Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: Joeyrabbit444
Verified Purchase:Yes
Honestly I’m such a coffee addict, and with the built in frother it helps me make the perfect latte. The different modes and with the help of the app it’s so easy to use! Recommend 100%
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 6, 2023
We love that you are embracing your inner barista and easily making the perfect latte at home with the K-Cafe SMART coffee maker! Thank you for brewing the love!
Written by a customer while visiting keurig.com
Posted by: DianneS
Verified Purchase:Yes
Love this updated brewer! However, if the system can’t read the pod, the punch penetrates the pod over the QR code, the system struggles to let you brew a cup of coffee. It just sits there and says Brew ID in theLED screen and doesn’t allow me to bypass and start the hewing process. Maybe this is user error?
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 5, 2023
Hello Dianne and thank you for your review. We are so glad to hear you are enjoying your new K-Cafe SMART coffee maker. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
4
Want to love it
on January 4, 2023
Posted by: New to coffee and love it
I want to love this machine but today it went out and I have no idea why. This is my 2nd one. The first one the Frother stopped working so I sent it back and they sent me a replacement. Again, I have no idea what happened. Overall I really do love the machine but I just don't understand why they keep going out on me. I gave it 4 stars because when it was working I ABSOLUTELY LOVED IT, it's just that each time I get one it goes out. I just got into coffee and I love it now so to wake up and can't fix me a cup really made me upset. Now I will say customer service was very nice in getting me a replacement and I hope this will be the case again.
Response from keurig.comBy Keurig, Consumer Care, January 4, 2023
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: janet t
Verified Purchase:Yes
nice maker except when connecting to wifi is difficult also when setting up schuduled time to make coffee the feature does not work.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2023
This is not the experience we would like you to have with your K-Cafe SMART coffee maker. Please contact our Consumer Care team at 866-901-2739, so we can help you.
Written by a customer while visiting keurig.com
Posted by: Violetwmn
Verified Purchase:Yes
Coffee maker runs well. Have not tried the milk frother yet.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 5, 2023
We appreciate your positive review and feedback! Thanks for brewing the love!
Written by a customer while visiting keurig.com
Posted by: Norma J
Verified Purchase:Yes
Love this little coffeemaker. It literally has a mind of its own! All the fringe benefits :-)
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 5, 2023
We’re so glad to hear that you’re enjoying your new K-Cafe SMART coffee maker! Thank you for sharing the love! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I love my new Keurig! I can make coffee in so many different ways, even by using the Keurig app on my phone anywhere in the world! The app also has Barista Mode which gives step by step instructions for any kind of coffee creation you can think of. Goodbye, Starbucks!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 9, 2023
We are thrilled to hear that you are using all the SMART features of your K-Cafe SMART coffee maker to craft your favorite coffeehouse drinks at home! Thank you for brewing the love.
Written by a customer while visiting keurig.com
Posted by: Karen MB
Verified Purchase:Yes
I absolutely love this machine. After doing a lot of research, it was between a Nespresso Vertuo machine and this Keurig. After reading mixed reviews about the Nespresso, I went with this Keurig as my choice and am so glad I did.
Response from keurig.comBy Keurig, Consumer Care, January 9, 2023
We’re so glad to hear that you’re enjoying your Keurig! Thank you for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com