Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Extremely Happy
on November 9, 2025
Posted by: IMTheresa
I've been using the razr ultra for a couple of months and could not be more pleased. So many apps work well on the external screen I rarely need to open it. The sound quality is great, the battery life is incredible, and it looks fantastic.
Response from motorola.comBy Mitch, Motorola Customer Care, November 10, 2025
Hi IMTheresa, Thank you for sharing your experience! We’re thrilled to hear that your Razr Ultra is exceeding your expectations, from the external screen convenience to the sound quality, battery life, and design. Your feedback means a lot, and we’re happy you’re enjoying your Motorola device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
👎🏻...
on October 10, 2025
Posted by: Joet
from Kansas
Motorola is not the company they once was, even there 2 way radios are made so cheap they suck. So sad
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi Joet, We’re sorry to hear that your experience hasn’t met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Wireless charging has failed within the 1st month
on September 2, 2025
Posted by: NoRomBasic
While the unboxing experience was terrific, wireless charging has completely failed less than three weeks in. It makes me very concerned about long- term reliability.
Response from motorola.comBy Carlos, Motorola Customer Care, September 2, 2025
Hi NoRomBasic, We're sorry to hear about the issue with wireless charging. This isn’t the experience we want you to have, especially so soon after purchase. We understand how frustrating this must be and completely share your concern regarding long-term reliability. We have sent you an email to further get details.
Written by a customer while visiting motorola.com
Customer Rating
1
Really bad offer from Motorola. I'm disappointed.
on April 25, 2026
Posted by: SY25
from BEDFORD, New Hampshire
I bought it a month ago, but finally opened the box yesterday because of a really tiring travel schedule! How surprised I was when I found in the box just the phone itself & the cable! No charger, no modern & fashion case! And what is worse, I got 2 phones, one for me & one for my wife! Support doesn't want to help me. On the website, there is no information about such a strange offer, but there is a lot of advertising about how to quit this phone & case! Even in comments & reviews!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 29, 2026
Hi SY25, We’re sorry to hear about your experience and understand how disappointing this must have been, especially after your recent purchase. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Run, run as fast as you can
on March 5, 2026
Posted by: Tx2026
from Dallas, TX
Broke immediately. An incredibly delicate phone, terrible camera, super slow processing.
Response from motorola.comBy Mitch, Motorola Customer Care, March 9, 2026
Hi Tx2026, We’re sorry to hear about your experience and appreciate you sharing your feedback. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on September 2, 2025
Posted by: Sammifaye
from Soddy Daisy, TN
I bought a month ago and so far I love this phone. The camera is great. I use the external screen almost as much as the internal one.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 3, 2025
Hi Sammifaye, Thanks for sharing your experience! We're glad to hear you're loving your phone, especially the camera and how useful the external screen has been. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
3
No dedicated support for the ones who work nights
on October 2, 2025
Posted by: Bonsib420
from Bloomington, Indiana
I've had this phone is June
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 2, 2025
Thank you for sharing your experience with us, Bonsib420. We're sorry to hear about the difficulty you’ve had reaching live support during your available hours. We understand how important it is to connect with a person directly, especially when your schedule runs opposite to standard daytime hours. While our live support team does operate within set hours, we still want to make sure you get the help you need. We have sent you an email. Please reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
3
Ok but not perfect
on August 20, 2025
Posted by: Moto dude
I have had this for about 2 weeks and I'm not impressed. Seems to freeze up a lot. I do like the fold and how fast it charges but it seems like the battery dies quickly. With light to moderate use by the end of the day I'm down to about 20% battery left.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Moto dude, thank you for your feedback. We’re sorry to hear your device is freezing and that the battery isn’t lasting as expected. We appreciate that you like the fold design and fast charging. To better assist you with your concern, we have sent you an email. We'll be expecting your response.
Written by a customer while visiting motorola.com