Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Panty raider
on September 30, 2025
Posted by: TwiiN
Great!!!, all around. Kool!, exquisite value for product
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2025
Hi TwiiN, We’re glad to hear that you’re enjoying your Motorola device and find it to be a great value. We appreciate your support and hope you continue to enjoy your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The Razr is back ! better than ever!
on November 2, 2025
Posted by: cubbie0007
I Upgraded from the Moto Edge 2021 . To this Razr Ultra, I love it! Motorola is the only brand I will ever buy. I have never had any issues with any of my past Moto. phones. I had a Razr back in the day and it was an amazing phone. Keep up the good job Motorola!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
We’re thrilled to hear you’re loving the Razr Ultra! It’s fantastic that your experience with Motorola continues to be so positive and that the new Razr brings back great memories from the past. Thank you for your loyalty and kind words. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Razr ultra Motorola
on December 20, 2025
Posted by: perla955
I loved it's great super fast camera so good easy to carry
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Hi Perla955, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the phone’s fast performance, camera quality, and portability. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Impressive Improvement from the 2023 Razr
on December 25, 2025
Posted by: tiny306
from Chicago
Great phone all around! I had the Razr 2023 before this, but it broke. However, the construction on the Ultra feels much stronger and sturdier, so I have no worries about that. I was worried the big external screen would distract me too much, but it's actually easy to stay off of it. It's not frustrating so that you open the phone, but it's not so engrossing. It's easier to not get sucked into the phone, which is my main goal with a flip phone My only qualm is that you cannot use the Google assistant while the phone is closed which is a devastating feature loss if you're coming from Pixel. But I hope they change that soon. I'm so happy to finally be able to use my smaller purses from the 2010s again. If you have small hands like me, it might take some getting used to the size of the internal screen, but that means it's easier to use the external screen's keyboard. It's also noticeably faster than any phone I've ever had. It has twice the ram of my laptop and 4x the storage at 1TB. It's a monster of a device You'll love it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2025
Hi Tiny306, We’re thrilled to hear you’re enjoying the improvements on the Razr Ultra, from its sturdier construction to the external screen and performance. We appreciate your insights on the Google Assistant limitation and hope future updates enhance your experience even more. It’s great to know the device fits well with your lifestyle and needs! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
EASE OF USE
on February 23, 2026
Posted by: MrLesley
Love it, easy to use, looks great. Makes my life easier.
Response from motorola.comBy Mitch, Motorola Customer Care, February 23, 2026
Hi MrLesley, Thank you for your wonderful feedback. We’re glad to hear you find your phone easy to use, stylish, and helpful in your day-to-day life. It’s great to know it’s making things more convenient for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Pocketable Powerhouse
on March 2, 2026
Posted by: Kirkv1
from Twin Cities, MN
The Moto Razr Ultra is so much more than a folding flip-style phone, it is a perfect combination of smartphone tool with talisman-like design that just works. The build quality and smoothness of the Android experience on both the main screen when opened and the cover screen when closed is top notch. While the cameras may not be the very best execution available in a smartphone, they are still quite good and compliment this phone well with quality snaps. Very happy with decision to acquire this device.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 2, 2026
Thank you for taking the time to share such a thoughtful review, Kirkv1. We’re happy to hear that you’re enjoying the build quality, smooth Android experience, and the flexibility of using both the main and cover screens. It’s also great to know that the design and overall performance have made your decision a satisfying one. We truly appreciate your feedback and your support of Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the fold
on March 12, 2026
Posted by: chuckg24
Love everything about the razr, esp the fact that I can put it in my pocket without it hanging over. Love being able to do quick things without opening it. Then normally I keep it open and it's just like any other phone only nice and light.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, March 13, 2026
Hi chuckg24, Thank you for your feedback! We’re thrilled to hear you love your Razr, especially how compact it is, the convenience of quick actions when folded, and the light, easy-to-use experience when open. It’s great to know it fits so well into your daily routine! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
Almost perfect
on March 13, 2026
Posted by: MickieMo
from Seattle, WA
I love this phone. It is super fast, stylish, convenient (fitting into just about any handbag or pocket), has a decent camera (by phone standards), and it has a beautiful screen. Why only four stars? I miss the micro-SD card slot on my previous Moto phones. If this phone was released with a micro-SD card slot, it would be perfect.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 17, 2026
Hi MickieMo, Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the speed, style, and convenience of your new phone, as well as the screen and camera. We understand how a micro-SD card slot can make a difference for extra storage, and we appreciate you sharing that perspective. Your insights help us as we continue to design devices that balance performance, style, and features. We’re thrilled that overall you’re loving your phone, and we’re always here if you need tips or support to get the most out of it. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com