Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
3
Less than perfect but pretty cool
on March 10, 2026
Posted by: luckyassme
This phone's main selling point is its gimmicky nature; however, the folding motion is the only consistent gimmick.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
There are most likely more annoyances I'm missing, but overall, the dopamine hit I get from its cool factor balances the issues I have with it (for now).
Would I buy again? Only time will tell, but as of now its pointing to not.
Would I buy again? Only time will tell, but as of now its pointing to not.
Takeaway: Don't buy this phone expecting great specs.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Hi Luckyassme, Thank you for taking the time to share such detailed feedback about your experience. We’re sorry to hear that the phone has not fully met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone! Best I have owned!
on April 30, 2026
Posted by: MobileRob
This is definitely the best phone I have ever owned. Convenient when folded. I can use the front screen for most of my activities and when the screen is opened you get a very useful full-sized phone. It was upgraded to Android 16 and runs great. It fun to flip open and closed like we did with flip phones of the past. I highly recommend the phone!
Response from motorola.comBy Mitch, Motorola Customer Care, May 1, 2026
Hi MobileRob, We’re glad to hear you’re enjoying the foldable design, the convenience of the outer screen, and the smooth performance after the update. It’s great to know the device has been your best phone experience so far and that you’re finding it both fun and practical to use. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Nearly perfect
on February 26, 2026
Posted by: SteveF
from Yorktown, Virginia
Did my research and am not disappointed. The phone is everything I was looking for to switch away from my Apple iPhone 11. Both screens vivid and functional, apps work flawlessly. Love the flip idea and will likely stay with the concept forthwith.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 26, 2026
Hi SteveF, Thank you for sharing your experience! We’re thrilled to hear that your Motorola phone met your expectations. It’s great to know you’re enjoying both screens, the app performance, and the flip design. We hope it continues to be a perfect fit for your needs! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Beware of Bluetooth problems
on March 30, 2026
Posted by: Bankonit
I've had the phone about 6 months now. I love many aspects of the phone like the foldable screen, massive storage, and built in AI. However, android has been updating their Bluetooth stack and it is not playing nice with this phone. I can't connect to half the devices I own. Even if I can connect, headphones seem to be a never ending battle with no sound through the headphones. I've sent it in for a warranty repair and it came back with no repairs. Basically all the hardware tests fine so there is nothing to replace. The problem is all in the software. I was hoping android 16 would fix the glitch but it didn't. I'm really unhappy with the phone and Motorola hasn't offered a solution to the problem.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Bankonit, Thank you for taking the time to share such detailed feedback. We're sorry to hear about the Bluetooth trouble you’ve been experiencing. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
A Premium Foldable That Fits My Life Perfectly
on April 20, 2026
Posted by: luckymaf
I’ve used the Motorola Razr Ultra 2025 for a month, and it’s been outstanding. The Rio Red color looks premium, and the phone has a luxurious, solid feel when folded. It fits perfectly in my pocket and feels great in daily use. Most of the time I don't have to open the phone because the exterior 4" screen tells me everything I need to know at a glance
I installed Microsoft Launcher to match my Surface Pro 11 and Microsoft 365 workflow, and the integration has been seamless. The Razr Ultra performs smoothly, looks fantastic, and has become a natural part of my Microsoft ecosystem.
Highly recommended for anyone wanting a stylish, modern foldable that delivers both form and function.
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Hi Luckymaf, Thank you for sharing such a detailed review! We’re glad to hear the Razr Ultra 2025 has been a great fit for your daily use and that you’re enjoying the premium design, pocketable form factor, and the convenience of the external display. It’s also great to know the performance has been smooth and that it integrates well into your Microsoft ecosystem and workflow. We appreciate your recommendation and are happy the device is delivering both style and functionality for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the Mountain Trail color!
on September 21, 2025
Posted by: Flyboy
The Motorola Razr Ultra 1TB in the stunning Mountain Trail color is an absolute triumph of design and technology. This device isn't just a phone; it's a statement. The Mountain Trail finish adds a touch of sophisticated elegance, making it stand out from the crowd. With a massive 1TB of storage, you'll have ample space for all your photos, videos, and apps, ensuring you never have to compromise. Beyond its striking looks and generous capacity, it delivers the same exceptional performance, vibrant displays, and innovative foldable experience that makes the Razr Ultra such a beloved device. It's truly the pinnacle of style, power, and convenience.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Hi Flyboy, Thank you for your detailed feedback! We’re thrilled to hear that you love the Moto Razr Ultra, especially the Mountain Trail color and the 1TB storage. It’s great to know that the design, performance, and foldable experience are exceeding your expectations. We appreciate you sharing your experience and hope you continue to enjoy your Razr Ultra! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Improved quality
on October 1, 2025
Posted by: Uptonman
I’ve had the razor ultra for about a month now - switched over from iPhone 14 Pro Max - and so far have been enjoying the small form factor and very crisp screen. I had the razr several years ago as well and this model has improved the hinge mechanism - it feels much more solid and premium.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2025
Hi Uptonman, Thank you for sharing such a detailed review! We’re glad to hear that you’re enjoying the Razr Ultra’s compact form factor, crisp display, improved hinge, and fast charging. It’s great to know that Android’s customization and Android Auto have enhanced your experience. We understand your feedback regarding battery life and AirPlay, and we appreciate you sharing your thoughts. We’re happy to hear that, overall, you’re very satisfied with your purchase and hope you continue to enjoy your Razr Ultra. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great flagship phone still and Android 15 Os.
on February 25, 2026
Posted by: Leperoni
from Fort Lauderdale, Florida
The phone performance is great, desing is slick and very convenient to have in any pocket. When main screen is open, it has a big colorful screen with great quality imagen. The camera isn't so great as other competitors and it is the reasons I give 4 stars, also software updates are running behind, other flagship phones running Android 16 for months and Motorola still running Android 15 version.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 25, 2026
Thank you for sharing such a detailed and balanced review, Leperoni.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com