Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Customer Rating
1
Takes to much time and to many grounds in coffee
on January 16, 2023
Posted by: Coffee grounds yuk
Verified Purchase:Yes
Not worth the money all I get is coffee grounds in my coffee
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 17, 2023
We're sorry to hear that you have experienced this with your K-Cafe SMART coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: LBailey
Verified Purchase:Yes
I am so happy I purchased this Smart brewer! I don’t know what is making my coffee taste so much better…perhaps the new multi-stream technology? Maybe one of the newer custom options to make it stronger or hotter? I drink the same dark roast coffee that I have for years but somehow, with my newest Keurig, my morning coffee is exponentially better! Deep, dark and luscious! No buyer’s remorse here! If you’re considering investing in a new model, DO IT! Oh, I didn’t even mention the milk frother and all the new drink options. I’m so in love with my regular morning coffee that I haven’t tried other drinks yet. More to look forward to. FYI, I was not offered compensation this review. It’s from the heart.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 23, 2023
We're so happy to hear that your morning coffee tastes even better with the K-Cafe SMART coffee maker! Thank you for brewing the love!
Written by a customer while visiting keurig.com
Posted by: A Hurley
Verified Purchase:Yes
Worst company ever. Worst products ever. Don’t waste your money. They won’t let you return it without a million excuses. Haven’t had one “smart” coffee pot actually work.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 16, 2025
Let's get you some help with this. Please call 866-901-2739, Consumer Care will be more than happy to assist!
Written by a customer while visiting keurig.com
Posted by: RoyRi
Verified Purchase:Yes
Works great only wished you can warm milk simultaneously with brewing of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 9, 2025
Thank you for reviewing your K-Cafe SMART coffee maker. We work to provide our consumers with the best product and experience possible. We appreciate you taking the time to leave us some valuable feedback, and we will pass your comments onto our quality and engineering teams to review.
Written by a customer while visiting keurig.com
Posted by: Kkpc
Verified Purchase:Yes
Well worth the money, easy to use and easy to clean .
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 14, 2022
Thank you so much for your kind words. We are so happy you are loving your K-Cafe SMART coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Ka23
Verified Purchase:Yes
Milk frother not working I called to let them know
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 15, 2022
Thank you for your review. We are confident our team will be able to address the issue you are experiencing with the frother on your K-Cafe SMART coffee maker. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: DClaycomb
Verified Purchase:Yes
This SMART brewer is one of Keurig’s very “best” coffee makers to date, incorporating all of the best features from their past brewers and wrapping them all into one space-conscious design that performs extremely well as intended, coupled with an easy-to-use milk frother to make very delicious lattes or cappuccinos.
You’ll appreciate the smart functionality that keeps track of your K-Cup usage and will automatically order replacements as needed, and programming the brewer to brew your favorite cup is easy as tapping a button on your smartphone from bed every morning. The quality and taste of coffee is top-notch and what you’ve come to expect for every cup with the multi-stream technology for evenly brewing, tasting amazing as your very first cup without finding any coffee grounds in your mug. Moreover, there is NEVER a plastic taste coming from this brewer. The brewer also makes hot water and coffee very quickly when compared to past brewers that needed to heat up and idle first. Not this one! It’s almost instantaneous. Just remember to always keep filling its water reservoir after certain big ounces of coffee or tea to keep the machine running nonstop.
You cannot go wrong with this latest brewer model. Clean up is very easy. It packs a lot of features for the temperature, strength, and more based on your K-Cup. The only thing missing from past brewers is a clock and a nightlight, but that is okay. What all matters is really provided—making your coffee and giving you a lot of options for its configuration. Give it a try. You won’t be disappointed!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 23, 2023
We love, love, love hearing this! Thank you for taking the time to leave us such a detailed review. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Pink Marine
Verified Purchase:Yes
So far, I love this brewer, it can do a whole lot more than my old Keurig brewer. (I haven't tried the frother yet.) The BrewID is a nice feature along the brew customization, they make my brewing a lot more enjoyable. I like wifi connected devices and this brewers wifi setup is pretty easy. The Keurig app on the other hand leaves a little to be desired, especially scheduling brews, but that doesn't take anything away from how much I love this brewer.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 28, 2023
Thank you for sharing your review and feedback. We love that you are enjoying the BrewID and enhanced customizable features of your K-Cafe SMART coffee maker. If you ever need assistance with the Keurig App, please feel free to reach out to our Consumer Care team at 866-901-2739. We are happy to help!
Written by a customer while visiting keurig.com