Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: bbvc2000
Verified Purchase:Yes
Best Keurig with some shortcomings. While this Keurig is top of the line, there ate some serious shortcomings. Such as pod ID doesn’t always work. And the coffee maker loses connection.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 21, 2022
Thank you for taking the time to share your feedback. The behavior you've described in your review is not typical of the K-Cafe SMART coffee maker, and our team would like to assist with this! Please reach out to us at at 866-901-2739. Our Consumer Care team is available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: Kathleen K
Verified Purchase:Yes
The BEST Keurig I've owned! The reservoir is nice and big - the choices for size of cup and strength are great. The attached accessory for froth is the icing on the cake
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 29, 2022
Thanks for the kind words. We're glad to hear about how much you are enjoying your K-Cafe SMART coffee maker! Thank you for brewing the love.
Written by a customer while visiting keurig.com
Customer Rating
4
Amazing Brewing Except for Tea
on December 5, 2022
Posted by: AkBratt
I love this machine. Great ability to connect to our internet despite wondering if it would. Alexa makes it very simple to start a drink in the morning. The Signature brew is off when it comes to teas. I have found that brewing them at a higher temp and strength works best for me. It removes the bitterness for me.
The app does not list very many recipes. I hope they will bring out more soon. I hope they will include more complex recipes. Brewing coffee, frothing and then adding to a cup just is so boring. There must be other recipes.
The Smart Delivery needs to be easier to change out. I want to be able to try different K cups and swapping them out is hard to do on the site. Over all, I am happy with this machine and what it can do. It has made coffee and tea fun to work with and not just drink as is!
The app does not list very many recipes. I hope they will bring out more soon. I hope they will include more complex recipes. Brewing coffee, frothing and then adding to a cup just is so boring. There must be other recipes.
The Smart Delivery needs to be easier to change out. I want to be able to try different K cups and swapping them out is hard to do on the site. Over all, I am happy with this machine and what it can do. It has made coffee and tea fun to work with and not just drink as is!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 6, 2022
Thank you for sharing your review and feedback. We love that you are enjoying all the SMART features available on your K-Cafe SMART coffee maker. If you need assistance with the SMART Auto Delivery, we recommend consulting the support page on the Keurig website or reaching out to our Consumer Care team directly at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
4
Makes a 'smart' cup of coffee
on December 6, 2022
Posted by: Yankman
4 stars as a result of set-up issue(s). Scanned back of machine with my Samsung Galaxy Ultra. Took me to a site that I thought was Keurig - but was a bogus site which wanted my credit card and was thankfully declined by my bank. After I resolved that issue, I manually downloaded the Keurig app - I was excited to start my first brew. Put in my Pike Place Keurig K cup, pressed the button to begin the brew - and coffee was splashing all over the place (especially inside the pod area) ugh!! Not sure what caused this, as my set-up had gone smoothly and an update of the machine even had occurred. Carefully cleaned out inside of brewer and kept my fingers crossed for the second brew. Everything went well and I have grown to enjoy this machine over the past week. I like that it knows what I'm brewing and that I can adjust the brewing temperature as well as the size (ounces) of brew. I can even brew directly from my phone! Note: My friend also had the same problem with their first brew, so I think it may be an issue that Keurig need to address.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 7, 2022
Thank you for taking the time to leave such a detailed review of your new K-Cafe SMART coffee maker. We appreciate your feedback! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: AlBev
Verified Purchase:Yes
It is really nice. It foams up the milk really fast. The unit reads the pods and makes a good cup. the only thing i don't like is it will only take one account. Meaning my wife clicked on it first and she sets the time an every thing. it will not let me log into and change any thing if i want my cup of coffee. Kind of a bummer. The water unit is really easy to fill, but better design this time.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 9, 2022
Thank you for sharing your review and feedback. We really appreciate the love! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: cke003
Verified Purchase:Yes
Love this machine! Love the milk frother, use it every day! Have not tried the "smart" aspects yet but love all the features.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 9, 2022
We just love hearing this! Thank you for sharing your wonderful review.
Written by a customer while visiting keurig.com
Posted by: kelez32
Verified Purchase:Yes
I bought this 2 weeks ago and absolutely love it. I've made several specialty drinks using the machine and have yet to be disappointed. Easy to use so many options for settings, I wish I would have purchased it 6 months ago !! 150% better than my previous keurig b
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 20, 2022
We're delighted to hear that you are enjoying your favorite specialty drinks at home with your K-Cafe SMART coffee maker. Thank you for brewing the love!
Written by a customer while visiting keurig.com
Posted by: CDNRick
Verified Purchase:Yes
This brewer is easy to use - quiet sound when brewing. Like the idea of the multi-stream which does seem to give the coffee a richer flavor. Cool that it recognizes the type of coffee pod when inserted. Be sure to download the app. also brew recipes. There is some great info there and only thing missing is the ability to place a travel mug under the dispenser. Other than that, LOVE this brewer !
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 20, 2022
We are delighted to hear you are enjoying all the SMART features available with your new K-Cafe SMART coffee maker! Thank you for brewing the love!
Written by a customer while visiting keurig.com