Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: Melissa Hunt
Verified Purchase:Yes
AWESOME!! AWESOME!! AWESOME!! I have never made a cappuccino before this!! Now- it is the only drink I make. I add a 1/2 teaspoon of honey, and the frothed milk is PERFECT!! I have friends stopping by to enjoy my new addition!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 3, 2023
We love, love, love hearing this! Thank you for taking the time to provide us with this wonderful review. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: RodneyandRichard
Verified Purchase:Yes
This thing is amazing and so easy to use there's just 2 of us and we each usually only have one cup w day so it's nice to not have to brew a whole big pot. Also it's nice that I can put a pod in the night before and schedule it to be brewing as I'm waking up so I can start my husband's as soon as I get to the kitchen . The milk frother is nice too !
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 20, 2023
We're delighted to hear that you're both enjoying your new K-Cafe SMART coffee maker! Thank you for having us as part of your morning routine. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Martin in Bethesda
Verified Purchase:Yes
The milk frother works poorly. It produces little foam and barely heats the milk
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, May 27, 2025
Thank you for your review Martin. In general, using fresher milk will produce a richer froth. Dairy milks tend to froth better than non-dairy alternatives such as almond milk or oatmilk, and some brands will perform better than others. Pouring to the “min” line will produce more froth than at the “max” line. Be sure to pour your froth and consume your beverage right away, as the quality of froth will decrease over time. If you need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Tim at the beach
Verified Purchase:Yes
highly recommended. this coffe maker is a winner. it cam recognize your pod, you can adjust the temperature and easy to use
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 17, 2022
We are thrilled to hear that you are loving the Brew ID feature of your K-Cafe SMART coffee maker! Thank you for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
5
My FAVORITE K Maker to Date!
on October 20, 2022
Posted by: JF Rizzo
Sleek, elegant, easy to use, and makes a FANTASTIC cup of coffee! Keep in mind that even though you schedule a brew is a little different from a tradition coffee pot maker. The Keurig App will notify you to approve the brew on the scheduled time you requested- so just make sure your k-cup and mug are in place.
Double shot of Costa Rica Paraiso and freshly frothed, extra creamy oatmilk..... heaven.
Double shot of Costa Rica Paraiso and freshly frothed, extra creamy oatmilk..... heaven.
Great job, Keurig!
Response from keurig.comBy Keurig, Consumer Care, October 21, 2022
We’re so glad to hear that you’re enjoying your new K-Cafe SMART coffee maker! Thank you for sharing the love! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: AleshiaM
Verified Purchase:Yes
This is the quickest, easiest, perfect brew ever! Love the frother, so easy and no more messy steamer. The temperature control, and cup size in ounces are great features. Just wish it had more height to use a taller cup.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 26, 2022
Thank you for taking the time to share your review Aleshia. We are so glad to hear you are enjoying your new K-Cafe SMART. It is customers such as yourself that help us to improve our products and we will be passing your feedback along to the appropriate teams for review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Kiasumsam
Verified Purchase:Yes
I really wanted a Keurig machine that could do it all, and this does! You can make coffee over ice, brew hot coffee 6 oz-12 oz, do "shots," single or double, and froth hot or cold milk! I love that I can choose to make my coffee 2, 4, 6, 8, 10, or 12 oz! The 2-4 oz. are the "shots." I also really like that I can increase or decrease the levels of the strength and the temperature per cup; there are six options for each. Do be aware, this is only available for the brewed coffee (6-12 oz), not the iced or shots. Lots of times I think the temperature is too hot and I prefer a strong flavor, so I customize a 6 oz. brew coffee by lowering the temperature to "hot" or ""warmer" and increasing the strength to "intense" to my personal preference. I can save my choices by holding down the favorites button. The frother has individual buttons on it to change the options from cold to hot levels, and the bottom button starts the frother. I tried fresh whole milk and didn't get much froth, but perhaps a lower fat milk will froth better. This frother will not go super fast, so it will not work to make cold foam/sweet creams on top of your coffee; it is for milk frothing for lattes and cappuccinos only. I still am not sure about the three hot frothing buttons. The Smart Keurig was tricky figuring out how to use it. There is a qr code you scan on the back of the machine to pull up the app and connect online, however I do not have wifi in my house. You cannot use a hotspot or phone to operate the app and connect, you need a wifi in your house to use the machine with the extra Smart options. You can, however, operate the Smart Keurig completely without connecting to wifi, like me. There was no detailed instructions included, so I messed around with the machine to figure out how to operate it. Follow the general instructions to install the filter first. Then fill up the water tank, plug in the machine, and do the cleaning cycle. To make a kcup coffee, lift the lid, put in a cup, then close it. If it doesn't say "brew" and says "please wait," lift the lid again, wide open, and wait around ten second before attempting to shut it again. It should now allow you to choose your options to brew. If you want a classic brew, choose your ounces, temperature level, and flavor level. Click on the "K" to brew. If you want an iced coffee, fill a nonglass cup with ice and click the small button that looks like a glass with ice cubes in it, then click the k to brew. If you want the "shot" options, click the "shot" button and choose single or double shot by clicking the shot button multiple times, then click on the k to brew. Overall, I love this machine. I wish I could use the hotspot on my phone to access the extra online options, but I am very happy with it anyway. The amount of choices I have available to make my perfect coffee cup meets all my coffee needs!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 13, 2022
We are so happy to hear you are enjoying the perfect cup of coffee with your K-Cafe SMART coffee maker. We appreciate the detailed feedback! Thank you for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
1
Such a bad product.
on December 12, 2022
Posted by: sbhb
First one I received worked for about 5 minutes Then was totally dead. Wouldn't turn on , nothing. Second one didn't work much longer. Really wanted a refund, but no , had to get a 3rd. Something is very wrong with that kind of unreliability of product. It has "worked" ok so far, but the design is awful. Can't put hardly any milk in frother, it doesn't get milk very warm, a pain to wash out daily because of wire whisk thingy inside frother. Difficult to put the thingy back in place also. I would advise NOT purchasing this mess
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 16, 2022
We are sorry to hear about the issues you have faced with your K-Cafe SMART coffee maker. We really wouldn't expect this from one of our products. We appreciate your feedback and will pass it along to the appropriate teams. If you need any additional assistance with your brewer, please reach out to our Consumer Care team at 866-901-2739. We are always happy to help!
Written by a customer while visiting keurig.com