Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: Kapmul
Verified Purchase:Yes
I've never been much of a coffee drinker. I enjoyed a holiday blend periodically. I had an old, large size Keurig that was a gift. It stopped working after 13 years. I wanted to have a coffee maker available for my friends and family when they visit. I shopped around and decided on this pot. I love the frother and ease of filling the water reservoir. I'm discovering different hot drinks and enjoying my new coffee maker much more than I ever thought I would. I've learning to tell the difference in coffees and finding some favorites that I look forward to drinking daily!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 15, 2023
We are thrilled that you are enjoying some new favorites with your K-Cafe SMART coffee maker! Thank you for brewing the love.
Written by a customer while visiting keurig.com
Customer Rating
2
On my second one and still not impressed
on February 20, 2023
Posted by: afr1110
Our first SMART cafe completely stopped working the first week we had it. Dealing with the warranty process was a nuisance, but we were eventually able to get a replacement. Now, the new replacement cannot “read” the k-cups a lot of the time, so we are left having to open and close the lid or unplug the entire unit to get it to kick in to start the brew process.
I will not be purchasing this model again. I have had 2 other less fancy models that have lasted years, and this one has been a complete disappointment from the start. Our previous coffee maker (Keurig) was actually still working when we decided to upgrade, and looking back, I wish we would’ve just waited to replace it or gotten something else.
I will not be purchasing this model again. I have had 2 other less fancy models that have lasted years, and this one has been a complete disappointment from the start. Our previous coffee maker (Keurig) was actually still working when we decided to upgrade, and looking back, I wish we would’ve just waited to replace it or gotten something else.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 20, 2023
We are sorry to hear you are disappointed with your K-Cafe SMART coffee maker. The behavior you are describing is not typical of this brewer and our Consumer Care team will be happy to assist you. Please reach out to our team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Kari B
Verified Purchase:Yes
We've owned three different Keurig models, and this one is by far my favorite. I love the frother, and the coffee just generally tastes better. I've really enjoyed making more of my favorite coffee drinks from home instead of going out to a coffee shop to purchase them. My husband has never been completely sold on Keurig coffee makers, until now.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 22, 2023
We're delighted to hear that you are both enjoying your K-Cafe SMART coffee maker. And we love that you are now enjoying your coffeehouse favorites from the comfort of your own home. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
5
Pleasure to use and program, fill water tank
on February 21, 2023
Posted by: Scaasi
Verified Purchase:Yes
Like the water tank, choice of cup size, selection of coffee strengths. Easy to select type of drinks.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 22, 2023
We're so glad to hear that you are enjoying the enhanced customizable features of your K-Cafe SMART coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: wwitt
Verified Purchase:Yes
Love the coffee maker overall, but the frother has already stopped working. Which is a big disappointment since it's the main reason I purchased this unit. It frothed beautifully two times and since then all I get is steamed milk, zero froth. For context, I've had this unit for approximately 3 weeks.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 15, 2023
We're sorry to hear that the frother on your K-Cafe SMART coffee maker is not working as it should. Please call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on March 21, 2023
Posted by: Prettynpink
This machine checked all the boxes for me! However after only having it for 3.5 months it’s already giving me trouble. I have to lift the handle several times to get the machine to “wake up” and when I put a pod in and close the top the screen just circles. I have one 6oz coffee a day! I’ve never spent this much on a coffee maker…I expected better!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot your K-Cafe SMART coffee maker with you. Please get in touch with them at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: Angee
Verified Purchase:Yes
I am absolutely in love with my Keurig. It’s so sleek and elegant. It works amazingly and the convenience of a built in frother makes me love it even more! If you haven’t purchased it already then you need too!
Response from keurig.comBy Keurig, Consumer Care, April 4, 2023
We're delighted to hear that you are enjoying the look and design of your new K-Cafe SMART coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: GinaD
Verified Purchase:Yes
Upgraded and so happy we did. We had the previous brewer/frother combination for the last 3+ years and were satisfied with it but this newer version is so much better - both for the brewing quality and the frothing. I like having additional options for coffee strength and levels for frothing. I highly recommend this brewer!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 5, 2023
We're so glad to hear that you are enjoying the new features available on your K-Cafe SMART coffee maker! Happy Brewing!
Written by a customer while visiting keurig.com