Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Great flagship replacement with extra fun features
on April 8, 2026
Posted by: Jonah98
from Los Angeles, CA
I bought this phone because my previous one broke and the deal offered was incredibly good for a modern phone. I worried that the performance may fall short of what I would have expected from a new phone but all doubts were relieved after using it for one week.
The display is crisp and vibrant. Games run smoothly and the battery life is more than enough to get through a full day on mild use.
The ability to switch between the main screen and the front small screen is fun and more convenient than I initially imagined.
The display is crisp and vibrant. Games run smoothly and the battery life is more than enough to get through a full day on mild use.
The ability to switch between the main screen and the front small screen is fun and more convenient than I initially imagined.
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Jonah98, Thank you for taking the time to share such an amazing review! We’re delighted to hear that your new Motorola phone has exceeded your expectations, especially after your initial concerns about performance. It’s wonderful to know that the crisp display, smooth gaming experience, and dependable all-day battery life are delivering the flagship-level experience you were hoping for. We’re also glad you’re enjoying the convenience and fun of switching between the main display and the external screen. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone!
on April 8, 2026
Posted by: Dream
I bought this phone and the set up was easy. Easy to use.
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Dream, We’re so happy to hear that you’re enjoying your new phone and that the setup process was easy and straightforward. It’s wonderful to know that you’re finding it easy to use as well. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great design that comes with a couple of glitches
on April 8, 2026
Posted by: Sinwatt
from Cincinnati, Ohio
It's been 3 months and other than a few glitches, I hated the smartphone design philosophy going in "bigger is better" direction and all flagships coming out as massive slabs. This It's my first flip phone (after 20 years or so :) and so it delivered what I've been looking for.
I think it could've been even smaller, like when it flips open, the screen is unnecessarily long and in a weird aspect ratio. Also, I'd definitely consider a thinner version to upgrade to in the future.
So apart from the bright side: Design and performance. Unfortunately, it seems like android ecosystem had started revolving around Samsung and Google phones long ago before I realized. Many main stream apps like Facebook, instagram and Tesla are glitchy. I am specifically disappointed that Tesla app can not utilize the UWB sensor. Also, the home screen freezes from time to time and transition between smaller to larger screens could be glitchy.
Camera is good but I think it's behind what Samsung and Google can deliver with the same hardware. Images are going through weird filters and/or AI processing. Also, most of my shots comes out blurry even thought in good lighting conditions. I don't even bring up low lighting..
Battery life is great and I hope it stays as it is through the first couple years. I'm using over charge protection and try to use it between %20-80, so let's hope that helps.
Overall it's a good phone and flip gestures and qurks are definitely fun and easy-to-adapt to.
I like it and I hope Motorola/Lenovo can keep up the competition.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 9, 2026
Hi Sinwatt, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re glad to hear you’re enjoying the flip design, performance, battery life, and the unique experience the Razr brings compared to traditional smartphones. We’re sorry to hear about the occasional app glitches, home screen freezing, transition delays between displays, and the camera results not always meeting your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
nice style BUT..
on April 9, 2026
Posted by: nicefx2001
from Nassau, NY
bought the razor 3 weeks ago nice style But phone turns off a lot or it freezes and I can't turn it off while the phone get HOT
Response from motorola.comBy Mitch, Motorola Customer Care, April 9, 2026
Hi Nicefx2001, Thank you for sharing your experience. We're sorry to hear that your Razr has been turning off unexpectedly and getting hot. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Bastante más que un teléfono
on April 9, 2026
Posted by: Cartiles99
from Daybreak, South Jordan UT
Llevo casi un mes con el teléfono Razr Ultra + 2025 y me está sorprendiendo de forma muy favorable. Todavía creo que no le sacado todas las posibilidades que tiene el dispositivo, sobre todo combinar el uso de las dos pantallas y con todas las apps, pero me sorprende cada día sus posibilidades y realmente se siente que es avance en todos los sentidos, que va más alla de lo que ha sido el uso del teléfono móvil.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Cartiles99, Thank you for your amazing feedback! We’re thrilled to hear that the Razr Ultra+ 2025 continues to impress you and that you’re discovering more of its capabilities each day. It’s wonderful to know that the dual-screen experience and overall performance feel like a true step forward beyond a traditional smartphone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We use Google Translate. We apologize for any grammatical and spelling errors.
Hola, Cartiles99: ¡Gracias por tus fantásticos comentarios! Nos entusiasma saber que el Razr Ultra+ 2025 sigue impresionándote y que cada día descubres más de sus capacidades. Es maravilloso saber que la experiencia de doble pantalla y el rendimiento general se sienten como un verdadero paso adelante respecto a un teléfono inteligente tradicional. Si te interesa, te invitamos a seguir nuestra página oficial de la comunidad: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Utilizamos Google Translate. Pedimos disculpas por cualquier error gramatical u ortográfico.
We use Google Translate. We apologize for any grammatical and spelling errors.
Hola, Cartiles99: ¡Gracias por tus fantásticos comentarios! Nos entusiasma saber que el Razr Ultra+ 2025 sigue impresionándote y que cada día descubres más de sus capacidades. Es maravilloso saber que la experiencia de doble pantalla y el rendimiento general se sienten como un verdadero paso adelante respecto a un teléfono inteligente tradicional. Si te interesa, te invitamos a seguir nuestra página oficial de la comunidad: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Utilizamos Google Translate. Pedimos disculpas por cualquier error gramatical u ortográfico.
Written by a customer while visiting motorola.com
Customer Rating
5
Flip Phone/Easy to Use
on April 10, 2026
Posted by: Anji
from Gillette, Wyoming
I bought this phone 3 weeks ago and love it. Love the flip phone it's small and has all the functions I need. Very easy to use. So far extremely impressed 😁
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Thank you for your wonderful feedback, Anji. We’re delighted to hear that you’re enjoying your new flip phone and finding it compact, easy to use, and packed with the features you need. It’s great to know it has made such a strong impression in just a few weeks. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr 2025 is Lit
on April 11, 2026
Posted by: Baylonskoll95
I bought this phone a month ago and I've enjoyed it since, the charging is my favorite part.
The battery lasts long, camera quality is great however I will mention an annoying bug with the selfie camera for the most part it works when I don't need it and it doesn't work when I need it. But I take less selfies now but still is a bummer for the time being I'm waiting on a fix.
I don't want another phone, I found my favorite.
The battery lasts long, camera quality is great however I will mention an annoying bug with the selfie camera for the most part it works when I don't need it and it doesn't work when I need it. But I take less selfies now but still is a bummer for the time being I'm waiting on a fix.
I don't want another phone, I found my favorite.
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Baylonskoll95, Thank you for sharing your experience! We’re thrilled to hear that the Razr 2025 has become your favorite phone and that you’re especially enjoying the charging speed, long battery life, and great camera quality. We’re sorry to hear about the inconvenience you’ve experienced with the selfie camera behaving inconsistently. We understand how frustrating it can be when a feature works unpredictably, particularly when you rely on it. We'd like to help. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
3
Excellent, but it must be used with care.
on April 27, 2026
Posted by: Alfred
from Texas
I bought the phone 5 months ago and both screens have already stopped working. The phone is amazing but it has to be handled very carefully.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
Hi Alfred, We’re sorry to hear about the display concerns after only a few months of use. We understand how disappointing this must be, especially since you were otherwise enjoying the device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com