Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: Leigh K
Verified Purchase:Yes
Great product but a little over the top. We only got this because of the frother. Wi-finis overkill and silly because you need to have a k cup queued in order to take advantage of that option. The smart features actually slow down the coffee maker compared to the other versions.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rosita J
Verified Purchase:Yes
I love my new Keurig. It’s easy to use,coffee tastes great and frother is wonderful
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Great easy to use coffee maker. Love the brother options.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gee1
Verified Purchase:Yes
Love our new Keurig. Coffee tastes so good and we are getting ready to set the Wi-fi up for better benefits. Thank you. Have used Keurig for a long time. Love it.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, July 1, 2025
We’re so glad to hear that you’re enjoying your Keurig! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: TrinityNOLA
Verified Purchase:Yes
Loving my upgraded options! Sad that I don’t think this model will last 10 years
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, July 10, 2025
Hi Trinity, we are glad you love the upgraded options! We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. Our Keurig home coffee makers come with a one year warranty; however, we always recommend reaching out to our Consumer Care team if you encounter an issue, even after a year has passed. Our representatives are available seven days a week from 7A to 10P EST at 866-901-2739. We are happy to help!
Written by a customer while visiting keurig.com
Posted by: FSanders
Verified Purchase:Yes
This is a replacement for a previous Keurig. I have been unable to get it to connect to the WiFi. The iced coffee function doesn't make the desired ounces of coffee
Response from keurig.comBy Keurig Consumer Care, September 9, 2025
Thank you for sharing your feedback. The K-Café SMART coffee maker offers an Over Ice setting for 6 oz brews, crafted to deliver bold flavor at a lower temperature to offset ice melt. It also includes an Enhanced Brew Over Ice option for 8, 10, or 12 oz drinks, brewing half the selected volume to ensure great taste after dilution. If you need help connecting your brewer to WiFi, our Consumer Care team is available at 866-901-2739 and happy to assist.
Written by a customer while visiting keurig.com
Posted by: Sledge
Verified Purchase:Yes
This is my replacement to my original K-Cafe-SMART-Coffee-Latte-Cappuccino-Maker. I saved money with being able to froth my milk.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, August 22, 2025
Thank you so much for taking the time to review your K-Cafe Smart coffee maker. We appreciate the feedback! Enjoy!
Written by a customer while visiting keurig.com
Customer Rating
3
Makes good coffee when the software works.
on September 11, 2025
Posted by: Cory Ha
Verified Purchase:Yes
Already running into a lot of errors with this machine. It seems like they rushed it out before getting the software right. I am frequently told to add water when the carafe is already full, or told that the brewer won't start until the frother is done when the frother isn't even being used.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 16, 2025
Please give Consumer Care a call at 866-901-2739. Our team will be more than happy to assist you with this issue. Thank you.
Written by a customer while visiting keurig.com