Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: JeanFH
Verified Purchase:Yes
Do Not Buy This Machine. We have owned Keurigs for many, many years. This one is a complete disaster. We have gone through multiple coffee pods trying to get a decent cup of coffee. It is very bitter with an aftertaste. We have tried filtered water and unfiltered water. We have tried every setting on the machine. We have cleaned the machine frequently as coffee grounds get everywhere inside the machine. We have been trying to return it to get our money back. So far this hasn't happened. The only reply we get is to call to have a service rep help us over the phone to manage the Keurig properly. Read the negative reviews. They are correct.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 19, 2022
We are sorry to hear about your experience with the K-Cafe SMART coffee maker. We are confident our team will be able to assist you and recommend contacting us at 866-901-2739 for immediate assistance.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn’t work.
on December 31, 2022
Posted by: Haajns
This machine is constantly saying please wait, I have to unplug it and plug it back in to get it to work. I’ve gone through more pods than I’d even like to know trying to get one cup of coffee. Complete waste of money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 3, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Cafe SMART coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Broken in 30 days
on January 18, 2023
Posted by: ZombieMom
Today I went to use my new Keurig and it didn’t brew correctly with only a small amount of water coming out. This lead to me trying again which caused the machine to cut off and never cut back on. The Keurig itself smells like wires have fried inside and is hot to the touch. I then proceeded to call customer service where I gave them the serial number, my email linked to my Keurig and a series of other things and that still wasn’t enough to process my claim! They claim they needed photos proving I had the machine. I am now left here waiting on an email to finish the process as well as a call back from “Corporate”. It shouldn’t be this hard to have it replaced when it’s under warranty! I am a loyal Keurig fan and I’m lucky that I kept my 2.0 that i’ve had for 5 year to make my daily cup with but after this I may have to switch to Nespresso.
-tired toddler mom
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 19, 2023
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Lucretia
Verified Purchase:Yes
Not as expected! Cannot get the frother to work. Very not user friendly!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 19, 2023
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Cesarp
Verified Purchase:Yes
This coffee maker is more than a coffee maker. It’s life coach!! It transforms you and any other who comes across into a professions barista!! The elegance in which the frother heats up and foams the milk makes it a pure delight to use. Along with the option of what type of cafe to brew it really makes you think about what kind of coffee you want to drink and how elaborate do you want to be with it!! It really is exquisite to use. The only, only minor point off for the machine is that it doesn’t let you use the frother and the coffee maker at the same time. But that really is a minor point.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 11, 2022
Thank you for sharing your review of the K-Cafe SMART Coffee Maker. We are excited to hear that you are embracing your inner barista and brewing your coffeehouse favorites at home! Enjoy!
Written by a customer while visiting keurig.com
Posted by: Doneisha
Verified Purchase:Yes
The frother does not work. I’ve called support and was supposed to receive a new one but nothing has come. Very disappointed as these machines are not cheap. Will be sending mine back.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 15, 2022
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: KTcoffwe
Verified Purchase:Yes
Easy to use, tracks the use of pods, smart order system automatically sets up your order when you are low but you still have the option to swap or delay your order. LOVE the frother! The water reservoir is also much better! It's like a carafe. Easier to lift off, fill and replace the filter.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 13, 2022
We are thrilled that you are loving your new K-Cafe SMART coffee maker and SMART Auto Delivery! Thank you for sharing your review.
Written by a customer while visiting keurig.com
Customer Rating
2
Frustrating but ok.
on October 9, 2022
Posted by: Craftygurl
If you want to complicate your life get this. The brew ID feature is so annoying because you put your pod in and you have to stand there and wait while it connects then you can finally select your brew. (Remember dial up yeah now me too) The Internet connection is super annoying and you have to scan the QR code that’s on the back of the machine each time & try connecting to Keurig server 30x’s. Lord forbid you have to unplug it. It’s mildly nice to be able to brew from your phone but I would give it up in a second if I didn’t have to work through all the complications. Now the frother… fairly disappointing the one in the older model with the steel cup is so so much better. I bet this frother dies before the coffee maker dies and I bet the little whisk inside breaks before long. I wish they had a model that was the new four prong brewing system with the old frother and a better Internet connection. Brew ID is worthless the old auto delivery worked just fine. I don’t need Keurig to track pod by pod what I use.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 10, 2022
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Cafe SMART brewer. We would love to help and improve your experience. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com