Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
A good choice
on March 14, 2026
Posted by: Rumicar
from Texas
I've had the phone for a little less than a month and have been quite pleased with it. Battery life is exceptional for my purposes, and the sound is really good. There have been a couple of glitches, but rebooting resolved them. Too soon to give it five stars, but a bit more time and I might change my mind.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Thank you for sharing your experience, Rumicar. We’re glad to hear that the battery life and sound quality have met your expectations. It’s normal to encounter occasional glitches with a new device, and rebooting often helps resolve them. We appreciate your feedback and hope that as you continue using your phone, it will fully meet your needs. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on March 16, 2026
Posted by: Brian1978
from Rochester, NY
I bought the phone for my wife as an anniversary gift and she is extremely happy with it
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi Brian1978, Thank you for sharing! We’re thrilled to hear that your wife is enjoying her new phone, and we’re honored that it could be part of such a special occasion. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The best foldable experience.
on March 21, 2026
Posted by: Sparrow Academy
from New York
The Motorola Razr Ultra marks a significant shift for the clamshell devices, evolving from a stylish novelty into a high-performance powerhouse that can finally go toe-to-toe with traditional flagship phones. Anchored by the formidable Snapdragon 8 Elite processor and a massive 4,700mAh battery. The stunning 7-inch internal display and the highly functional 4-inch cover screen are the brightest in their class. Ultimately, by combining cutting-edge Moto AI features with high-end materials like the wood backed one I got make it the best foldable I've ever owned.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2026
Hi Sparrow, Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that your Moto Razr Ultra is exceeding expectations from the performance and displays to the design and Moto AI features. It’s exciting to know that it’s delivering the high-end foldable experience you were hoping for. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone bad service
on March 23, 2026
Posted by: RAZE ULTRA
I love the phone but it's the service that I received in trying to purchase the phone. It was not an easy task. I'm still trying to figure out how to send in my old phone. But difficult and getting help from anybody at Motorola.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Mark, Thank you for your feedback. We’re glad to hear that you love the phone, but we’re sorry to hear about the difficulty you’ve experienced with the purchase and trade-in process. We understand how frustrating that can be. Upon checking, we can see that your concern is currently being handled by our Order Administration team, and they have sent you an email with further details and instructions. We kindly ask you to check your inbox (and spam/junk folder, just in case) for their message.
Written by a customer while visiting motorola.com
Customer Rating
5
on March 26, 2026
Posted by: JHev24
The RAZR Ultra is an exceptional smartphone!!! Really enjoying it and proud to show it off.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, March 27, 2026
HI JHev24, Thank you for your feedback! We’re glad to hear you’re enjoying your RAZR Ultra and feeling proud to show it off. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
Magenta Nostalgia
on April 2, 2026
Posted by: Lumi
I wanted this phone for a while and though it had mixed reviews I genuinely like it. I have shad it for about a month now. It’s cute. Discreet and had tiny Easter eggs like the Retro Moto reminds me of my old razr v3. The battery life is long lasting. The only thing is I can’t assign text tones to specific contacts. It’s not a need to have but definitely something to look into as if I am not actively looking at my phone, the notification sound is the same for all notifications and I can’t decipher the priority. Other than that I really like it. As a long time Apple user, it just feels better to have my Razr.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Hi Lumi, Thank you for sharing such a thoughtful review. We’re delighted to hear that you’re enjoying the Magenta Nostalgia design, the Retro Moto touches, and the long-lasting battery life. It’s especially wonderful to know the experience brings back great memories of your classic Razr V3 while still feeling fresh and enjoyable today. We also appreciate your feedback about assigning custom text tones for specific contacts, as suggestions like this are valuable for helping us improve future experiences. Thank you for choosing Motorola and welcome back to Razr.
If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Highly recommend!
on April 2, 2026
Posted by: rejehi740
from OH
I purchased 2025 Motorola Razr Ultra about five weeks ago after dropping my 2024 Razr while on vacation.😩 This phone is fantastic! It has a great camera, and the screen is bright and easy to see. No need for extra storage, and the refresh rate is superior. Battery charging is quick with a great battery life. I highly recommend this phone. Now let's see if I can refrain from testing gravity with it like the last one!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Thank you for your wonderful feedback, Rejehi740. We’re thrilled to hear that you’re loving your Moto Razr Ultra 2025 and that the camera, bright display, refresh rate, and battery performance are all standing out for you. It’s great to know the storage and fast charging are making your experience even better. We truly appreciate your recommendation and your continued support. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Phone can't even handle it's own processing power.
on April 2, 2026
Posted by: Chriss
from United States
I have had this phone for a few weeks now. And it is cool......it also doesn't feel very durable at all.....and the processor is better than the phone is. What I mean by that, is the fact that the processor can handle very intense games......but the phone itself will get incredibly hot while playing those games, and throttle (which is just a fancy way of saying it will limit it's performance to prevent burning up the internals). The best way I can describe this phone....is by imagining you took a Monster Truck engine, and put it in a Volkswagen Beetle. Just because the engine is a beast, doesn't mean the car it is in can handle it. That's the same for this phone. Just because it has a really strong powerful processor, doesn't mean the phone can handle it. Honestly, the storage capacity is probably the best thing about this phone. Needless to say, I have a very strong feeling my next phone, WON'T be a Motorola one......even if it was free with a trade in, I would probably still go out of my way and spend my own money to buy a different device.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 6, 2026
Hi Chriss, We’re sorry to hear that your experience with the device hasn’t met your expectations. We understand your concern about heat and performance during intensive use. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com