Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
2
:-(
on February 23, 2026
Posted by: I don't have a nickname
I am not happy very poor quality screen it's like you just started out in the business and everybody else is ahead of you :-)
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2026
We’re sorry to hear that you’re not satisfied with your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
The phone meets my high expectations.
on March 3, 2026
Posted by: Bob28
from Charlotte, NC
Received the phone two weeks ago. Overall, the phone meets my expectations, and I had high expectations! Used to have other Flip and Fold phones (not from Motorola), and this one feels superior.
Motorola, please do better with the trade-in credits. Your competition is processing them much faster. Waiting a month for a trade-in credit can steer me back to your competition, which has a processing time of around a week.
Motorola, please do better with the trade-in credits. Your competition is processing them much faster. Waiting a month for a trade-in credit can steer me back to your competition, which has a processing time of around a week.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Thank you for sharing your feedback, Bob28. We’re delighted to hear that the phone has met your high expectations and that you feel it performs superiorly compared with other flip and fold devices you’ve used.
We also appreciate your input regarding trade-in credits. We understand that timely processing is important, and we are actively passing feedback like yours to our teams for consideration. While we can’t guarantee immediate changes, your comments help us improve the overall customer experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We also appreciate your input regarding trade-in credits. We understand that timely processing is important, and we are actively passing feedback like yours to our teams for consideration. While we can’t guarantee immediate changes, your comments help us improve the overall customer experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Features
on May 10, 2026
Posted by: Samue
from Time
Features not worth it 👎 same old same old.Phone to small - 🦐.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 12, 2026
Hi Samue, Thank you for sharing your feedback. We’re sorry to hear the device didn’t meet your expectations regarding features and size.
We appreciate you taking the time to let us know your thoughts, as this kind of feedback helps us improve future products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We appreciate you taking the time to let us know your thoughts, as this kind of feedback helps us improve future products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I love my new Razr Ultra 2025
on June 5, 2025
Posted by: rjwjr
This is my 4th Moto Razr (I've had every generation since they were first introduced) and this one is the best. They really got it right this time. It is finally a flagship level device.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
Thank you so much for your loyalty, it truly means a lot to us that you’ve been with the Moto Razr journey from the very beginning!
Hearing that the latest Razr is your favorite and that it finally feels like the flagship device you’ve been waiting for is exactly the kind of feedback we strive for. The improvements in performance, design, durability, and overall user experience were all made with users like you in mind. Those who have supported Razr through every generation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Hearing that the latest Razr is your favorite and that it finally feels like the flagship device you’ve been waiting for is exactly the kind of feedback we strive for. The improvements in performance, design, durability, and overall user experience were all made with users like you in mind. Those who have supported Razr through every generation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone and alot if my friends are envious.
on June 6, 2025
Posted by: Dannyc01
I got the RAZR three weeks ago and it it doing everything I bought it for.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
We're truly glad to know that your new RAZR is meeting your expectations and doing everything you purchased it for. Whether it's the design, functionality, or features that drew you to it, it's great to know it's delivering real value for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
3
meh
on June 9, 2025
Posted by: ZGhol
from St Louis
I ended up returning my device as the price tag didn't quite fit the features and bloatware. The AI feature is pushed too hard and to be honest, the Pixel phone has better usability. The final straw for me was it just not working well on Google Fi off wifi.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Hi ZGhol, We’re sorry to hear that your experience with the phone didn’t meet your expectations, and we understand why you chose to return it. Your feedback about the AI features and Google Fi compatibility is valuable and helps us improve. If you ever consider giving Motorola another try or have questions about other models, we’re here to help.
Written by a customer while visiting motorola.com
Customer Rating
5
Just keeps getting better!
on June 9, 2025
Posted by: jerisc
from Centerville, MO
Just bought a razr 24+ less than a year ago, but then the NEW razr got released, and I couldn't resist! Practically the same size and of course the same functionality, I believe this one is a smidge faster than the 24+. And the storage... Unbelievable! I couldn't possibly get anywhere near using all that space! I only wish there were more options for cases, some of the older razr's have some really cute ones. I normally don't use many of the unique optional features, but am slowly warming up to it & this phone can do some amazing things! Pictures & videos have fantastic quality, the color & depth - phenomenal! Not that I'll use it, but it's also a dual sim phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Hi Jerisc, Thank you so much for sharing your Razr journey with us! We love hearing from loyal Motorola fans upgrading and enjoying the latest tech. We're glad you’re discovering some of the unique features and loving the photo and video quality. Thanks again for being part of the Motorola family and enjoying the Razr evolution with us. We’re excited to keep bringing you more! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
It's great
on June 13, 2025
Posted by: Yeah me
Love love love it,....................................................!
Response from motorola.comBy Mitch, Motorola Customer Care, June 16, 2025
Thank you so much for sharing your excitement! We're thrilled that you're enjoying your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com