Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: LindaBP
Verified Purchase:Yes
I had bought a single serve Keurig brewer last year. I really enjoyed using it, but as I love coffee drinks, thought this would be a better fit. Am very happy with my purchase. I still get a great cup of coffee in the morning, but I also am now able to experiment with coffee drinks as well, and they taste as good as those I buy at coffee shops!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 20, 2023
We love, love, love hearing this Linda! We’re so glad to hear that you’re enjoying your K-Cafe SMART coffee maker! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
2
They Don't Make Em Like They Used To
on January 21, 2023
Posted by: Spikesmom
I finally decided to "upgrade" my old Keurig, boy was that a mistake. My new Keurig broke at 4 months of use, it completely died. The smart delivery is a joke, I finally had to stop that because I was receiving too much coffee. I went back to the regular auto delivery. I had to send pictures of my broken Keurig and I did receive a replacement, so far this one has been working well. Just make sure you register your Keurig to get the extended warranty because you'll probably have to eventually use it. Other than that, it does make a good cup of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 23, 2023
We appreciate your review and apologize your K-Cafe SMART coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. If you ever need any further assistance, please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Chris B
Verified Purchase:Yes
The setup instructions aren’t great, need YouTube. It will periodically disconnect from the wifi and tech support hasn’t figured the issue out yet. Also can’t have it start brewing at a certain time, you have to confirm at the time of brewing. I’m not impressed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 2, 2023
Thank you so much for reviewing your new K-Cafe SMART coffee maker. We appreciate your feedback and your patience while getting your brewer connected to the Wi-Fi. If you ever need assistance with your brewer, please visit our Support page. We have many articles that you may find helpful: https://support.keurig.com/ Or reach out to our Consumer Care team directly at 866-901-2739. We are happy to help!
Written by a customer while visiting keurig.com
Posted by: Petra1
Verified Purchase:Yes
The coffee maker requires you to login to a 2.5G network. Try as I might, it never worked with my network. I tried everything. So, to get a cup of coffee I jump hoops every morning… sometimes I never get a cup of coffee, other mornings it works like a charm… when it works, I love it.
Response from keurig.comBy Keurig, Consumer Care, February 2, 2023
We're are sorry to hear you've had some trouble trying to connect your K-Cafe brewer to your Wi-Fi. Please visit our Support page, we have many articles that you may find helpful: https://support.keurig.com/ If you require further assistance, our Consumer Care team would be happy to help and can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Malik
Verified Purchase:Yes
I can’t express how much this unit starts our morning off right. Buy NOW!!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 9, 2023
We're so honored to be part of your morning routine! Thank you for brewing the love.
Written by a customer while visiting keurig.com
Posted by: Kevin1111
Verified Purchase:Yes
Everything about this keurig is amazing. The multi stream brewing has definitely made a noticeable improvement in the smell and taste of our coffee. The Wi-Fi and scheduled brew are the best features. You can brew from anywhere and have it set up to have a cup of coffee ready for you anytime!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 13, 2023
Hi Kevin! We are thrilled to hear you are loving the MultiStream technology and SMART features of your new K-Cafe SMART coffee maker! Thanks for your wonderful review!
Written by a customer while visiting keurig.com
Customer Rating
2
Frother stinks
on February 15, 2023
Posted by: Sdchick1
I bought the k cafe smart because I love my parents k cafe with the metal side frother. These frothers don't compare! The regular k cafe froths SO MUCH BETTER. the smart frother only make thin warmed milk... the original actually froths! Going to try to sell this one off and get the original.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 16, 2023
Thank you for sharing your review and feedback. We are sorry to hear that you are not getting the desired results from the K-Cafe SMART frother. In general, using fresher milk will produce a richer froth. Dairy milks tend to froth better than non-dairy alternatives such as almond milk or oatmilk, and some brands will perform better than others. Pouring to the “Min” line will produce more froth than at the “Max” line. Be sure to pour your froth and consume your beverage right away, as the quality of froth will decrease over time. If this does not resolve your issue, please reach out to our Consumer Care team at 866-901-2739, we are here to help!
Written by a customer while visiting keurig.com
Customer Rating
2
Great Concept that fall short
on February 17, 2023
Posted by: zinphany
I love the idea of a smart coffee machine, this one has potential but falls short. Here are my issues with the machine: 1. It takes too long to brew, the need to detect the brew ID slows down the process. 2. The fact that you have to wait for the machine to finish brewing before you can frost also slows down the process. 3. When the machine finishes frosting it doesn't alert, if you are not in front of it you won't know when it finished. This causes the frost and the milk to separate or cool down. The previous model of Keurig had all these features. I am surprised that it didn't carry over to this newer model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 20, 2023
Thank you for sharing this valuable feedback. We will be sure to pass it along to the appropriate teams. If you ever need assistance with your K-Cafe SMART coffee maker, please reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com