Customer reviews from jbl.com
JBL - Live Free 2 True Wireless Headphones - Blue
Average customer rating
4.3
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
37
4 Stars
10
3 Stars
7
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Live Free 2 True Wireless Headphones - Blue
Customer Rating
1
JBL Falling Off
on October 27, 2025
Posted by: Ztc33
from KY
Useless earbuds. Not sure if it was an app update or what but can’t even connect them to the app now. Tried the factory reset and made things worse. I work in very noisy environments and turn off the ANC as it will actively try to offset loud noises with loud noises directly in your ear. Now that I’ve factory reset the earbuds and they won’t connect to the app, they are useless for me. iPhone user so I’m going to get AirPods upon submitting this review.
Written by a customer while visiting jbl.com
Customer Rating
1
Right stopped working
on January 10, 2025
Posted by: Jblowner28
I just got these fore christmas and after just 2 weeks the right side wont make any sound wont get into pairing mode and wont go in the talk thru mode just wont work like the left side. This started when I went to clean them.
Response from jbl.comBy Customer Support, January 11, 2025
Thanks for your feedback. We're always looking for ways to improve. For our JBL Live Free 2 TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Battery life.
on November 1, 2024
Posted by: Fuzze1
from Tennessee
I got these about 3 weeks ago. They sound fine and are easy to pair, but the battery life is about half of what is advertised. I have been getting 3.5 to 4 hours on a charge.
Response from jbl.comBy Customer Support, November 1, 2024
Thanks for your feedback. We're always looking for ways to improve. With our JBL Live Free 2 TWS, charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published specification, this likely means that the battery is losing its capacity. If this does not resolve the issue, you may contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
great audio but,,
on October 14, 2024
Posted by: Idontpayfullpricedude
from florida
great audio and confront, the multipoint connection sucks, nothing beats their sound and the call quality on both ends but nothing beats the utility and premium feel of the JLABS PRO
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality earbuds
on August 28, 2024
Posted by: anastasiia27
Perfect sound, features and quality!
I'm so happy I bought these
I'm so happy I bought these
Written by a customer while visiting jbl.com
Customer Rating
2
They're ok..
on August 7, 2024
Posted by: DatguyCAK
Already disappointed in these. Most of the features are great but when using only one earbud at a time it disables the majority of the functionality. You can't even adjust the noise cancelling which leads to significantly higher battery consumption.
Coming from the old Samsung Buds+ these JBLs have left me wanting.
Coming from the old Samsung Buds+ these JBLs have left me wanting.
Response from jbl.comBy Customer Support, August 7, 2024
We appreciate your feedback. Please try these recommendations with your JBL Live Free 2. You can enable advanced controls by with our JBL Headphones App. Individual earbud controls can be configured using the Gesture settings.
Written by a customer while visiting jbl.com
Customer Rating
4
great sound
on July 1, 2024
Posted by: Captian
The sound is great but have a hard time getting a good fit in my ear. Probably just my ear but have a hard time getting it to seal in my ear. I activate everything trying to put them in my ear as well. Once installed they are great.
Written by a customer while visiting jbl.com
Customer Rating
5
Fourth pair
on May 31, 2024
Posted by: Jarred
This is the fourth pair we have bought for someone in our family. Great ear buds! 3 pairs are about a year and a half old and just bought another set for someone else.
Written by a customer while visiting jbl.com