Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
2
Unexpected Removal of Galaxy A15 from Trade-In Opt
on February 5, 2026
Posted by: harleyy_rider22
from California
I’m writing as a long-time and loyal Motorola customer of over a decade. I’ve consistently chosen Motorola devices because of the brand’s value, reliability, and customer-focused approach.
A couple of years ago, I made a rare exception and purchased a Samsung Galaxy A15 5G (2023), specifically because it was listed as an eligible device in Motorola’s trade-in program. My plan was always to return to Motorola and trade this device in.
However, as soon as 2026 began, I noticed that the Galaxy A15 was suddenly removed from the trade-in dropdown list — despite the fact that many devices that are significantly older are still included. This change was unexpected and frankly disappointing, especially given that it directly affects customers who made purchasing decisions based on the availability of Motorola’s trade-in options.
I would appreciate clarification on why this particular model was removed and whether there are plans to reinstate it. More importantly, I hope Motorola will consider how abrupt changes like this impact loyal customers who have supported the brand for many years.
I’ve always preferred Motorola and would like to continue doing so, but transparency and consistency in programs like trade-ins are essential to maintaining that trust.
Response from motorola.comBy Carlos, Motorola Customer Care, February 6, 2026
Hi harleyy_rider22, Thank you for taking the time to share your experience and loyalty to Motorola. We completely understand your frustration with the unexpected removal of the Samsung Galaxy A15 from the trade-in program, especially since it influenced your purchasing decision. Changes to eligible devices can occur due to program policies, market considerations, or partner agreements, but we recognize how abrupt adjustments can impact long-time customers. We have sent you an email to better assist you.
Written by a customer while visiting motorola.com
Customer Rating
3
Features are fine it's just a poor screen inside
on February 19, 2026
Posted by: I don't got a nickname
from Minnesota or Arizona depending on the year
The plastic screen inside needs major improvements I don't know what you guys are doing but you sure are slow of improving the inside screen cuz it's so cheap plastic :-( it's embarrassing :-(
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 19, 2026
We’re sorry to hear how disappointed you are with the inner display, and we appreciate you taking the time to share your experience. We understand your concerns about the feel and durability of the inside screen, and your feedback is important to us. We will make sure your comments about the inner display and overall expectations for improvement are relayed to our product team for review. Thank you for being open with us, and for sharing what matters most to you about your device.
Written by a customer while visiting motorola.com
Customer Rating
3
Great but software glitches ruin overall experienc
on August 13, 2025
Posted by: KBAAC
from Chicago,IL
Love the phone, long time Samsung user. Phone is incredible but software glitches disappointing. Home and lock screen glitch won't let me change background or 4 apps without having to do a complete phone reset. Another glitch is a lock home screen so apps and widgets won't delete or move... A new screen populates with my emails stack, when I go to move it back to other screen it won't let me do it because .....screen is locked yet it moved on its own!! With Samsung I could set a time to have the Always on Display. Example, I want that on from 6am to 8am , but you can't do that with Motorola. Its either on or off. Battery life awesome, external screen blows Samsung away. Still have issues where I can't make a call with wifi, have to turn it off. Great looking phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi KBAAC, Thank you for sharing your detailed feedback, and we’re sorry to hear that software glitches are affecting your experience. As we stand by our phones, we'd like to help get this sorted out. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
1
Wish I would have listened
on March 5, 2026
Posted by: Scooter8910
from Minnesota
I bought the Motorola razor ultra May of 2025 and should have listened to everyone that said not too. The screen protector on the inside is already lifting off. The camera quality is incredibly poor and turns all of my photos full. Face timing with family and friends is horrible. They say my picture is always pixelated
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 9, 2026
Hi Scooter8910, Thank you for sharing your feedback. We’re sorry to hear about your experience. If the inner screen protector is starting to lift, we recommend not removing it yourself, as it is specially designed for the foldable display. Our support team can help check available service options if needed. Regarding the camera and video call quality, you may try restarting the phone, checking for the latest software update under Settings > System > System update, and clearing the Camera app cache by going to Settings > Apps > Camera > Storage & cache > Clear cache. Clearing the cache will remove any temporary files being stored by the device. Also, ensure you are connected to a strong Wi-Fi or mobile data network when making video calls, as connection strength can affect video clarity. If these steps do not help, please reach out to us so we can take a closer look and assist you further.
Written by a customer while visiting motorola.com
Customer Rating
1
Don't even think about it device sucks
on March 3, 2026
Posted by: I wish I did not get it !
from California
Don't buy it very dangerous device waste of time and money just don't do it so bad you will definitely regret it I am trying to save as many as I can beware read up on it check reviews etc
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 4, 2026
We’re sorry to hear that you feel this way about your device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Awful
on April 28, 2026
Posted by: Crappyrazr
This is the worst phone I've ever had it's the worst version of the razr.
It doesn't work properly I have to constantly restart the phone in order for the Wi-Fi to work, in order to comment on an app, in order to use an app when I download it, in order to make a payment, in order to do any thing I got to shut the phone off and turn it back on. The speak to text doesn't work it does whatever the hell it wants it doesn't even it what I'm telling you (see this should be "it". They don't sound the same) to do. I want a refund. This is supposed to be the ultra it's supposed to be the top of the line one and when I bought the 40 basic it was better.
It doesn't work properly I have to constantly restart the phone in order for the Wi-Fi to work, in order to comment on an app, in order to use an app when I download it, in order to make a payment, in order to do any thing I got to shut the phone off and turn it back on. The speak to text doesn't work it does whatever the hell it wants it doesn't even it what I'm telling you (see this should be "it". They don't sound the same) to do. I want a refund. This is supposed to be the ultra it's supposed to be the top of the line one and when I bought the 40 basic it was better.
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
Hi Crappyrazr, We’re sorry to hear about your experience. We understand how frustrating it is to deal with repeated restarts, Wi-Fi problems, and apps not working as expected. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
So so
on August 20, 2025
Posted by: average joe
It was this or the Samsung. The Razr won because of better features. What i don't like: I hate that I have to wake the phone to see if I have notifications. The UI is clunky when trying to use the phone and the customization is lacking. What I like: Way more features than I'll ever use. The cameras and video capture are over the top for functionality. That is IF I cared - I don't. Bottom line, too many frivolous bells and whistles for this old fart. If I could have found a smaller smart phone I would have purchased it.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Average Joe, Thanks for sharing your honest thoughts. We’re glad you chose the Razr and appreciate your feedback on the features and UI. We understand that sometimes the extra options can feel overwhelming, especially if you prefer a simpler experience.
Your comments about notification visibility and customization are important, and we’ll share them with our product team as we continue to improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Your comments about notification visibility and customization are important, and we’ll share them with our product team as we continue to improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Love the colors!
on September 19, 2025
Posted by: Shannonga
from USA
I love the red leather color! High quality build and takes great pics!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Thank you for your feedback, Shannonga. We’re glad to hear that you love the red leather color, the high-quality build, and the camera performance of your Motorola device. We appreciate you sharing your experience! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com