Customer reviews from keurig.com
Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Average customer rating
4.5
(531 Reviews)
Rating breakdown 531 reviews
5 Stars
420
4 Stars
44
3 Stars
22
2 Stars
15
1 Star
30
85%of customers recommend this product.
(
332 out of
390)
Customer Reviews for Keurig - K-Caf SMART Single Serve Coffee Maker - Black
Posted by: Don in Florida
Verified Purchase:Yes
This coffee maker makes full flavored rich coffee. It is noticeably better than our previous Keurig. It recognizes the brand and type of coffee pod inserted. The ability to easily adjust temperature and strength on the fly is really helpful because I drink coffee black - so the HOT setting is perfect for me. My wife adds cold creamer and the HOTTER temperature is just right. The frother works perfectly along with SHOT setting to inject a high pressure shot or two of coffee and pour the froth into the cup. Highly recommended!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, June 7, 2024
We're thrilled to hear that you and your wife are both enjoying your K-Cafe SMART coffee maker Don. Thank you for having us a part of your family. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: MMAC
Verified Purchase:Yes
So far so good, works well and easy to use. I like the brew ID feature and temp settings as well. However the frother does not work that well as described. It did not froth with low fat milk, so I can't even imagine using any other non dairy milk. I had to use half and half to get it to froth and it sill was not that frothy.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, June 21, 2024
Thank you for your review and feedback! We're thrilled to hear that you are enjoying the new features of the K-Cafe SMART coffee maker! We strive for excellence and would like for your experience to be the best that it can be. Please contact our Consumer Care team at 866-901-2739. Customer's such as yourself help us to improve our products and we would love the opportunity to look into this further.
Written by a customer while visiting keurig.com
Posted by: Emily T
Verified Purchase:Yes
Best coffee maker I’ve owned. Love the attached frother, and customization this unit offers.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, July 24, 2024
We love hearing this Emily! We're glad that you're enjoying the variety of options to customize your brew with the K-Cafe SMART coffee maker. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: DavisFam
Verified Purchase:Yes
We really like appearance of this coffee maker and the milk frothing is nice but not really that important to us. My concern with this coffee maker is that even bran new it is leaving grounds in our coffee. All the trouble shooting tips and calling for help just advises to clean so we have thoroughly checked and cleaned everything twice and yet grounds are still in our coffee everyday. Wish we had just purchased a different model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, July 25, 2024
Thank you for your review and feedback. We're sorry to hear that you are disappointed with your K-Cafe SMART coffee maker, and your experience with Keurig Consumer Care. We pride ourselves on providing excellent customer service, and would love another opportunity to assist you. Please reach out to us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
Had serious issues. Quality cost doesn't match
on October 27, 2024
Posted by: Janet coffee snob
Verified Purchase:Yes
I would like to give this machine a 5 star rating. But, it has a few issues. 1. The feature of setting up on the internet to the order system doesn't work. It was very difficult to get it connected to begin with and then it doesn't accurately calculate usage. It would not stay connected, I have up on that. 2. The plastic water pitcher cracked early on with no dropping or banging....the rim of the very bottom cracked as it was being placed back on the machine...then just continued until it would no longer properly seat on the base. I finally ordered 2 replacement pitchers. 3. Then it began to simply not brew without unplugging and replugging. Now the good part. Really, it brews as it should on quality of brew. I do love the side frother. That is why after less than 2 years.....I ordered another identical machine. But I will be on the lookout for a replacement in anticipating this one won't last any longer than the last one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 28, 2024
Thank you for sharing your review Janet. We are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. Our Keurig coffee makers come with a one year warranty; however, if a year has passed and your coffee maker has an issue, we recommend you to reach out to our Customer Care team at 866-901-2739. We are always happy to help!
Written by a customer while visiting keurig.com
Posted by: Dawny53
Verified Purchase:Yes
Love it. It's so cool, i went from drinking one cup of coffee a day to three cups. I just love the smart features.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, November 22, 2024
We're so glad to hear you are enjoying great cups of coffee everyday with your K-Cafe SMART coffee maker! Thank you for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
5
Best thing is double shot and makes great latte.
on January 18, 2025
Posted by: Anonymous
Verified Purchase:Yes
Love it love it makes a great latte with double shot feature. Can make ice coffee and tea. Also use grounds with insert.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 12, 2025
We just love hearing this Lu! Thank you for taking the time to review your K-Cafe SMART coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: LCur
Verified Purchase:Yes
New features on this model make it worth the purchase! Love how temp of coffee can be adjusted! The options provided when selecting this machine and the fast delivery was nice too! Great machine for the price! Would definitely buy again!
I would recommend this to a friend!
Written by a customer while visiting keurig.com