Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Moto hit a home run!
on November 8, 2025
Posted by: Patrick8844
I came from a Samsung Z flip 6 to the Moto Razr Ultra (or Plus) 2025 and this is night/day smoother than the Samsung and does so much more!!
Response from motorola.comBy Mitch, Motorola Customer Care, November 9, 2025
Hi Patrick8844, We’re thrilled to hear you’re enjoying your Moto Razr Ultra 2025 and that it’s exceeding your expectations! It’s great to know you’re noticing the smooth performance and features compared to your previous device. Thank you for sharing your experience and for choosing Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best Razr yet
on February 13, 2026
Posted by: MobileGuy
Best Razr they've made yet. Had em all except the second. This is the one with best battery life, best cameras and best outside display. Few compromises. Still rocking it without a case from day one. Wish more accessories were available at launch (like outside screen protectors).
Response from motorola.comBy Mitch, Motorola Customer Care, February 15, 2026
Hi MobileGuy, Thank you for taking the time to share such detailed feedback on your Razr. We’re glad to hear you feel this is the best Razr so far, especially for battery life, camera performance, and the external display. It’s great to know it has been meeting your expectations even without a case since day one. We also appreciate your suggestion about having more accessories available at launch, including outer screen protectors. Your feedback is valuable and helps guide future product and accessory planning. Thank you for being a long-time Razr customer and for choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
My all time favorite flip phone.
on April 23, 2026
Posted by: LumiRam
from Fort Wayne, Indiana
I'll start by saying that I was never planning on getting a flip phone. Don't get me wrong I love the concept of flip phones. Taking less space in your pockets. To being able to end the call by close the phone. But my main gripe was the screen. I used to have a Samsung flip. I forgot what version it was. Back in 2020, and I had to return that phone 3 times since the screen kept cracking at the crease.
But after seeing the deal to get the 1TB version of this phone as a free upgrade, for the price. I couldn't pass on the deal. And so far I'm loving this phone. Everything about it! To the 68 watt charging. OLED panel. Side mounted finger print scanner in the power button. S physical sims tray slot. Oh and before I forgot. Since they don't mention this at all under the specs for some reason. This phone does have Ultra Wide Band, but only for the ultra. The other variants do not have it. So if you have a car that uses a virtual key. It will detect your phone as a key unlocking and locking your car based on towards it or away.
My favorite part of this phone is the screen on the back. I love that I can answer calls or use apps without having to open the phone up. Keep in mind you'll need to give the apps permission to use the back screen. Also cam corder mode is super cool same with the view finder for selfies using the back cameras or to show people what the camera sees before you take the picture as a view finder.
I believe one of the most unique parts about this phone is that you can actually use face unlock through the back cameras. In all phones so far face unlock only works with the front camera. But the fact I can keep this phone closed and just look at it and have it open is insane to me.
My only complaint is that this phone does come with some bloatware but you can uninstall most things. Including the AI functions in case you don't want or like AI. All can be removed. I also don't like that the button on the left side of the phone can't be rebinded to anything other than the AI function but this can easily be fixed with an update.
Also keep in mind the back material is completely different based on the color you get. The green and red are two different types of leather material and the other two colors are more like a wood grain material. Keep that in mind if you want a nice feeling back material.
Overall I highly recommend this phone and I will come back to update this if I ever have a problem with it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Hi LumiRam, Thank you for taking the time to share such a detailed and thoughtful review! We’re glad to hear you decided to give the flip phone another try and that it’s been a much better experience for you this time around. It’s great to know you’re enjoying key features like the fast charging, display quality, external screen functionality, and unique capabilities such as using apps and face unlock without opening the phone. Your insights about Ultra Wideband support, materials, and customization are especially helpful for others considering the device. We also appreciate your honest feedback regarding preloaded apps and button customization. Input like this is valuable and helps improve future updates and overall experience. We’re happy the phone has made such a strong impression, and we truly appreciate your recommendation. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone make it great
on April 30, 2026
Posted by: Mr.Nolimit225
from Louisiana
It's a great phone Motorola jus needs to focus on a real moto music app for their phones people still have their own personal music and doesn't use third party apps
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 4, 2026
Thank you for your feedback, Mr.Nolimit225. We’re glad to hear you think the phone is great overall. We appreciate your suggestion regarding a dedicated music app. Your input is valuable, and we’ll be sure to share it with the appropriate team as feedback for future improvements. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great price and very good quality
on March 11, 2026
Posted by: DougE
from Richmond Va
Fantastic phone... The size when folded fits shirt and pants pockets. Camera takes great pictures and the small screen is super handy for navigation and checking time. Traded in a OnePlus Open and I thought I might miss the giant screen but the trade off for the less weight fits in your hand is way worth it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 12, 2026
Hi DougE, We're glad to hear that you're enjoying the phone’s design, camera, and the convenience of the outer screen. It’s great to know the compact size and lighter feel compared to your previous device have been a worthwhile trade-off. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Absolutely obsessed!
on November 7, 2025
Posted by: MuggleBornRaven
from Milwaukee, WI
I absolutely love this phone. It is my 1st non-iPhone since my BlackBerry Pearl. I will not be going back. I brag about this phone to everyone that asks about it. It is tough, pretty, and useful. I have dropped, kicked, sat on, & thrown this phone.
Not. A. Scratch! I haven't needed to buy any protective accessories. I can't express enough how much I'm obsessed with this phone. Plus, it fits in my tiny lady pockets.
Not. A. Scratch! I haven't needed to buy any protective accessories. I can't express enough how much I'm obsessed with this phone. Plus, it fits in my tiny lady pockets.
I would recommend this to a friend!
Response from motorola.comBy Mike, Motorola Customer Care, November 7, 2025
Thanks so much for sharing your experience, MuggleBornRaven. We love hearing how the Razr Ultra has won you over with its durability and style! If you ever have questions or want to connect with other fans, come join the official Motorola community here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great iPhone Replacement!
on October 14, 2025
Posted by: ENALLUm
from California
I bought this to replace my iPhone 15 Pro Max and I am so glad I did. I have had the phone for about 3 weeks and it has exceeded all of my expectations.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi ENALLUm, Thank you for sharing your experience! We’re thrilled to hear that your new phone has exceeded your expectations and made a great replacement. Enjoy all the features, and we appreciate you being part of the Motorola family! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Big Upgrade from 2023 Razr Plus
on December 13, 2025
Posted by: Nightingale
I decided to upgrade my 2023 Razr Plus and it such a big upgrade. The screen is clearer and brighter, the cameras are much better, and the battery life seems to have doubled from what I was experiencing on my old phone. From what I hear the hinge became titanium so it's probably much more durable and the crease seems to be non existent. I can barely see it. Overall a very good upgrade and one I am very happy about.
Response from motorola.comBy Mitch, Motorola Customer Care, December 15, 2025
Thank you for sharing your experience, Nightingale. We’re thrilled to hear that the upgrade from your Razr Plus 2023 phone has made such a noticeable difference. It’s great to know you’re enjoying the brighter screen, improved cameras, longer battery life, and enhanced hinge durability. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com