Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Customer Rating
1
Not a fan
on February 20, 2023
Posted by: Johnha
over night the unit updated its software , and it now powers off by itself and only way to turn machine back on after update is to unplug and replug it back in every time I wanna use it ..Smart I think Not ,, more like dumb.. Also Zero information no instructions have no idea how to turn on the machine normally RUN AWAY PEOPLE>>> .. So un happy unable to return this broken machine .
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 20, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Cafe SMART coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Not so SMART details
on February 5, 2023
Posted by: Slow learner
To utilize the “SMART” feature, one must enable notifications and use K-cups manufactured by companies affiliated with Keurig.
No and no- I don’t want notifications from any company. I don’t want to waste even milliseconds glancing at or clearing them. I also get my K-cups from a small business and have no interest in changing that just so I can start brewing coffee from another room.
Haven’t we been down this road before when the 2.0 machines would only work with certain K-cups? I don’t recall it working out that well the first time.
Since I have to give at least one star, I’ll give it to the frother. It works very well, for now. The soft covering over the buttons to make selections won’t last long. Hopefully it will continue to work once that fails.
Finally, the machine won’t brew and operate the frother simultaneously. My advice; start the frother first, then load a K-cup. It will start brewing once frothing is complete, but the frother won’t operate automatically once brewing is complete.
Will probably buy a French press in 18 months when this machine fails (and they always do). I could use the counter space.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 9, 2023
Thank you for sharing your review and feedback. We will be sure to share your comments with the appropriate teams. If you ever need any assistance or experience any problems with your K-Cafe SMART coffee maker, please feel free to reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Frother broke after one use
on February 17, 2023
Posted by: Handlebar2023
I setup my unit yesterday and made my first Latte. It was an excellent cup of coffee! I then cleaned the frother.. Today the frother will not power up. I called support and they are shipping a replacement frother. Very disappointed this unit is offline after one use.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 20, 2023
Thank you for allowing us the opportunity to assist! We'd love to know how your new frother is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739. Thank you for sharing your review.
Written by a customer while visiting keurig.com
Customer Rating
1
Frother defective
on September 22, 2022
Posted by: KPerra
I ordered this coffee maker and on the first day I set it up te frother ran continuously on its own. I could not get it to shut off. Ran until I unplugged it. I contacted tect support and no one could figure it out. Very expensive product to be defective when brand new. Very disappointing
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 22, 2022
We're so very sorry to hear this and would be happy to help further. In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to assist and we want to get you frothing!
Written by a customer while visiting keurig.com
Posted by: Eviltwin1976
Verified Purchase:Yes
This is the slowest coffee pot that I have ever owned in my life!!! You better get up early if you want coffee to go. Seriously drives me insane. It’s like horrible.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 18, 2024
This is definitely not what we hope to hear. We value your time and would like to look into your concerns with your K-Cafe SMART coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com
Posted by: CoCup
Verified Purchase:Yes
The frother stopped working on its own in less than a month. Unfortunately, I accidentally dropped the frother subsequently and the lid broke and so this will be ineligible for a return either.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: JJus
Verified Purchase:Yes
Broke after 3 uses. Horrible experience. I do not recommend this.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 7, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend that you contact our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Cafe SMART coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: DavidSc
Verified Purchase:Yes
Makes terrible tasting coffee. Was replacing another Keurig I was intending to bring to my office, but this one is so bad I need to return it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 11, 2024
That's not what we hope to hear David. We value your time and would like to look into the concerns with your K-Cafe SMART coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com