted by: GrandeConde
[This review was collected as part of a promotion.] Cooling the room exactly as I hoped it would keeping me comfortable just in time for our first heat wave.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 23, 2026
Hi there. Thank you for your feedback! We’re happy to hear your Frigidaire air conditioner is cooling your room exactly as you hoped and helping keep you comfortable during the heat wave.
We appreciate you choosing Frigidaire and hope your air conditioner continues to provide reliable comfort and performance for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and hope your air conditioner continues to provide reliable comfort and performance for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great AC. GREAT VALUE TOO!!
on October 1, 2025
Posted by: Missy726
[This review was collected as part of a promotion.] This replaced an older AC. Does a great job of cooling my living room.
Frigidaire is the way to go!!
Frigidaire is the way to go!!
Response from frigidaire.comBy Sam, Online Outreach Specialist, October 1, 2025
Hello Missy726! Thank you for sharing your experience with your Frigidaire 12,000 BTU Wall Room Air Conditioner (FHTC123WA1)! We’re so glad to hear it’s keeping your living room cool and that you’re enjoying the reliable performance. If you ever need any assistance, please don’t hesitate to reach out to us via Live Chat at frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM EST—we’ll be glad to help. ~ Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on August 20, 2025
Posted by: Phillip Marlow
[This review was collected as part of a promotion.] Keeping my apartment nice and cool during a very hot Michigan summer. I like the new filter and the filter access panel design. It makes it easier to remove, clean, and replace the filter.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Performing Air Conditioner
on July 11, 2025
Posted by: Pete GS
[This review was collected as part of a promotion.] This unit does an excellent job keeping my entire apartment cool. The thermostat works great, so the unit only comes on when the set temperature is exceeded. The cost of the unit was reasonable, making this a great value!
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 14, 2025
Thank you so much for your positive feedback! We’re glad to hear that the unit is keeping your apartment cool and that the thermostat is working well for you. It’s great to know you’re finding good value in your purchase. If you ever need assistance or have questions, please don’t hesitate to reach out to our live chat at Frigidaire.com or call (800) 374-4432. We’re always here to help!
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
3
Molding
on May 14, 2025
Posted by: Frank Michael
Does the white molding that goes around the unit come included with the air conditioner?
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 15, 2025
HI, Frank Michael! The white molding, often referred to as a trim or side panel kit, is typically not included with Frigidaire window air conditioners. These accessories are usually sold separately to accommodate various window sizes and installation needs.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Built In Room Air Conditioner
on October 11, 2024
Posted by: JSB4
[This review was collected as part of a promotion.] Wish it had WiFi capability. Otherwise happy with the unit.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool
on October 6, 2024
Posted by: valber
[This review was collected as part of a promotion.] Quiet and easy to use
Very efficient
Very efficient
Written by a customer while visiting frigidaire.com