Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Best flip phone
on April 13, 2026
Posted by: Anonymous
Premium quality. Very good display although could be brighter. Get rid of the AI side button, it's worthless.
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2026
Hi Joshadambarro, We’re glad to hear you’re enjoying the premium build quality and display experience. We also appreciate your honest comments regarding brightness and the side button feature. Input like this is very valuable and helps us understand how customers are using their devices day to day. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Nice and small from factor when folded.
on April 13, 2026
Posted by: Billybob79
from The Midwest
I bought this about a month ago. So far I really like the device but curious how long the moving parts will last.
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Billybob79, We’re glad to hear that you’re enjoying the compact folded design and that the device has been a good fit for you so far.
We understand your question about long-term durability. The hinge is designed and tested for extensive everyday use to provide reliable performance over time. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We understand your question about long-term durability. The hinge is designed and tested for extensive everyday use to provide reliable performance over time. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
A great move
on April 15, 2026
Posted by: SFH!
from Florida
I'm loving my Razr Ultra! I'm using the front screen much more than I thought I would. Is so nice to be able to keep in my front pocket. This phone is buttery smooth and fast. I am very glad I moved to a flip phone.
Response from motorola.comBy Carlos, Motorola Customer Care, April 15, 2026
Hi SFH!, Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your Razr Ultra and making great use of the front screen. It’s great to know the compact, pocket-friendly design and smooth performance are working so well for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
Solid phone with an interesting form factor
on January 6, 2026
Posted by: Malloc
from San Francisco, CA
My reference point is the Pixel 8 Pro this phone replaced.
The screen is nice. You can't visually see the folding area of the inner screen except in certain light. You can certainly feel it, but it doesn't bother me at all. The outer screen is cool, and after a bit of adjustment, it's pretty easy to adjust what you want to see on the external display. The form factor while folded is really nice. The hinge feels solid enough.
Battery life is pretty good, not exceptional.
Sound quality isn't great. The P8 had much better sound through the speakers.
Cameras seem average. P8's cameras seemed better.
Performance/speed seems good.
Too much AI garbage on the phone, but I know that's the way all phones are going. But do I really need Moto AI AND Perplexity? Answer: no, I don't.
I'm still trying to figure out the best use case for the folding form factor - it's cool, but is it really adding much over just a normal slab phone?
The screen is nice. You can't visually see the folding area of the inner screen except in certain light. You can certainly feel it, but it doesn't bother me at all. The outer screen is cool, and after a bit of adjustment, it's pretty easy to adjust what you want to see on the external display. The form factor while folded is really nice. The hinge feels solid enough.
Battery life is pretty good, not exceptional.
Sound quality isn't great. The P8 had much better sound through the speakers.
Cameras seem average. P8's cameras seemed better.
Performance/speed seems good.
Too much AI garbage on the phone, but I know that's the way all phones are going. But do I really need Moto AI AND Perplexity? Answer: no, I don't.
I'm still trying to figure out the best use case for the folding form factor - it's cool, but is it really adding much over just a normal slab phone?
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 6, 2026
Hi Malloc, Thank you for sharing your detailed feedback. We’re sorry to hear that some aspects of your experience, like the sound quality, camera performance, and AI features, haven’t fully met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
LOVE THIS PHONE!
on November 10, 2025
Posted by: Ex-Apple User
from Austin, TX
I bought this phone about a month ago, and I LOVE it! I switched from iPhone because it seems Apple is just getting further behind and caring more about money than their customers now. I saw some good reviews on this phone, and since I had used their Droids for work when I was at Verizon, I thought I'd give it a go. No regrets! To put it into perspective, I had only ever owned an iPhone since the 3G. Moving data from the iPhone to the Razr wasn't great, but for me that was alright. I just decided to start over on contacts as I had collected over 800 since high school. lol. I was able to export only the ones I wanted to keep from iCloud, so no problem there. A few things I have had to get used to. There isn't a single photos app that shows ALL photos. If there is, it's confusing and doesn't actually pick up all photos. Google Photos is mostly for backing up photos you add to it directly. So some images will save to the device's files. There have been a few other things I have had to adjust to, but nothing that was too much to turn me away. They were just different. Overall, LOVE the phone. I love the outer screen, and find myself using it a lot unless I must open my phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 10, 2025
Hi Ex-Apple User, Thank you for sharing your experience! We’re thrilled to hear that you’re loving your Razr and enjoying features like the outer screen. We appreciate your feedback on moving data and managing photos, and it’s great to hear that the transition has been smooth overall. Your support means a lot to us, and we’re glad you chose Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
ruined by ai
on April 12, 2026
Posted by: blue
I've had it for a few months now and though the phone works well overall, the ai sludge weighs it down tremendously. There's a button that I can't make usual, and it's incredibly cheap feeling to be created by baked in Motorola apps with ai generated images. For how expensive the phone is, this is essentially unredeemable to me not just from a product perspective but from an ethics one and unless addressed I'm certainly going to look to a different company for my next phone. I'm not alone in this sentiment, I don't know anyone who enjoys looking at ai generated images, and the opinion that ai is being forced down consumer's throats seems pretty common. The "ai" button needs to be reprogrammable, and stuff baked into the phone just can't be ai generated, it's so cheap. Disappointed as before this I quite liked Motorola
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Blue, Thank you for sharing your honest feedback, and we’re sorry to hear that your experience with the phone has not met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
So much fun
on October 24, 2025
Posted by: westy19
from Glens Falls NY
I bought this over a month ago. I love it!! It's so fun! the crease is barely noticeable. I switched from iphone so there was a bit of an adjustment period but I still would choose this phone over apple 100 times. Plus there's a ton of storage on mine. I'll never have to worry about running out of storage again
Response from motorola.comBy Carlos, Motorola Customer Care, October 24, 2025
Hi westy19, Thank you for your feedback! We’re so happy to hear you’re loving your new phone and enjoying the switch from iPhone. It’s great that you’re impressed with the design, storage, and overall experience — sounds like it’s been a perfect fit! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
3
The same,
on March 24, 2026
Posted by: Rev. See.
Aside from being slightly slicker, it has the same good features as the previous models, unfortunately, it has the same negative features as the previous version,
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Thank you for taking the time to share your feedback. We appreciate your continued support and experience with our devices. It’s great to hear that you’re enjoying the familiar features and improvements. We’re sorry to hear that some of the concerns from previous models are still present for you. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com