Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
Ok but 3 resets
on March 13, 2026
Posted by: Donut man
Stable.but reset for 3 times so far. Other then this ok
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Thank you for sharing your feedback. We’re glad to hear that your phone is working well overall, but we understand that having to perform three resets so far can be frustrating. To help prevent further resets, we recommend checking for any software updates under Settings → System → Software update, clearing app caches for apps you use frequently, and restarting the phone regularly to keep system processes running smoothly. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent durable phone!
on March 17, 2026
Posted by: RickT
from Knoxville, TN
I absolutely love this new Razr! I have broken so many screens and I hate that flat feeling of many phones. The folding capacity of the Razr is so convenient!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi RickT, Thank you for your review! We’re thrilled to hear that you’re enjoying the durability and folding design of your new Razr. It’s great to know that the foldable form factor makes it convenient while helping you avoid the flat-screen issues you’ve experienced before. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on March 18, 2026
Posted by: Wright 45
I have been using this phone for about 1 months now and I am truly impressed with it's functionality and esthetics.
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi Wright, Thank you for your feedback! We’re happy to hear that you’re impressed with both the functionality and the design of your phone after a month of use. We hope you continue enjoying your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome!
on March 30, 2026
Posted by: Rob endurance
I love the simplicity, and all the great features.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Rob, We're thrilled to hear you're enjoying the simplicity and features of your phone. Enjoy exploring everything it has to offer! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Enjoyable
on March 30, 2026
Posted by: Je30
from Sulphur Springs Texas
As of now I am enjoying the phone
Still learning how to use some of the features
Still learning how to use some of the features
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Je30, Thank you for sharing your experience! We're glad to hear you're enjoying your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Durability
on April 5, 2026
Posted by: Anonymous
from Midland, Tx
It's a nice phone, but the problem is battery life get drained fast, also i feel its does break quicker than a regular phone
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 7, 2026
Hi JohnSmith, We’re sorry to hear that your phone’s battery life isn’t meeting your expectations and that you’re concerned about its durability. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Mixed Emotions
on April 5, 2026
Posted by: Rastro9
from Chicago area
Kind of a mixed review. I had to use my return option for my first phone because the hinge got somehow out of wack. Im guessing by leaving it in my pocket not sure but it wasn't damaged. As for the phone functionality I love it. Love the design with the alcantara back. The front screen function is wonderful. I'm very concerned about hinge durability though. I bought the warranty second time around hopefully I'm not sending this one back in 2 weeks.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Rastro9, Thank you for sharing your honest feedback. We’re sorry to hear about your experience with the first phone’s hinge, and we completely understand your concern about long-term durability. At the same time, we’re glad to know you’re enjoying the phone’s functionality, design, Alcantara back, and the convenience of the front screen. Your feedback about hinge durability is extremely valuable, and we’ll be sure to share it with our team for further review. We truly appreciate your giving Motorola another chance, and we hope your replacement continues to deliver the experience you love. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Almost a Beast but Misses the Mark
on April 6, 2026
Posted by: Tyty
I've had my 2025 Razr Ultra for a while now and my 3 main complaints are that there's no video output through USB-C, there's no DAC for audio output so you need wired headphones to have their own DAC or you need to use a 3.5mm to USB-C adapter with a DAC, and there is little-to-no cooling. The power can't be used because it overheats and thermal throttles.
I love most aspects of the phone design. The front screen is awesome. The foldability is great. The cameras are lacking but not terrible. I probably wouldn't buy it again but would consider buying a new one or one that folds into a tablet after verifying that it has video output and a built in DAC as well as cooling that can keep up with the beefy processor.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 7, 2026
Hi Tyty, Thank you for sharing such detailed feedback. We’re glad to hear you enjoy the design, foldable functionality, and front screen of your Razr Ultra 2025. We also appreciate your insights regarding video output, audio DAC, and thermal performance. Feedback like yours helps us continue to improve future devices. It’s great to know that despite these concerns, you see the potential in the phone and would consider future Motorola foldable devices. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com