Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: John_A
Verified Purchase:Yes
Easy to set up, use, and clean. Smart features improve beverage quality, machine performance, and maintaining supplies. Elegant style adds class to the home.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 3, 2022
Thank you so much for your kind words. We are so happy you are loving your K-Cafe SMART coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
3
Disappointed
on November 4, 2022
Posted by: Melissah77
It’s pretty, and customer service is great, but that’s all. I bought this machine in September and I had to send it back because the one I received looked used. They immediately sent me a new one which was nice, but no matter how many times I wash the reservoir and the milk frother, they both have a very strong chemical smell. Also, the Wi-Fi option does not work on mine, it hasn’t worked at all and our internet is great. I wish I could return it and get my money back.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 7, 2022
We are sorry to hear about the issues you have faced with your K-Cafe SMART coffee maker. We really wouldn't expect this from our products and would love to look into this further for you. Please reach out to our Consumer Care team at 866-901-2739, we are here to help!
Written by a customer while visiting keurig.com
Posted by: LeanellMZ
Verified Purchase:Yes
The best Keurig single serve ever! You can make you coffee from your Keurig K-Caf SMART, or from the app for your phone. Right temperature for the type of K-cup you choose, or you can customize size and temperature. This is the quickest hot cup of Joe. Makes a great latte. This machine is awesome!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 21, 2022
We love that you are enjoying the remote brew and enhanced customization options available with your K-Cafe SMART coffee maker. We appreciate you taking the time to share this and we really appreciate the love! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: TLeD
Verified Purchase:Yes
Awesome product. Kids love the hot chocolate with peppermint froth.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 28, 2022
We love that the whole family is enjoying your new K-Cafe SMART coffee maker! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Sherri B
Verified Purchase:Yes
My K Smart stopped working in less than a month of use.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 13, 2023
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot your K-Cafe SMART coffee maker with you. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
Too complicated for it's own good
on January 20, 2023
Posted by: Dbuttss
This machine requires use of an app to make latte and cappuccino, and to be connected to wifi. Unfortunately, it uses old gen 2.4 hz wifi, not the current standard of 5.0 hz.
Nice design but returned it due to requirement of app and wifi. I want a cup of coffee, not fumbling through an app and worrying about getting it connected to wifi first thing in the morning.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 23, 2023
We understand your frustrations and are sorry to hear you returned your K-Cafe SMART coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: Xavier
Verified Purchase:Yes
Good coffee and tea maker BUT i dont like that you can only make coffe or tea and not froth milk at the same time. You have to wait for 1 to be dobe to turn on the other. Love the online features and customize
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 23, 2023
Thank you for taking the time to share your review. It is customers such as yourself that help us to improve our products and we will be passing your feedback along to the appropriate teams for review. If you ever need assistance please don't hesitate to reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
5
Don't know why i waited to get this coffee maker
on February 2, 2023
Posted by: CMabon49
Verified Purchase:Yes
OMG! This coffee maker is the bomb! We purchased the K Cafe with frother. Game changer. Love, love, love being able to make cappuccinos at home. Made a hot chocolate cappuccino. Packet of sugar free Swiss Miss, 6 ounces of hot water, hot frothy milk and miniature marshmallows. Dessert in a cup! Looking forward to trying more recipes!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 3, 2023
We love that you are embracing your inner barista and enjoying your favorite cappuccinos at home with the K-Cafe SMART coffee maker. Thank you for brewing the love!
Written by a customer while visiting keurig.com