Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Durability isn't a concern
on October 2, 2025
Posted by: Deann
I feel like I have to leave a rating for this.
I love, love, love this phone. I've wanted a cute flip phone for forever that I could put charms on, this is perfect.
The only thing I worried about was the durability of a flip phone in general. That's why I went with the Motorola over any other flip smart phone. I bought the case from their website to go with it figuring it would be the best for functionality. It stressed me out a bit because it's partially held on by sticky bits. The whole thing stressed me out so much because it seems so fragile and I was so scared to even lay it down somewhere in case something happened.
Well... I was in a car accident a few weeks ago. Rolled the car at least 3 times going 60mph around a curve in the mountains, landed in a creek. It's a miracle I'm alive (I'm totally fine by the way, my back might ache a little in the future, but nothing serious). This phone here was loose in the car, found it under my car in the creek, not even one scratch anywhere. I can't even find a scratch on the case, the outside screen is perfect, cameras perfect, no technical issues from being in the water, nothing. I can't even tell it was in the wreck at all. And the sticky bits that hold the phone case on are some kind of undiscovered magic. The only thing I can figure is that it bounced around in the car the entire time it was rolling, somehow dodged all the glass and random stuff in the car (including a car battery that hit me in the head, and then imbedded itself into the windshield), went out the window at the perfect timing to land in the creek without hitting a single rock. Or this is just the tankiest phone on the planet. I don't know, but I'm not worried about durability anymore.
Only issues I've had is the system isn't quite developed enough yet for integrating the half screen with the rest of it. I can't get Gemini or Google Assistant to work with the phone closed (which is sad because I work on a farm (Christmas trees) and there's a lot of panicked calling coworkers for help with dirt and sap all over my hands) but I'm hoping in a couple of updates it'll be fine.
I love, love, love this phone. I've wanted a cute flip phone for forever that I could put charms on, this is perfect.
The only thing I worried about was the durability of a flip phone in general. That's why I went with the Motorola over any other flip smart phone. I bought the case from their website to go with it figuring it would be the best for functionality. It stressed me out a bit because it's partially held on by sticky bits. The whole thing stressed me out so much because it seems so fragile and I was so scared to even lay it down somewhere in case something happened.
Well... I was in a car accident a few weeks ago. Rolled the car at least 3 times going 60mph around a curve in the mountains, landed in a creek. It's a miracle I'm alive (I'm totally fine by the way, my back might ache a little in the future, but nothing serious). This phone here was loose in the car, found it under my car in the creek, not even one scratch anywhere. I can't even find a scratch on the case, the outside screen is perfect, cameras perfect, no technical issues from being in the water, nothing. I can't even tell it was in the wreck at all. And the sticky bits that hold the phone case on are some kind of undiscovered magic. The only thing I can figure is that it bounced around in the car the entire time it was rolling, somehow dodged all the glass and random stuff in the car (including a car battery that hit me in the head, and then imbedded itself into the windshield), went out the window at the perfect timing to land in the creek without hitting a single rock. Or this is just the tankiest phone on the planet. I don't know, but I'm not worried about durability anymore.
Only issues I've had is the system isn't quite developed enough yet for integrating the half screen with the rest of it. I can't get Gemini or Google Assistant to work with the phone closed (which is sad because I work on a farm (Christmas trees) and there's a lot of panicked calling coworkers for help with dirt and sap all over my hands) but I'm hoping in a couple of updates it'll be fine.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 2, 2025
Thank you so much for sharing your experience, Deann. We’re absolutely thrilled to hear how much you love your Motorola flip phone and that it held up so amazingly during such an intense accident. We also appreciate your feedback on the half-screen integration and voice assistants. If you ever need help, give us a holler or reach out to our official Moto Rarz community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
poor experience
on February 18, 2026
Posted by: adwa
I just recently purchased the razr ultra, upgrading from the 2023 model and have been thoroughly disappointed. The 1st razr I received came with an error and would not recover. A 2nd new razr was shipped out and after transferring all of my data, overnight the phone would not charge. I tried everything and could not get it to take a charge, it was completely dead. I have always preferred Motorola but after receiving 2 bad phones, I requested a refund. I will probably never purchase another Motorola phone after this experience.
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Hi Adwa, We're sorry to hear about the challenges you’ve faced with your Razr Ultra. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
5
Question about apps on outside screen
on October 31, 2025
Posted by: Christyc
I don't have this phone yet but I'm trying to decide if I'm buying this one or the G. I have the 2024 razr but 4 days after my warranty expired the screen quit. The outside smaller screen is fine but most apps require that u open the phone and use the main screen which I can't do. So before I buy the 2025 ultra I'd like to know if that's still the case on them. Aside from my screen dying on the 2024 I absolutely LOVED my phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Christyc, Thank you for considering the Moto Razr Ultra 2025. The external (cover) display on this model is designed to run many apps directly without opening the phone, and you can add your favorite apps to the outer screen for quick access. While most apps work well, some may have a slightly adjusted interface due to the smaller screen, and a few functions might still require opening the main display. Overall, the external screen is much more capable than previous models, allowing for a smoother experience even when the phone is closed. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
A Flagship Phone Marred By Lackluster AI
on October 22, 2025
Posted by: Tango84
from Atlanta, GA
I've purchased the Razr Ultra nearly a month ago and I've been enjoying the device. It's very quick, impressive displays and good cameras. The outer display is very useful and can basically display any app you throw at it. Obviously, some apps just don't display properly, but that doesn't deter you from trying. The only issue I have had with the device is Moto AI, which is supposed to be able to do a ton of functionality but doesn't really work as seamlessly as it is advertised. I've had lots of situations where the AI application is stuck trying to find an answer or response and eventually comes up with an issue and wants me to try again later. At this point, I've used the AI button as a shortcut key to a more useful AI function like "Pay Attention". "Pay Attention" has it's issues but the most annoying one is it's not doing Speech to Text right off the bat. Even after the recording is finished, it will not attempt to convert the existing recording to text. I've had to restart many recordings until the Speech to Text started working properly. Regardless, I don't use these functions that often so it doesn't matter that much; but I also feel that due to the poor functionality, I'm less inclined to want to learn to use them even if the issues were resolved. Regardless of some software bugs (unable to mute alarms while phone is flipped closed, random reboots, AI functionality), the rest of the software suite is great with minimal bloatware and the stuff that is there is what I would have wanted to have. The support of 3 years I believe is an appropriate time frame as I feel almost all users would upgrade their phone at the 2-3 year mark. Let's be honest here, the device will have slowed considerably by the 3 year mark and there's a good chance the screen will break by then. If this device could live beyond 2 years without a broken screen, I'd be very surprised. That's why you buy insurance or a coverage plan. Great device overall and I've recommended it to others as well.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 22, 2025
Hi Tango84, We appreciate your detailed and thoughtful feedback about your experience with the Moto Razr Ultra. We’re glad to hear you’ve been enjoying its performance, displays, and overall design. We’re sorry to learn that Moto AI and a few software features haven’t met your expectations. We’d like to have the opportunity to investigate your feedback further. Please check the email we’ve sent you so we can discuss this matter in more detail.
Written by a customer while visiting motorola.com
Customer Rating
5
I love it.
on November 24, 2025
Posted by: k_enn
So far, I love the Razr Ultra. The folding feature is great and makes it easy and convenient to carry in my pants pocket. The phone is quite customizable, with the ability to set different sounds for different notifications, and you can customize or add wallpapers. You can customize the external screen views also. Time will have to tell how well the folding screen holds up.
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
Thank you for sharing your experience, K_enn. We’re thrilled to hear you’re enjoying the Razr Ultra and its folding design. It’s great to know that the customization options and external screen features are adding to your convenience. We’re confident you’ll continue to enjoy it, and we appreciate your feedback about the folding screen. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Useful
on September 28, 2025
Posted by: Jamesrola
from Springfield Illinois
I have been a fan of the razr since 2023-2025
And besides it's durability it's a pretty useful and aesthetic phone this is my Go to choice when working or enjoying a night on the town
And besides it's durability it's a pretty useful and aesthetic phone this is my Go to choice when working or enjoying a night on the town
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 29, 2025
Hi Jamesrola, Thank you for being a loyal Razr fan! We’re glad to hear the phone’s durability, design, and usefulness fit both your work and leisure needs. It’s wonderful to know the Razr continues to be your go-to choice, and we truly appreciate your support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good functionality & features, unsure about camera
on October 16, 2025
Posted by: Cheyenne
I bought this phone about 2 weeks ago and I do like all the functions it offers, how customizable it is, and that you can put it on a focus mode that will only allow you to use certain apps during the time it is on. I moved from Apple because I wanted to try something new, and get a folding phone to try to stay off my device a bit more. Another thing I like is the camera function being able to take a selfie from the back camera, while still being able to see what is in the shot.
I chose this phone over the Samsung z flip because I thought the camera would be better, but honestly its not that great.
Camera specs are as follows:
Front facing camera: Motorola - 50mp, Samsung - 10mp
Rear facing camera: Motorola - 50mp, Samsung - 50mp
Ultrawide camera: Motorola - 50mp, Samsung - 12mp
Digital zoom: Motorola - 30x, Samsung -10x
Camera specs are as follows:
Front facing camera: Motorola - 50mp, Samsung - 10mp
Rear facing camera: Motorola - 50mp, Samsung - 50mp
Ultrawide camera: Motorola - 50mp, Samsung - 12mp
Digital zoom: Motorola - 30x, Samsung -10x
Overall, I like the phone itself and the design, but I am having a bit of buyers remorse because of the camera quality.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 16, 2025
Thank you for taking the time to share your detailed feedback. We’re glad to hear you’re enjoying the phone’s functionality, customization options, and design, as well as features like Focus Mode and the external display for selfies. We understand your concern about the camera quality. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr in general
on October 19, 2025
Posted by: jcaplette2
from Syracuse NY
I may not have the 2025 yet and plan to either purchase this or whatever comes out in 2026...!! I've had the razr 2023 from cricket wireless and it is by far one of the best if not THE!! best android device I've ever purchased... Went from an iPhone 14promax 512 GB to the razr. I've had notes and galaxies the like...had an original razr from the early days too, I'm so glade moto revamped this phone and I can't wait to see what they add in the future..... Now if they could add a side flip like the sidekick!!! Now that would be sick!!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 20, 2025
Thank you for sharing your experience, Jcaplette2. We’re thrilled to hear how much you’ve enjoyed your Razr, from the 2023 model to your excitement about the upcoming 2025. It’s always great to hear from long-time Motorola fans who appreciate our innovations over the years.
We’ll be sure to share your feedback with our team as we continue developing new features and designs. Your enthusiasm means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
We’ll be sure to share your feedback with our team as we continue developing new features and designs. Your enthusiasm means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com