Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: Justsumchicthatluvscoffee
Verified Purchase:Yes
I've had this coffee maker for a month, and so far so good. Makes really good coffee. So many cool features, like being able to choose the strength, how hot you want it and how many ounces you want. I really love the frother.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 23, 2023
We're so glad to hear you are using all the customizable features of your new K-Cafe SMART coffee maker to brew the perfect cup of coffee! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Heish
Verified Purchase:Yes
For the life of us, we can't get this to connect to the wi-fi so gave up. Now it's cumbersome with the text and emails saying, "We see you're not connected to the wi-fi" Tried everything.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 20, 2023
Thank you for sharing this feedback. We are sorry to hear you’ve had some trouble trying to connect your new K-Cafe SMART coffee maker to your home Wi-Fi network.
If you are still experiencing this issue, please try the following steps to reset your connection:
1. On the brewer press and hold both arrows to open the settings menu. Then press the right arrow to CONTINUE.
2. If the screen says you are connected to Wi-Fi, press the K button to FORGET NETWORK.
3. Use the Right arrow to select YES, then use the K button to confirm you want to delete the network. Once you have deleted the network the screen will say Wi-Fi Not Connected. Press the K to begin the connection process.
We hope this helps but if you still need assistance, our Consumer Care team would be happy to help you further. Our representatives are available seven days a week from 7:00 am to 10:00 pm EST, and can be reached at 866-901-2739.
If you are still experiencing this issue, please try the following steps to reset your connection:
1. On the brewer press and hold both arrows to open the settings menu. Then press the right arrow to CONTINUE.
2. If the screen says you are connected to Wi-Fi, press the K button to FORGET NETWORK.
3. Use the Right arrow to select YES, then use the K button to confirm you want to delete the network. Once you have deleted the network the screen will say Wi-Fi Not Connected. Press the K to begin the connection process.
We hope this helps but if you still need assistance, our Consumer Care team would be happy to help you further. Our representatives are available seven days a week from 7:00 am to 10:00 pm EST, and can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Nosko
Verified Purchase:Yes
I haven't been able to connect my phone to the K-cafe Smart. I am considering returning it.🤷
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, May 24, 2024
We are sorry to hear that you are experiencing an issue connecting your new K-Cafe SMART coffee maker to the Keurig App. Our Consumer Care team will be happy to assist you, please reach out to them at 866-901-2739 to get started.
Written by a customer while visiting keurig.com
Posted by: Jeneraljim
Verified Purchase:Yes
I’ve only had this brewer for maybe a month. I was excited to try this out also because of the mobile Wi-Fi brewing features along with the multi brew technology. It’s terrific! The old Keurig was fine but this is first class!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, Keurig Consumer Care, October 5, 2023
We are so excited to hear that you are enjoying the MultiStream technology and all the SMART features of your new K-Cafe SMART coffee maker! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: RLmc123
Verified Purchase:Yes
Keurig app can’t even accept code to register and use smart features.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, February 6, 2024
That's certainly not what we hope to hear. We recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Cafe SMART coffee maker. We are here to help!
Written by a customer while visiting keurig.com
Posted by: RVal
Verified Purchase:Yes
Love all the features it has! Set up was so easy and the app has been easy to use also.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 23, 2025
Thank you so much for your review and feedback! We're very glad you're enjoying your coffee maker.
Written by a customer while visiting keurig.com
Posted by: GeeBolt
Verified Purchase:Yes
So happy I took advantage of the offer to purchase this maker. I is so easy to use and I love the latte maker. It makes my morning enjoyable.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
We're so happy we can help make your mornings a little brighter! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Peabody
Verified Purchase:Yes
So far so good. The only negative I have found is with the pod sensor - one time a spike went through the code on the pod and it didn’t brew, reset it and got a weak generic brew. Now I try to put it in so that doesn’t happen again. Otherwise, I’m very happy with this machine and am looking forward to using the frother. I haven’t needed to refill pods yet but don’t anticipate any problems.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 17, 2023
We're delighted to hear about how much you are enjoying your K-Cafe SMART coffee maker. If you need some inspiration, check out our Cafe Creations on the Keurig website and App for plenty of new recipes! Happy Brewing!
Written by a customer while visiting keurig.com